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Walser Polar Mazda
White Bear Lake, MN
1,360 Reviews
Walser Polar Mazda is here to help you upgrade your daily drives from behind the wheel of a new, used or Mazda Certified Pre-Owned vehicle. Stop by our Mazda dealership in White Bear Lake, MN, when you want to buy or lease a new Mazda, drop by for Mazda service and repairs or speak to our Mazda financing experts. Don't settle for less - our sales experts will take the time to get to know you and match you with a vehicle that you'll love for years to come.
Our inventory of new Mazda vehicles is one that we're sure you'll be pleased with. We have all of the most popular new Mazda models, including sporty sedans like the Mazda3 and Mazda6, and new crossovers such as the Mazda CX-3 and Mazda CX-5. If you'd like to finance a used Mazda, be sure to check out our selection of pre-owned Mazda6 sedans and used Mazda CX-9 SUVs. Our Mazda financing team is here to go over your loan and lease options, so don't hesitate to ask us any questions about the vehicle you'd like to drive home.
After we've matched you to the Mazda that perfectly complements your personality and lifestyle, return to our Minnesota Mazda dealership for Mazda service and repairs. Our factory-trained technicians can take care of routine maintenance like oil and filter changes and regular inspections, as well as repairs and replacements of OEM Mazda parts. From your powertrain to your brakes and every part in between, you can rest assured that your prized vehicle is in good hands at Walser Polar Mazda.
Walser Polar Mazda is conveniently located at 1801 County Rd. F East in White Bear Lake, MN. We're easy to get to for our friends coming from Minneapolis, St. Paul, Woodbury and beyond. Drop onto our lot to browse the different new and used Mazda models that we have available, or schedule an appointment at our Mazda service center when your vehicle requires some TLC! We look forward to seeing you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,360 reviews
June 19, 2018
Amazing customer service and car service The customer service there is amazing! They are very clear about what they are going to do to your car and the cost. They also won't perform any extra The customer service there is amazing! They are very clear about what they are going to do to your car and the cost. They also won't perform any extra service until your approval. They get everything done in a quick and timely manner (and they get parts they don't have fairly quickly for a mechanic!) The loaner cars are also very nice! They have been the only ones to service my car since I bought it used, and they take excellent care of it, even though I don't :/ Best part is they don't make me feel bad about it, they know we have busy lives and do their best to make my car experience exclude stress. I won't take my car anywhere else! Thanks guys! More
by GERBLEKAT
Verified CustomerEmployees Worked With
James Glomstad, Tom Neslson
June 19, 2018
James Glomstad Was Awesome - The actual service sucked I brought my CX-9 in for a recall of the lower control arms and the mechanic never fully installed the brake assembly onto the rotar! Luckily I was tr I brought my CX-9 in for a recall of the lower control arms and the mechanic never fully installed the brake assembly onto the rotar! Luckily I was trying to stop at a stop sign on a side street and not on a highway at high speeds. A mechanic friend of mine was able to help me buy the necessary bolts and install the brake assembly so I could get my car home and back to the shop. James Glomstad was the person I dealt with in the service to check my vehicle in - he was awesome to work with and did everything in his power to make the situation as right as it could be. Walser replaced the rims that were gouged due to the brake assembly coming off the rotar and getting wedged in between the rotar and the rim. They also tried to figure out why my engine light goes on and off depending on the outdoor temperature. Unfortunately they didn't have the correct equipment for my vehicle and the light hasn't come back on so that problem was not corrected. To make matters even worse, a person from Walser sent me an email offering to upgrade my vehicle but then they found out that the air bag had been deployed back in 2012 and Walser has a policy not to take in vehicles where the airbag has been deployed. The ironic part is that I bought the vehicle from Polar Mazda before Walser acquired this dealership. In the end, it's obvious that Walser doesn't support all of the customers they've "acquired". More
by BRIANINGLE
Employees Worked With
James Glomstad
June 19, 2018
Awesome Tom is awesome and a big help the service was and always is good and the carwash is always a plus And the staff is always courteous Tom is awesome and a big help the service was and always is good and the carwash is always a plus And the staff is always courteous More
by mdholida
Employees Worked With
Tom
February 20, 2018
Great service. Friendly staff The sales staff was friendly and thorough. Always willing to help and answer questions. I love my Mazda, I love the people. Happy all around with my p The sales staff was friendly and thorough. Always willing to help and answer questions. I love my Mazda, I love the people. Happy all around with my purchase. More
by Anna Schwartz
Employees Worked With
Matt Leuty, Ben Casselberry
January 25, 2018
Jeff Sepulvado is the man! Top Notch customer service!! We recently purchased our second vehicle from Jeff and have nothing but GOOD things to say about Jeff and Walser! From knowledge base to the expidited We recently purchased our second vehicle from Jeff and have nothing but GOOD things to say about Jeff and Walser! From knowledge base to the expidited time spent in the financing department, the experience was great! If youre looking for a smart, knowledgable, no pressure salesman look no further than Jeff Sepulvado! More
by Sean Kiernan
Employees Worked With
Jeff Sepulvado
December 07, 2017
Ben Casselberry; The man the myth the legend! This was a wonderful experience for me as it was my first time purchasing a vehicle. Ben helped me find a perfect vehicle! I know this was a great pur This was a wonderful experience for me as it was my first time purchasing a vehicle. Ben helped me find a perfect vehicle! I know this was a great purchase and I had the perfect experience. Thank you Walser Polar Mazda! More
by JohnnyTsunamiii
Employees Worked With
Ben Casselberry
November 13, 2017
Honest and helpful I purchased a new car from Ethan about a month ago now and it was great to work with him. He got all the information that was needed for me to make a I purchased a new car from Ethan about a month ago now and it was great to work with him. He got all the information that was needed for me to make a decision. He also made the finance part easy for me by getting my information submitted without me waiting around the dealership. I highly recommend him if you want a straightforward process with a straightforward salesman. More
by Zoomin again
Employees Worked With
Ethan Hampshire
March 31, 2016
Excellent - No pressure sales and they will work with you After shopping around for a 2016 CX5 , I came across this dealership on mazda's website. I got in touch with their internet sales department and Steph After shopping around for a 2016 CX5 , I came across this dealership on mazda's website. I got in touch with their internet sales department and Stephanie and Kirsten helped put together a deal. When I walked in to confirm the numbers the price was different due to some confusion at their end. In the end Stephanie was able to correct it and give me a price I liked. Steve Mersch was courteous to bring the vehicle home after necessary inspections by their service department. More
by ufaquarian
Employees Worked With
Stephanie Walters , Steve Mersch
October 20, 2011
I have shopped for 3 vehicles this year. I walked into Polar Mazda expecting the same hassles that I had with all 4 dealers I'd already visited. What a great surprise! This was without a doubt the easies Polar Mazda expecting the same hassles that I had with all 4 dealers I'd already visited. What a great surprise! This was without a doubt the easiest and least stressful experience I've every had. Colin was very straightforward & everything he told us was EXACTLY how the deal went. The paperwork was done in about 15 minutes, car was readied & we were on our way. There was also some minor chipping of paint on the vehicle, which was pointed out before we left with the car. The service department handled everything very professionally, & the new paint on the car is perfect. Considering that I dealt with 4 other dealers around the same time, and every single other one was a HUGE ordeal- I would absolutely recommend Polar Mazda to anyone! I know we'll be going there for our next vehicle. More
by marbear
Employees Worked With
Colin Lovett
January 29, 2011
This dealership lives in the dark ages of customer service. Unfortunately we both drug each other through the dirt and wasted a whole lot of each other's time. We found ourselves in a confused ordeal service. Unfortunately we both drug each other through the dirt and wasted a whole lot of each other's time. We found ourselves in a confused ordeal where I purchased a car at the very bottom of their pricing spectrum that, for whatever reason, had a faulty & dangerous repair done by their service department. It could be a way to maximize their margins. It could just have been amateur or sloppy without account, (unfortunately I made the mistake of not making sure Vroom held onto the parts as evidence to sue these…). Amongst the ordeal there was an instance of ownership and accountability and good customer service because of a person named Laura who answered one of my many phone calls in trying to sort out all of the disappointments this place caused. The sales people seemed very likeable at first but ignored me when my car fell apart. Eventually after sharing my experience with the internet I was given a full refund plus a small amount of ‘goodwill’ that was sloppy and handed over grudgingly. This was all a nightmare an a huge hassle. Insurance underwriters should maybe take note that they provide dangerous vehicles I think. More
by bleak
Employees Worked With
D. Schroetter, Dave Evans
