Walser Polar Mazda

Used car purchase Chris was very helpful in us obtaining the right car for our needs. Although the car we came to look at didn't work for us, we were presented a 2nd op Chris was very helpful in us obtaining the right car for our needs. Although the car we came to look at didn't work for us, we were presented a 2nd option that worked out. More

Satisfied I’ve had my cars serviced at Polar for over twenty years and they have always done a great job. They are always professional and courteous. I’ve had my cars serviced at Polar for over twenty years and they have always done a great job. They are always professional and courteous. More

Quick experience Everyone was very friendly at this Mazda dealership. Anais helped me with questions via email before I went to the dealership. When I got there they h Everyone was very friendly at this Mazda dealership. Anais helped me with questions via email before I went to the dealership. When I got there they had the car ready to go and my paperwork already in progress. Anais and Jim helped us with a lease for a new CX-5 and the transaction was easy and quick. Thank you, I love my new car! More

Johannah- Thank you!! 100% recommend Polar Mazda Dec 2018: Johannah gave us excellent customer service, after getting poor service from Walser Burnsville. Johannah, personally, looked at the CX5 to b Dec 2018: Johannah gave us excellent customer service, after getting poor service from Walser Burnsville. Johannah, personally, looked at the CX5 to be sure it had what was stated on the website, but also looked it over for scratches etc, as we were purchasing sight unseen. She offered to deliver it to Burnsville Mazda if we chose or we could pick it up from Polar Mazda. I had looked on-line and found 2 2016 CX5's to test drive at Walser Burnsville. We drove 50 miles expecting to drive way with our "new" car. We arrived with our own financing in order.The CX 5"s we were looking at, were supposed to have LED lights, moonroof & power liftgate. They had none of them. I told the sales person it felt like a "bait & switch" was going on. It may not have been intentional, but Walser Burnsville advertised 2 vehicles with options, that they did not have. We sat in the sales area from 10 am until 5 pm, trying to decide if we could look past the bait & switch. We asked if we could get a discount or tow hitch (for bike rack) for their deception, we were told no. Prices are what they are, no discounts allowed. They told us we would have to get a 2017 for the features I wanted, we didn't want to spend that much. We finally decided to purchase the CX5 we had test drove, despite it having none of the main features I wanted. The next morning, I still could not get past the bait & switch and lack of customer service or offer of compensation, not even a free oil change. Nothing. I went back on-line and found a 2016 CX5 at Polar Mazda. I called them & explained to Johannah that I was unhappy with the current vehicle we had just purchased and really unhappy with the service. She had the 2016 CX5 delivered to Burnsville Mazda that afternoon. It had LED lights & moonroof and was a few dollars cheaper. We switched the vehicles without hassle or awkwardness. Thank you Johannah at Polar Mazda!! More

New Mazda3 Touring purchase Test drove a vehicle on Saturday and made a purchase the following Thursday. A vehicle purchase can be very intimidating but Brandon was so easy going Test drove a vehicle on Saturday and made a purchase the following Thursday. A vehicle purchase can be very intimidating but Brandon was so easy going and answered all my questions. He made the whole experience so comfortable for both me and my husband. Very happy with my new car and the great price paid. This is my second Mazda, very happy repeat customer. Highly recommend Polar Mazda based on my recent experience. More

above and beyond I went in for a diagnostic test on my cx5. Turns out is wasn’t a good thing but I had extended warranty and it was fixed all the guys I dealt with we I went in for a diagnostic test on my cx5. Turns out is wasn’t a good thing but I had extended warranty and it was fixed all the guys I dealt with were so helpful knowledgeable and very friendly ! I love my cx5I will get another one and I will have my daughter come look in a few months ! More

My service was done quickly and the people were friendly! Super friendly people and service done quickly and efficiently. They informed me of how long my visit would take and provided excellent customer servi Super friendly people and service done quickly and efficiently. They informed me of how long my visit would take and provided excellent customer service. I will absolutely return for all of my vehicle needs! More

Excellent, per usual Great guys. Great service. Great facility. They care about you and your car. If you want quality and comfort, look no further. Walser Polar is excelle Great guys. Great service. Great facility. They care about you and your car. If you want quality and comfort, look no further. Walser Polar is excellent. More

Good deal, good service I got a good value for my trade, sales environment was low pressure and Jim took the time to answer all of my questions. My only complaint is the car I got a good value for my trade, sales environment was low pressure and Jim took the time to answer all of my questions. My only complaint is the car came equipped with a cheap set of tires that performed terribly in snow, I had to spring for a new set right away. More

Excellent James took the time and listened to what I had to say. Then went the extra mile to try and get the car to repeat the issue so they could find out and James took the time and listened to what I had to say. Then went the extra mile to try and get the car to repeat the issue so they could find out and make sure if it was for sure a fluke and due to the cold weather. I feel safe that he went the extra mile and checked it all out so he could give back the car and make sure we were safe. More