Walser Polar Mazda

Great service for first time car buying experience I had a very positive experience purchasing my first vehicle at Walser Polar Mazda. Steven was incredibly articulate and trustworthy and provided exce I had a very positive experience purchasing my first vehicle at Walser Polar Mazda. Steven was incredibly articulate and trustworthy and provided excellent customer service. The process was efficient and I was able to bring my car home that day. Steven was able to find a lease within my budget and did a great job of explaining information about my lease that made sense to me. Overall, I would recommend Walser Polar Mazda to a friend or family member and am pleased with my experience. More

Amazing service!! In an era uninterested in general interest in other people, the Walser group was a breadth of fresh air! They were genuinely kind and cared about hel In an era uninterested in general interest in other people, the Walser group was a breadth of fresh air! They were genuinely kind and cared about helping me out as efficiently as possible! Would highly recommend! More

When in for a oil change and tire rotation OK so I went in for oil change and also tire rotation.and when we got done I look at my front right wheel which normally has scuff marks on it ----the OK so I went in for oil change and also tire rotation.and when we got done I look at my front right wheel which normally has scuff marks on it ----the scuff marks were in the same spot !!! I believe these tires were not rotated.The last thing I wanna do is lose the trust in the people I just bought a brand new car from. More

Great Customer Service at all times! Walser Polar Mazda has always been very responsive and both Tom Nelson and James Glomstad truly make the Mazda service experience to be something to a Walser Polar Mazda has always been very responsive and both Tom Nelson and James Glomstad truly make the Mazda service experience to be something to acknowledged. They're extremely honest in recommending what's needed and what's not needed each time I bring my car for servicing. I can always trust that my car is well taken care of there as both Tom and James are overseeing the process. I therefore regularly bring my car to the Walser Polar Mazda dealership.. More

Polar Mazda the Best Timeframe thatis you a littletime to wait get a report what is wrong withcar estimates&discountsNo hidden costs andyou get what you need quality serv Timeframe thatis you a littletime to wait get a report what is wrong withcar estimates&discountsNo hidden costs andyou get what you need quality service. More

Awesome Tom is awesome and a big help the service was and always is good and the carwash is always a plus And the staff is always courteous Tom is awesome and a big help the service was and always is good and the carwash is always a plus And the staff is always courteous More

No surprises Great folks to work with, always thorough and professional. Tom explains everything and I really trust his knowledge and judgement. We will keep c Great folks to work with, always thorough and professional. Tom explains everything and I really trust his knowledge and judgement. We will keep coming there for the life of the Mazda and prolly get another one. More

Great attention to detail and willingness to go beyond The services provided were exceptional. All employees were courteous and willing to go the extra mile. We had one employee actually install out lice The services provided were exceptional. All employees were courteous and willing to go the extra mile. We had one employee actually install out license plate in the rain. More

Excellent Service Jim Glomstad was terrific. Very informative and helpful sorting out problem. Jim kept us informed every step of the. Everyone was most curtious and he Jim Glomstad was terrific. Very informative and helpful sorting out problem. Jim kept us informed every step of the. Everyone was most curtious and helpful. More

James Glomstad Was Awesome - The actual service sucked I brought my CX-9 in for a recall of the lower control arms and the mechanic never fully installed the brake assembly onto the rotar! Luckily I was tr I brought my CX-9 in for a recall of the lower control arms and the mechanic never fully installed the brake assembly onto the rotar! Luckily I was trying to stop at a stop sign on a side street and not on a highway at high speeds. A mechanic friend of mine was able to help me buy the necessary bolts and install the brake assembly so I could get my car home and back to the shop. James Glomstad was the person I dealt with in the service to check my vehicle in - he was awesome to work with and did everything in his power to make the situation as right as it could be. Walser replaced the rims that were gouged due to the brake assembly coming off the rotar and getting wedged in between the rotar and the rim. They also tried to figure out why my engine light goes on and off depending on the outdoor temperature. Unfortunately they didn't have the correct equipment for my vehicle and the light hasn't come back on so that problem was not corrected. To make matters even worse, a person from Walser sent me an email offering to upgrade my vehicle but then they found out that the air bag had been deployed back in 2012 and Walser has a policy not to take in vehicles where the airbag has been deployed. The ironic part is that I bought the vehicle from Polar Mazda before Walser acquired this dealership. In the end, it's obvious that Walser doesn't support all of the customers they've "acquired". More