Walser Polar Mazda

Fun, friendly, and personable Monke was great with sharing details about the vehicles and the aftercare of ensuring we were set was awesome. The whole team made sure we were taken Monke was great with sharing details about the vehicles and the aftercare of ensuring we were set was awesome. The whole team made sure we were taken care of. More

No appointment, fast and helpful. I had no appointment so I had to wait 15 minutes to get maintenance service. I thought it would take longer as it was Saturday morning. The service wa I had no appointment so I had to wait 15 minutes to get maintenance service. I thought it would take longer as it was Saturday morning. The service was fast and helpful. The service employee was very friendly, looked at my file and immediately called me by my name. He was clear with all that was going to be done to my car. I think the price was above market average but it’s Mazda official service so Im confident Im paying for the best quality and service. More

Great experience The service was great. Anytime anything has to be done they called and went over it with me before the service was done. A loaner car was given to me The service was great. Anytime anything has to be done they called and went over it with me before the service was done. A loaner car was given to me for the time of the maintenance which was perfect. Overall a great job was done and customer service was excellent. More

Broke down on 494 at 1030pm. My car broke down super late on Tuesday and it took me forever to get my car towed in Wednesday. I called in because I knew it would be after hours an My car broke down super late on Tuesday and it took me forever to get my car towed in Wednesday. I called in because I knew it would be after hours and the service manager stayed late to get me a loaner and get my car situated. I very much appreciate all they did for me during my stressful time! More

Service was completed in a timely manner. My wife brought my daughters car in for the airbag recall, which was completed within the time frame she needed. They provided a loaner car for her to My wife brought my daughters car in for the airbag recall, which was completed within the time frame she needed. They provided a loaner car for her to use while they performed the recall. The two issues were when the service advisor asked my wife if she knew how to use push button start, and the free courtesy check performed on the car. The way she was asked if she knew how to use the push button start made her feel as if she was being talked down to. The tire pressure they said they set the tires to was the incorrect pressure for the vehicle, then when I checked the tires to set them correctly they weren't even set to what they said they had set them to. More

Friendly, caring and professional We have been to the dealership several times looking for a new vehicle and never felt pressured! They are amazing! We have bought two cars with them w We have been to the dealership several times looking for a new vehicle and never felt pressured! They are amazing! We have bought two cars with them with in the last couple months! We have been to several other dealerships and the service and respect that the staff as for the customer at Walser won me over! I would definitely go back! More

Loved working with Danielle Keller!! She was fantastic. Great. We had a wonderful experience. We appreciated all that the Mazda folks did to make our shopping experience awesome. Danielle was a joy to work Great. We had a wonderful experience. We appreciated all that the Mazda folks did to make our shopping experience awesome. Danielle was a joy to work with. We loved her friendliness. More

Never worried about great service! Battery in my 3 died. Thought it was bad. Service Mgr.Tom Nelson is always on top of things. After it was clear the charging test was taking longer Battery in my 3 died. Thought it was bad. Service Mgr.Tom Nelson is always on top of things. After it was clear the charging test was taking longer than expected, Tom gave me a prompt update and offered to get me a ride or loaner. Being on my lunch hour I appreciated the fact my time was considered as like Doctor offfices, I hate feeling held hostage with no end in site. Tom called me when he promised and he suggested I keep the loaner overnight just to make sure my battery that was charged didn’t lose any juice. He followed up the next morning to assure me it started in the -5 degree temperature so all should be good. He also assured me to keep in touch in case I noticed any tough starts. Keeping commitments, following through and going above and beyond is what I always expect but rarely see. Tom and Walser are a class act. Can’t wait to get another Mazda some day. When I go to Toyota, I feel like part of a herd, while at Walser I feel like a King. Thanks again!! You proved it just takes some old fashioned caring to make a customer feel good about a repair. More

Confusing Had a great conversation with the service manager who was able to clarify the process, but it was my first visit for service since purchasing my new M Had a great conversation with the service manager who was able to clarify the process, but it was my first visit for service since purchasing my new Mazda CX5 and the service person didn't have my complete work order in front if him, despite making the appt. A week in advance. I also wasn't given the full diagnosis of the issue bringing me in for service until I specifically asked the service manager at pick up. Needed parts weren't available at my appt necessitating an extra day without my car. More

Oil change Service was thorough and the guys wiped the car down after the car wash. With the cold weather this was appreciated. Thank you. Have recommended Polar Service was thorough and the guys wiped the car down after the car wash. With the cold weather this was appreciated. Thank you. Have recommended Polar to other folks. More