Walser Polar Mazda

Prompt service. They were able to diagnose and fix a problem I had even though I just went in for routine maintenance. Clean and pleasant waiting area. They were able to diagnose and fix a problem I had even though I just went in for routine maintenance. Clean and pleasant waiting area. More

It was convenient for parking and getting in and out of . It was clean and well stocked with water and coffee . They had enough staff and was greeted right away ! It was clean and well stocked with water and coffee . They had enough staff and was greeted right away ! More

Friendly, prompt service, let me know what work could be done and how everything on the car looked. done and how everything on the car looked. More

As a young woman, my experience was demeaning. I have had the same service specialist twice in two weeks. The first time he asked me if I was sure my engine light was on and that I wasn’t confused I have had the same service specialist twice in two weeks. The first time he asked me if I was sure my engine light was on and that I wasn’t confused by how many lights there are on the dash. The second time, in the lobby full of people, responded to a question about my engine with “I don’t know what to tell you.” He left me extremely embarrassed and without answers to my questions. One day after service, the problem I asked about came back. Lastly, as I was reading the paperwork to sign, he told me don’t worry about reading it, just sign. This is extremely alarming as it is paperwork in signing my name on. If I wasn’t under a lease, I would not be going back. More

Simple oil change back in October 2024 on my 2021 CX5. Tech overfilled the engine oil way over the max mark. Car was in winter storage and put back in service last month. Good thing I caught it before any Tech overfilled the engine oil way over the max mark. Car was in winter storage and put back in service last month. Good thing I caught it before any permanent engine damage was inflicted by this error. Is there a final check done by someone other than the assigned tech before the car is released? If not, that is something that needs to be incorporated into the procedures. This could have resulted in some hefty costs. More

Great service communication and kindness Robert coordinates very well and is long suffering. Praying prayers of thanks and blessings for him, his family and all of Walser. Happy Easter ?? coordinates very well and is long suffering. Praying prayers of thanks and blessings for him, his family and all of Walser. Happy Easter ?? More

Great service. Have bought several Mazdas from Polar. General manager is great. Have recommended to others. Have bought several Mazdas from Polar. General manager is great. Have recommended to others. More

He kept hitting on me while on a test drive. At one point I said I didn't know where I was going and his response was running his hands together and said 'ooo lucky me' At one point I said I didn't know where I was going and his response was running his hands together and said 'ooo lucky me' More

The dealership seems to be towards a new style that I have noticed over the last few years. People are out in a large room with people doing deals out in the open. It creates a lot of up down for the cli have noticed over the last few years. People are out in a large room with people doing deals out in the open. It creates a lot of up down for the clients. Had to run here to see this and run there to look at these products. So on so on. It was not an amazing experience such as I have had at other locations in the past. I also felt very pushed but definitely not as bad as the Walser Mazda Burnsville location. They were terrible and thus the reason I went to a location all the way across town. Polar Mazda sales could spend the time familiarizing purchasers of their dealership. Show how their shop works and such. The sales person did come in on her day off which says a lot about her but the rest of the staff could take a few steps up . More

Service department. Very nice and friendly, great communication Went above and beyond. Very welcoming Awesome job Very nice and friendly, great communication Went above and beyond. Very welcoming Awesome job More