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Walser Polar Chevrolet - Service Center
White Bear Lake, MN
830 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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830 Reviews of Walser Polar Chevrolet - Service Center
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June 05, 2018
good service they have always done the service as required and efficiently. They have always been punctual and timely They have always been informative and court they have always done the service as required and efficiently. They have always been punctual and timely They have always been informative and courteous and helpful. More
by r.diekmann
Verified CustomerEmployees Worked With
Jeff Parenteau
Helpful June 05, 2018
Great experience Jeff was great took care of my truck kept me and informed during the whole process truck was ready when he said it would be Jeff was great took care of my truck kept me and informed during the whole process truck was ready when he said it would be More
by MKASHELDAHL
Employees Worked With
Jeff Parenteau
June 05, 2018
Quick service. Fast oil change at a fair price. Friendly service with no hassles. The wait time was very minimum. I could go on and on and on. Fast oil change at a fair price. Friendly service with no hassles. The wait time was very minimum. I could go on and on and on. More
by CarsRFun
Employees Worked With
Chad Kostuch
June 05, 2018
Walser Polar Chevrolet Takes Care of Long-Term Customers I have been seeing Clint, my service rep, quite regularly regarding my aging Monte Carlo. Just days after I had my battery replaced, my car died late I have been seeing Clint, my service rep, quite regularly regarding my aging Monte Carlo. Just days after I had my battery replaced, my car died late at night on the other end of the Twin Cities. I was in a predicament. I had the keys with me at home and the car needed to be towed back to Walser Polar from 25 miles away. They told me who to call and someone from their dealership picked up my keys. Turned out I had the misfortune of getting a faulty battery. They know that when I am without my car, I have very limited options due to my disability. They took care of everything within the day, and returned my car to me at my home. They made what could have been a huge ordeal NOT such a big deal and I appreciate that. More
by ldelahunt
Employees Worked With
Clint Strand (I do not remember other names)
June 05, 2018
It was great service and Fast! Clint and crew took care of my service work fast and at a fair price. I will recommend all my friends and family to go to Walser Polar Chevrolet. Clint and crew took care of my service work fast and at a fair price. I will recommend all my friends and family to go to Walser Polar Chevrolet. More
by chevy17
Employees Worked With
Clint
June 05, 2018
Got AC just in time for the heat. Made an appointment the same day to get my AC recharged. It was tested for leaks and recharged--done on time, as promised. That's exactly what I wan Made an appointment the same day to get my AC recharged. It was tested for leaks and recharged--done on time, as promised. That's exactly what I want from a dealer. More
by lkg
Employees Worked With
Jeff in service
December 23, 2017
Left the Oil Cap Off, did not rotate tires as ordered. I was in for a routine oil change today. The technician left my oil cap off and left the hood partly ajar due to the cap sitting near the hood latchi I was in for a routine oil change today. The technician left my oil cap off and left the hood partly ajar due to the cap sitting near the hood latching system. Oil was sprayed all over my engine. One of my tires read 42 pounds. Tires were not rotated. The hubcaps were incorrectly fastened to my tires so that the valve stems were jammed underneath and breaking off on 3 of the tires. YOU DO NOT WANT TO TAKE YOUR CAR HERE!! More
by DAVID STEVEN MORRIS
Employees Worked With
Not sure who worked on my car, receipt was not provided., Zach Hanson
November 15, 2016
Fast friendly service. Alway have routine maintenance preformed at Polar Mazda. Have always been very satisfied with how professional the staff is there. Will continue to vi Alway have routine maintenance preformed at Polar Mazda. Have always been very satisfied with how professional the staff is there. Will continue to visit this dealership for all my maintenance needs. More
by Mazdaconvert
Employees Worked With
Thomas Nelson
May 15, 2015
Mazda service side of house is bad 1. 3 trips to this dealership to have firmware on head unit updated- hiccups in bluetooth playback, all resulted in firmware not being updated, yet se 1. 3 trips to this dealership to have firmware on head unit updated- hiccups in bluetooth playback, all resulted in firmware not being updated, yet service rep says, "we got it this time". 2. Service rep at counter made 'me' to be the pita for troubling them for such a non-vehicle matter... "that kind of electronics doesn't belong in a car anyway". 3. Unable to 'have' a normal conversation w/ service rep at counter because entire lobby wreaks of cigarette smoke, intense coming directly from rep's mouth... disgusting. 4. 360 inspection of car during oil change passed w/ flying colors, on the way home- all screws holding front ground spoiler "fell out" and spoiler sanded down from pavement driving that way. 5. Previous oil change, individual that returns car to pickup area drove car aggressively enough to toss 2 heavy tool bags around in trunk, completely emptying out both bags, tools and supplies strewn all over. I'll add a star for having coffee in the break room. More
by vvhiri
Employees Worked With
no name on invoice
April 10, 2013
Purchased a vehicle at 124,000 and transmission seized at 126,000. Service department tried to charge me $3,400 for the repairs on a $6,000 car. Service manager refused to let me speak to manager. After dema 126,000. Service department tried to charge me $3,400 for the repairs on a $6,000 car. Service manager refused to let me speak to manager. After demanding to speak to one i gave up and left. I returned almost 2 weeks later after they finally did the repairs with cash in hand. When they increased the price and told me there was no warranty on the repair i again demanded to speak to a manager. After almost a hour they finally admitted he was there. After finding his office he was very polite but did not want to pay for anything. After a lengthy conversation they did agree to partially pay for the repairs. The fact remains they were rude and should have covered at least a portion of the repair right off the bat. Instead the arrogant service department manager would not even pay for the tow into the shop. If it wasn't for the friendly and helpful sales and management staff all ratings would be 1. I recently discovered they also did not replace the rubber boot on my brake caliper guide pin and the pin has rusted shut and I had been stopping with one brake pad since I purchased it. Now i have to get new caliper brackets, guide pins, pads and rotors for the rear. Over $250 to do myself of about $600 at a shop More
by Mullick
Employees Worked With
Service Manager 2011
