Walser Polar Chevrolet - Service Center

Service Rep was not very knowledgeable I went in to have my 2017 chevy express van checked because it had a leaky roof. they fixed that, but when I asked them about the windshield wiper fa I went in to have my 2017 chevy express van checked because it had a leaky roof. they fixed that, but when I asked them about the windshield wiper fast speed setting was not working he said it was because the windshield was dry. So I turned the windshield washer on and the wipers went the same speed even on the fast setting. The windshield washer has a low and high speed setting on the switch. My coworker has the exact same van and his works just fine. The service rep did not know what he was talking about. I have never driven a new vehicle without a high speed wiper setting. I thought that was as standard as standard equipment is. Its like buying a vehicle without a steering wheel He does not even know what the standard equipment is on his vehicles he services. Now every time it rains hard I have to pull over and wait for the storm to pass. More

Very accommodating The person who dealt with my case was very flexible and respectful of my busy family schedule. Highly recommend! Jeff was seriously outstanding. Give The person who dealt with my case was very flexible and respectful of my busy family schedule. Highly recommend! Jeff was seriously outstanding. Give him a raise! More

Parts Department I recently had to replace my 5.3 LS engine in my 2008 Suburban. A task I have never done before and still decided to tackle the job on my own. Eac I recently had to replace my 5.3 LS engine in my 2008 Suburban. A task I have never done before and still decided to tackle the job on my own. Each time I came to the parts department, Nick was able to give me what I needed with expert advice on how to install or continue on the process of replacing this engine. On my last trip in, I needed to understand the wiring for the oil pressure sensor. Nick and I were discussing the situation and my mistake that caused me to have to replace it. When John, Service Mechanic over heard us talking. John understood my situation and took me into service area where he went online and found the wiring schematics. He printed a couple sheets for me, explained in detail what I needed to do and sent me on my way. It is this type of service by Nick and John that will keep me coming back when I need parts. But more importantly, at a time when I have lost confidence in Chevrolet due to the 5.3 LS engine is known to have issues around 150,000 miles, it is great to have knowledgeable and customer focused folks at your local dealership. It is this type of service that makes me want to buy another Chevrolet when the time comes. Thanks Nick and John for all the help! More

Service Thank you for your friendly and professional customer service and answering all my questions and concerns. Polar Chev has been our go to dealership f Thank you for your friendly and professional customer service and answering all my questions and concerns. Polar Chev has been our go to dealership for many years! More

Traverse starting issues my 2010 Chevy Traverse has had issues with starting for 2-3 months before i brought it into Polar Chev. they first replaced the fuse block thinking th my 2010 Chevy Traverse has had issues with starting for 2-3 months before i brought it into Polar Chev. they first replaced the fuse block thinking that was the problem, it wasn't. next day it didn't stat again. they had the Traverse at their shop for 2 weeks and came down to the Onstar module was bad. low cost to bypass the Onstar module but then you lose your Bluetooth function which was not explained to me up front. I feel if your Onstar module goes bad, this should be covered under a special warranty for a safety reason. what happens if you out on the road and Onstar doesn't work. it's worthless to have it then. I worked directly with the service tech who was very understanding during this time. we spoke daily during this time. More

Oil change I was pleased with the service I received for an oil change for my 2010 Traverse. I also received support for bringing in my car for a repair on the I was pleased with the service I received for an oil change for my 2010 Traverse. I also received support for bringing in my car for a repair on the fan too More

Service following the purchase of a used car The service personal were knowledgeable, and were able to detail the issues, and prepared an estimate for the service to be complete. They also noted The service personal were knowledgeable, and were able to detail the issues, and prepared an estimate for the service to be complete. They also noted that they had no history of service, and recommended servicing the drive train to be sure that the service was up to date and current. More

good service they have always done the service as required and efficiently. They have always been punctual and timely They have always been informative and court they have always done the service as required and efficiently. They have always been punctual and timely They have always been informative and courteous and helpful. More

Great experience Jeff was great took care of my truck kept me and informed during the whole process truck was ready when he said it would be Jeff was great took care of my truck kept me and informed during the whole process truck was ready when he said it would be More

Quick service. Fast oil change at a fair price. Friendly service with no hassles. The wait time was very minimum. I could go on and on and on. Fast oil change at a fair price. Friendly service with no hassles. The wait time was very minimum. I could go on and on and on. More