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Walser Polar Chevrolet - Service Center

White Bear Lake, MN

4.3
922 Reviews

922 Reviews of Walser Polar Chevrolet - Service Center

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October 23, 2018

Fast and easy! Brought my car in. Got my oil, filter, and lights taken care of. Even drove to VW for my oil and oil filter. Legitimate business. 5 star service. More

by That_Car_Dude
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everyone in service.
Nov 05, 2018 -

Walser Polar Chevrolet responded

That's great to hear! Thanks for reviewing us!

October 22, 2018

1st of 2 Free scheduled services A pleasure doing business with great service people!! We had a problem with the driver's seat automaticly going forward before we got in, and the per More

by RONDARSCH
Recommend Dealer
Yes
Employees Worked With
Clinton Strand
Nov 05, 2018 -

Walser Polar Chevrolet responded

That's great to hear! Thanks for reviewing us!

October 19, 2018

chevy 3500 had mussle Brought in late in day no appointment for oil change truck accepted an briought in right away,brought in two days later latein day for minor adjustmen More

by lauriescott5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clint strand, Jeff Parenteau
Nov 05, 2018 -

Walser Polar Chevrolet responded

That's great to hear! Thanks for reviewing us!

October 17, 2018

Oil change appointment I was had an appointment early August 2018 for oil change, transmission flush and tire rotation. Two days later I drove to Mesa, AZ. On my way the tir More

by BILLEMC63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know
Nov 05, 2018 -

Walser Polar Chevrolet responded

Thank you for reaching out to us. We'd like to sincerely apologize for any miscommunication that occurred during your visit. The experience you detailed does not match our standards of service or the way we aim to conduct business. We take customer feedback seriously, and we will use this to continue improving our processes in the future. We hope you'll give us another opportunity to show you that. Please feel free to reach out to our General Manager (Mike Fechter, 651-429-7791) any time with any additional comments or concerns. Thank you.

October 17, 2018

About the worst we have ever had. Not good. I don't think it was our service guy! But the quality of work done was very poor. This has not been our experience in the past...what has c More

by NOEMAIL3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Rathmanner
Nov 05, 2018 -

Walser Polar Chevrolet responded

Thank you for reaching out to us. We're very sorry to hear that your experience was not worthy of 5 stars. Customer care is important to us, and we'd like to talk with you directly about this experience. Please reach out to our General Manager (Mike Fechter, 651-429-7791) at your convenience. We look forward to speaking and learning how we can make this right. Thank you.

October 17, 2018

Another great experience. Great service once again. In and out within hours. Loaner car provided all warmed up when I got in. Service over the top. Thank you More

by pherold0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hetrick, John Herrick, Tim Skaar
Nov 05, 2018 -

Walser Polar Chevrolet responded

That's great to hear! Thanks for reviewing us!

October 16, 2018

Transmission Helps review my transmission issues quickly and friendly. No issues with my service. Very polite and prompt. Brought my wife’s car in as well. More

by nickpeterson91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parenteau, Tim Skaar, Mustapha Sanneh, Shaun Ricci, Tony Rathmanner, Matt Groschen, George Flascher, Thomas Vo, Xavier Hall, Jessica Grewe
Nov 05, 2018 -

Walser Polar Chevrolet responded

That's great to hear! Thanks for reviewing us!

October 15, 2018

Unfinished Service Visit The Service tech failed to finish key aspects of my routine car service which led to problems with my vehicle during a road trip (less than 24 hours l More

by Syncere4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Employees unknown
Nov 05, 2018 -

Walser Polar Chevrolet responded

Thank you for reaching out to us. We'd like to sincerely apologize for any miscommunication that occurred during your visit. The experience you detailed does not match our standards of service or the way we aim to conduct business. We take customer feedback seriously, and we will use this to continue improving our processes in the future. Please reach out to our General Manager (Mike Fechter, 651-429-7791) any time with any additional comments or concerns. Thank you.

October 15, 2018

Excellent service The service department was fast, friendly, and abe to give me an accurate account of what service my car needed. They did not recommend any services More

by Aaron Longnecker
Recommend Dealer
Yes
Employees Worked With
Jessica Grewe
Nov 05, 2018 -

Walser Polar Chevrolet responded

That's great to hear! Thanks for reviewing us!

October 14, 2018

Routine oil change We have always received great service. They are concerned about the overall safety of the car and check things in addition to service we request.. More

by Grandma Mobile
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parenteau
Nov 05, 2018 -

Walser Polar Chevrolet responded

That's great to hear! Thanks for reviewing us!

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