Walser Polar Chevrolet

New Silverado Purchase I was trading in my 2013 Avalanche for a new truck. I was given a fair trade in price. The people I worked with at Walmart went out of their way to I was trading in my 2013 Avalanche for a new truck. I was given a fair trade in price. The people I worked with at Walmart went out of their way to get me the deals. I greatly appreciate their efforts. More

Anthony and Phil gave us the royal treatment. We new what we wanted but your guys were very helpful all throughout the negotiation. we left 100% satisfied with their professionalism and friendshi We new what we wanted but your guys were very helpful all throughout the negotiation. we left 100% satisfied with their professionalism and friendship. I will personally recommend Walker Polar Chevrolet to my friends and cooworkers. More

Excellent customer service by Chad and Randy My low mileage 16 Traverse that I purchased in March with 23000 miles on it developed brake noise after a transmission problem that was quickly resolv My low mileage 16 Traverse that I purchased in March with 23000 miles on it developed brake noise after a transmission problem that was quickly resolved. Because of the problems on such low mileage Chad and Randy solved the brake problem in a very fair manner. More

Had to make two trips I brought my car in on 7/9 after owning the car for 28 days and they would not pay for it to be fixed and the problem got worse so I brought it in 10 I brought my car in on 7/9 after owning the car for 28 days and they would not pay for it to be fixed and the problem got worse so I brought it in 10 days later and they fixed it at their cost. I shouldn't have had to make two trips out for it. More

Thanks! "Recall" service visit. Greeted promptly and warmly. Check-in went smoothly. Work to be done was reviewed and approximate completion time given. Waiti "Recall" service visit. Greeted promptly and warmly. Check-in went smoothly. Work to be done was reviewed and approximate completion time given. Waiting area spacious and comfortable. TV is too loud! Great coffee machine with many options. Snacks available. Work completed and explained within estimated time frame. Future work that will be needed was reviewed. Check-out went smoothly. Appreciate the car wash. Only complaint/suggestion: Recall was for "MyLink" update, at no charge. However, the update disconnected my link to my iPhone. Would have been helpful for service staff to check this with me before I left dealership to make sure link to phone was reconnected after update. More

Very pleasant Went to several dealerships and was uncomfortable talking with sales people but the minute we walked in on a Saturday night before closing. spoke wi Went to several dealerships and was uncomfortable talking with sales people but the minute we walked in on a Saturday night before closing. spoke with Bruce Thompson we felt comfortable. then on Monday dealing with Mustapha and Paul we felt that same level of comfort More

Unsatisfactory service Brought my 2012 Cruze in for a power brake problem. We mentioned that we thought it might be the vacuum pump, or the switch for the vacuum pump that w Brought my 2012 Cruze in for a power brake problem. We mentioned that we thought it might be the vacuum pump, or the switch for the vacuum pump that we heard about from a recall in 2013. They kept my car for 3 days and tried to duplicate the behavior. They were unable to duplicate, so they sent my car home not fixed and charged me $52 for diagnostics. They wanted to charge me $84, but I thought it should be covered by our extended GM warranty. They said since that couldn’t find anything wrong, we had to pay, but reduced the charge. My husband tested the switch at home, discovered it was bad. He bought a new one and was able to replace it himself. So we had to pay the dealership, buy a new part ourselves, and replace it ourselves for something that should have been under warranty. More

Service Jeff was great he took care of my situation very professional. Jeff also kept me informed through the whole process and even finished way before he th Jeff was great he took care of my situation very professional. Jeff also kept me informed through the whole process and even finished way before he thought it would be done. Thank you jeff More

Friendly and helpful. Ken was personable and flexible I did not make up my mind right away. He answered all my questions. He was also patient and informative. Ken was personable and flexible I did not make up my mind right away. He answered all my questions. He was also patient and informative. More

Awesome customer service Xavier went over and above expectations, friendly, professional and concise. Would not let me leave until I was 100% satisfied and made sure that my Xavier went over and above expectations, friendly, professional and concise. Would not let me leave until I was 100% satisfied and made sure that my purchase was showroom ready before I left. More