Walser Polar Chevrolet

3 Hour sales Process I went into the dealership pretty much knowing what specific car I wanted to purchase. I was greeted right away by a friendly sales associate and we w I went into the dealership pretty much knowing what specific car I wanted to purchase. I was greeted right away by a friendly sales associate and we were inside the car test driving it within a fairly short period of time. However, after the test drive, began an almost three hour process to complete the sale. I'm not sure why the process took so long. My sales associate was new, but he seemed to also be waiting for others involved in the process to complete their jobs. What seemed to take the longest was the assessment of my trade-in value, (which could have been started while we were out test driving), as well as running my credit check (not sure why because I did not need a loan to purchase the car). Additionally, there was a computer based forms process that required my electronic signature that also seemed very cumbersome. Lastly, after it was clear that I was going to purchase the car, and while we were waiting for some of these other processes to be completed, there was no effort to get the car ready for me to drive off the lot i.e taking off the dealer stickers, washing it, making sure the interior was clean, filling up the gas tank... These things only took place after I inquired about them and only further delayed my leaving the lot. In fact I left before a full detailing of the car could be completed as I was told it would take another 30-45 minutes. I did express my concerns to Philip Coste who was the Team Lead that day, he apologized and indicated that they delay was primarily due to the sales associate being new. I'm sure some of it was, but as I stated, the sales associate also seemed to be waiting for others to complete their parts of the process as well. As the Team Lead it would have been more appropriate for him to take responsibility and to ask me how he could remedy the problem. As for the car itself, I am pleased with the vehicle and hope to enjoy driving it for a long while. Unfortunately I cannot say the same about my experience at Walser Polar Chevrolet and at this time would find it difficult to call myself a repeat customer. Respectfully, Fred Bryan More

oil change, tire rotation, tire sensor did a great job, long wait, but they washed my car, and Clint Strand was awesome and very freindly, and explained everything very well.. good job, slo did a great job, long wait, but they washed my car, and Clint Strand was awesome and very freindly, and explained everything very well.. good job, slow but they told me it was going to be almost two hours seemed like forever but great job and Thank you Clint Strand More

Always great service. I called Jeff on a Tuesday and he was able to get me in the next morning. He explained things well and understood my concerns. I called Jeff on a Tuesday and he was able to get me in the next morning. He explained things well and understood my concerns. More

New tires, accessory belt, oil change, alignment Clint did a great job getting organized and having the work done in a day. Having use of a loner truck was very helpful so I didn’t have to wait arou Clint did a great job getting organized and having the work done in a day. Having use of a loner truck was very helpful so I didn’t have to wait around at the dealership. I’m not sure if Polar still does rewards like before. I have spent almost 1800 dollars in maintenance in the last month and it would be nice to be recognized as a loyal customer. More

Had a low tire, rotated & oil change Always friendly, fast, thorough service!! Been a customer since 1999. The waiting area is always nice to enjoy a beverage or snack. And I love the fre Always friendly, fast, thorough service!! Been a customer since 1999. The waiting area is always nice to enjoy a beverage or snack. And I love the free car wash!! More

Well within the estimated time The service agent said it would be 1hr. They were done in under 45 minutes. I was very happy considering the radio forecast a winter storm in a few ho The service agent said it would be 1hr. They were done in under 45 minutes. I was very happy considering the radio forecast a winter storm in a few hours. More

Very friendly and helpful. Answered all our questions with a smile. The truck is beautiful. Would recommend the dealership to all my friends and family. Answered all our questions with a smile. The truck is beautiful. Would recommend the dealership to all my friends and family. More

Amazing service! The guy that helped me was named Clint and was so friendly and truly had my best interest in mind! Thank you for your help and friendliness! The guy that helped me was named Clint and was so friendly and truly had my best interest in mind! Thank you for your help and friendliness! More

New car Buying experience I was treated great by the entire staff. George,Bruce and Aaron. Even the people who were not directly dealing with me were friendly and welcoming. Th I was treated great by the entire staff. George,Bruce and Aaron. Even the people who were not directly dealing with me were friendly and welcoming. The personal detail and attention by the entire staff at Polar made the whole new car buying experience a good one from start to finish. I very happy I choose to buy from Polar. More

Amazing service There are no hidden costs. Everything is spelled out. Everyone is very courteous and personable. I drive from the south metro and wouldn’t go anywhere There are no hidden costs. Everything is spelled out. Everyone is very courteous and personable. I drive from the south metro and wouldn’t go anywhere else! More