Walser Nissan Wayzata - Service Center

I purchased my 2017 Nissan Murano at this dealership. My engine light came on so I came back to them. First off I called and the girl said to just come over so within a half hour I was there after taking o engine light came on so I came back to them. First off I called and the girl said to just come over so within a half hour I was there after taking off from work to be told sorry not today. Come back tomorrow, I come back the next morning and after having the car all day they can’t fix it. I paid $79 to get it diagnosed. When I picked it up I asked if the light comes back on do I have to pay $79 again. I was told no. I went back today the first thing I’m told is I have to pay $79 again. I said no and they decided to waive that fee. They come back out and tell me it will be $400 for the ignition coil for a told of $635z. I looked only the part was only $89 and it was a 10 minute job. I got it done at my mechanic for $98. Watch yourself there! More

Poor customer service My car had a serious airbag recall. It took months to get in the parts to fix this. Once the parts were in I received a post card in the mail. I calle My car had a serious airbag recall. It took months to get in the parts to fix this. Once the parts were in I received a post card in the mail. I called the number provided and was put on hold numerous times and then told I needed to call the dealership. I called the dealership and was again put on long holds. I scheduled the recall and was told it would take 5 hrs. They offered me a shuttle service home but I live 1.5 miles outside their shuttle service area. The postcard I received stated a free rental would be provided. I said this and set up the rental. I got to the dealership for the scheduled time. I was told the service would take 1.5 hrs, not 5, and there is no rental car for me. I have been waiting longer than 1.5 hrs at this point. I was not prepared to sit and wait. I did not arrange childcare so I had to scramble to set up that for my sleeping child. I am beyond irritated. I would never come here for any other service other than a recall. I bought my car brand new from this dealership and would never buy from them again. They also tried to get me to make $750 for repairs on my car. More

Great Service I enjoy working with this service crew. My needs are few; mostly questions about the Bluetooth or radio, but I needed a recall item taken care of and I enjoy working with this service crew. My needs are few; mostly questions about the Bluetooth or radio, but I needed a recall item taken care of and they were great. They even shuttled me to a restaurant nearby so I could kill an hour as they fixed my car issue. We also get to chat about other things. They are interesting people and it's always a pleasure to go there. I also saw my salesperson, Scott Brown, who made sure I'd been taken care of. I recommend this dealership every chance I get. More

Awesome I met with Matt B about sentras for lease and he was very informative and knowledgeable, and really allowed me to fully understand what I needed in a I met with Matt B about sentras for lease and he was very informative and knowledgeable, and really allowed me to fully understand what I needed in a vehichle. More

Excellent Service Highly recommend Scott Brown at Wayzata Nissan. The Blue Tooth on my Altima failed and he happily corrected the problem for me. Thanks a lotScot Highly recommend Scott Brown at Wayzata Nissan. The Blue Tooth on my Altima failed and he happily corrected the problem for me. Thanks a lotScott! More

Nissan lease I've never owned or leased a car of my own and Chris Miller was very knowledgable and patient with me as I made my decision. I love my Sentra and can' I've never owned or leased a car of my own and Chris Miller was very knowledgable and patient with me as I made my decision. I love my Sentra and can't wait to work with him again when I renew my lease!! More

0 for 4 Second time having alignment done there, and again I had to bring it back for them to get it right. At least they didn't crash my car this time. Total Second time having alignment done there, and again I had to bring it back for them to get it right. At least they didn't crash my car this time. Total of 4 bad experiences there now. Maybe having a coupon isn't worth it. More

I purchased a used Rogue from this dealership last year, and received the book of coupons for service, etc. I contacted Deann to set up an oil change and service engine light analysis/appointment, and she and received the book of coupons for service, etc. I contacted Deann to set up an oil change and service engine light analysis/appointment, and she was able squeeze me in when needed (I live on the far East side of the Twin Cities), so that was very helpful. I had some scratches on the rear bumper cover, and asked her to show them to the body shop to see what needed to be done. She had them simply buff them out quickly, no charge. I would recommend this dealership for service based on my experience with Deann, and specifically request Deann, because she'll take good care of you. Thanks, Deann! Tom More

I brought my 2008 Nissan Altima coupe into Wayzata Nissan for the first time for its 60,000 mile service. Deann Modrynski was my service advisor and she really bent over backwards for me. She was able to g for the first time for its 60,000 mile service. Deann Modrynski was my service advisor and she really bent over backwards for me. She was able to get me a great deal on the price of the service and she even covered the cost of the rental vehicle. I could not have asked for better customer service. The only slight disappointment I had with the overall experience was that my car had not been washed when I picked it up. Not a huge deal, but I was under the assumption that it would be since they list Complimentary Car Wash on their service menu under every service. More