Walser Nissan Wayzata - Service Center

A one star is generous for this place. It took my dad, mom, and I one week to get ahold of someone to get my car in for a service. Finally the day comes to bring it in, the guy helping me It took my dad, mom, and I one week to get ahold of someone to get my car in for a service. Finally the day comes to bring it in, the guy helping me was very condescending and rude towards me. Said “yeah every time your mom calls I run from the phone, because I don't want to deal with her.” My dad and mom had to pick up my car for me when it was done as I was at work, and when my mom was talking about our experience, the phone rang and the service guy put up his pointer finger in my moms face and answered the phone. Again mind you, we couldn’t even get an answer or a call back when we left voicemails.This is not the first time I’ve experienced poor service similar to this from them as well. More

Walser is always fast and efficient. Happy with my regular tune up! Service department is so friendly and through. Happy with my regular tune up! Service department is so friendly and through. More

It is a nice and clean facility. They have great deals on vehicles and have great service. They have great deals on vehicles and have great service. More

Once again they failed to meet expectation. The Service advisor Kirk who ended up being the person I worked with at the Dealership when I arrived was great, and everything went smoothly with h The Service advisor Kirk who ended up being the person I worked with at the Dealership when I arrived was great, and everything went smoothly with him. However, I was greatly disappointed with the service advisor I spoke with on the phone when I called Walser Nissan Wayzata directly to set up my appointment. I made sure to call and get hold of an actual person, because I had a few specific things that needed to be taken care of at the upcoming appointment and the new automated system for making appointments does not allow any kind of notes or elaborations on what service needs to be done. There were four thing I specifically needed. I wanted to get an oil change and tire rotation done of course, but I also had two other issues I needed addressed. The easier of the two was that the positive terminal on my battery was loose and had at least twice caused my battery to become disconnected when I went to start it up as if my battery were completely dead... I found the second time that it was just the connector that wasn't closing properly and causing it to get jiggled to a point where it wouldn't connect at all. more specifically, trying to tighten it down further did nothing to solve the issue, the connector that circles the terminal either needed a new gasket or to be replaced. However, the main issue that I truly needed a person to be help with was that I wanted to replace the undercarriage plates that got damaged a year earlier when the freeway off ramp for my home had not been plowed after about 6 inches of heavy wet snow in march. It ended up collecting under the splash guard plates and even tearing off the two wings under the front wheels. I had not thought they were urgent to replace at the time. So, I put off the repair until I had enough money to cover them. However, I wanted to make sure they had the parts in stock for the appointment, since I knew specifically what was needing to be replaced from their previous service note and did not want to waste my time come back for a second appointment if they were not. I told the service advisor I talked to on the phone about all this and he said he couldn't find the mechanics notes from my services. I told him I could find it in my own records, so I spend a few minutes going back through my own service records in my files till I found it. He was then able to find the date and notes in the service record, so I felt like it was all taken care of and ready to go. However, when I arrived at the dealership for the appointment, Kirk told me that the only thing which got written in the note for the appointment was "get further information from customer". I was livid. At that point, I realized that I knew who had been the service advisor I spoke to on the phone. Even though he did not tell me his name (which is not good to begin with), I realized upon hearing his voice again there at the dealership that it had actually been the awful service advisor who had previously repeatedly lied to me and gave me awful service so bad I felt obligated to write severely critical reviews on all the websites. Although he didn't even have a name tag on at the dealership, and I had to look up his name from the previous service paperwork at home, I know it was Christopher Comello. Having me spend 10 minutes identifying the issues and searching through my records to clarify the needed repairs he swore he couldn't find in the mechanics notes, then AGAIN forcing me to waste another 10 minutes explaining it all again at the dealership and making poor Kirk dig through the maintenance records to find it because of Christopher's willful negligence, was totally on brand for Christopher Comello's terrible customer service. Other than that, the actual service provided by Kirk was great. I was just dumbfounded by how a person could spend time talking on a phone pretending to take down a customer's information when they flat out were not. That is all. More

They took the time to listen to me, and also kept me informed of what they were doing. They resolve the issue- timely, and well. Very nice team you have! informed of what they were doing. They resolve the issue- timely, and well. Very nice team you have! More

Customer service and Service Department follow up was non existent. This was the first purchase at this location and will definitely be the last! existent. This was the first purchase at this location and will definitely be the last! More

Technicians were polite respectful and explained everything they were going to do. The lounge was clean and comfortable. everything they were going to do. The lounge was clean and comfortable. More

I took our new pathfinder in for a part that the dealer ordered. The appointment was made with their service department. I took it in the day that was decided. I was there waiting 2 hours and the service m ordered. The appointment was made with their service department. I took it in the day that was decided. I was there waiting 2 hours and the service manager told me they weren’t going to get it done because they were over booked. I live 2 1/2 hours away. He gave me a loaned to use which as I drove it home discovered the gas gauge didn’t work, the front end was out of line, it made a noise in the front, the air conditioner didn’t work and it was filthy inside and out. It was on the sales lot. They called me the next day about 2 our car was done. More

Great. Friendly service with little waiting. The waiting are was clean and comfortable. Services were prompt. Friendly service with little waiting. The waiting are was clean and comfortable. Services were prompt. More

great service writer! good service department. no car wash and no separate customer lounge kinda sucks good service department. no car wash and no separate customer lounge kinda sucks More