Walser Nissan Wayzata - Service Center

My car seems like it doesn’t have the wheels on right every time I drive a loud thunder noise comes from on the passenger side every time I drive a loud thunder noise comes from on the passenger side More

I took my car to this dealership on 3 different occasions- the first time was to diagnose the issue; they told me they needed more time with the car. When I brought it back the second time it was t occasions- the first time was to diagnose the issue; they told me they needed more time with the car. When I brought it back the second time it was there for further diagnosis, and they determined that the front distance sensor needed to be replaced, and I would receive a text message or email when the part was at the dealership. I received the message that the part was in stock, and I scheduled my 3rd apt for my car. When I dropped my car off on 6/18, I was under the impression that everything was squared away, and it was clear to replace the part. Chris told me they needed more time with the car, and they would be able to finish the work the following day. On June 19th I was informed that they had determined the cause of the sensor going out was a collision- which I had disclosed on the first visit to Chris Comello. The warranty would not cover it, and they would have to go through the Fleet company, and the repair would cost $2k. By this time, they had already taken the bumper off my car and contacted my fleet company. In the AM of 6/20, I called my fleet company and opened a claim with them, and they informed me that they needed to add this dealership as an approved partner in the system. I asked Chris for my vehicle back for the weekend. He said he would have a tech put it back together and stated he was leaving early for family vacation. After no further communication despite sending more texts and calling the dealership, my car had not been put back together and would sit taken apart at the dealership over the weekend. On Monday, 6/29, my fleet company, Element, sent over via email a request for a W-9 tax form to Chris so they could add the dealership to the system. Chris said he forwarded the email, and we just needed to wait for corporate to send over the information. On 6/25, with no progress made, I told Chris I would be leaving for a work trip on 6/29 and I would need the vehicle before then. I asked repeatedly for the contact information for Walser Nissan Corporate, so I could contact them myself and get the process rolling- I was ignored or refused the information. Chris then stopped replying to my messages, and I was left with very few sporadic bits of communication. Despite begging Christ to escalate the situation, there was no progress. I became VERY frustrated and decided to take matter into my own hands. I called the front desk on 6/26 and was able to get the corporate phone number and get ahold of someone there to send a message to the payroll department, urgently. This took me about an hour to get into direct contact with someone at payroll and get the W-9 and send it to my fleet company- something Chris could not do in 4 days. I was informed via text at 8 am on 6/27 that my vehicle was ready to pick up. Nothing had been fixed, and my car was held hostage for a week and two days for no reason. The car was taken apart before there was approval from either the fleet company or the warranty, so my fleet company was charged with a tech to remove my bumper and nothing to be fixed. I am extremely disappointed with the service I have received here, and I will not be finishing the repair at this location. I will NEVER recommend this location to anyone ever, and if I can prevent people from using this facility I will go out of my way to do so. I will be posting public reviews with the same exact review above copy and pasted. I was told I was going to get my car back a week ago on 6/20 and never got it back. After getting it back today, I will not be bringing my car back as they have had it at that location for a total of 2 business weeks and were unable to solve the issue at hand. Chris actively ignores customers who need updates and is uncapable of taking the time to properly make sure that paperwork is being filed/sent to the correct agencies quickly. I'm so glad I was able to do both of our jobs and get the information I needed in a timely manner. Do better. More