Walser Nissan Wayzata - Service Center

Got my oil change 03/20 and wasn’t told my shocks were bad in person (only in video I received but I didn’t see it until later). Cathy reached out to me about the service and I inquired information about bad in person (only in video I received but I didn’t see it until later). Cathy reached out to me about the service and I inquired information about my shocks and if it was covered under my warranty. She told me she’ll reach out to Eric, it’s been over a week and no one has gotten back to me about this even when I reached back out to Cathy saying I can reach out to Eric but I’m not sure if I should provide a service number but she said she’ll reach out to Eric. I’m upset because my shocks aren’t going to fix themselves. I could call to inquire information but Cathy said she’d reached out for me. More

I went in for oils change, battery clean and to check my car light on the left corner of my car(smaller light), they only cleaned the battery and oil change. The lights were never checked, I only realized t car light on the left corner of my car(smaller light), they only cleaned the battery and oil change. The lights were never checked, I only realized that when I came back home. So I was not happy because they should have communicated that with me. But everything was good. More

Very slow to respond, and service doesn’t answer calls or call back voicemail messages call back voicemail messages More

Thank you for your service, I want to keep working with people as long as possible and not robots and ai people as long as possible and not robots and ai More

I've been into their dealership with the 2021 Nissan Sentra I bought there 4 times in the last year to try to fix a progressively intense noise in the front end. They were not able to diagnose it witho Sentra I bought there 4 times in the last year to try to fix a progressively intense noise in the front end. They were not able to diagnose it without me showing them how to recreate the sound. They replaced the CV axle on the front passenger side and it helped, but the issue persists on the drivers side and probably needs the same fix there. The work they did was covered by the extended drive-train warranty (which they apparently get paid less for). Yesterday, they refused to get my assistance in recreating the sound, but forced me to pay for the diagnostic in spite of previously repeatedly needing me to demonstrate how to recreate the sound before they repaired the other side. The service manager tried to gas-light me by saying that “whatever I was hearing was normal operational sounds”, which it very much is not. I think the truth is that they don't want to do another large repair that is covered by warranty because it sounds like they get paid less to do warranty work. Additionally, when I brought the car in yesterday, I also asked the Service manager to have them replace the running light that was out on the trunk and he completely forgot to put it in the service notes. So, when he initially said they were "done" with the car, it had not been taken care of and I asked him to have them do it. He then told me a mechanic would just come out and do it in the service counter garage area soon and it would take an extra half hour. However, about ten minutes later, he came into the waiting area and told me that I should just do it on my own and save the $60 despite the fact that I had been explicitly clear to him that I wanted the mechanics to do it. He then proceeded to tell me how I could just find a video online to figure out how to disassemble the underside of the trunk hood and buy a light from somewhere else for cheaper. All of which I was totally put off by. It was clear he had messed up and was trying to cover his mistake to not take a mechanic off other work to do what I had explicitly asked to be done earlier. Likewise, when I got home, I looked up the last time I brought in my car when the other side running light went out on my trunk and it was only $35 not the $60 he had claimed. I am fully unhappy with the whole experience and specifically with that service manager. More