Walser Nissan Burnsville - Service Center

Both Sales and Service have always been super friendly and helpful in all aspects of car purchasing and maintenance. and helpful in all aspects of car purchasing and maintenance. More

They were always very pleasant and helpful and estimated service time was always very close to actual service time. service time was always very close to actual service time. More

Always been very accommodating and quick to serve. There’s definitely a good level of trust when bringing my vehicle in for service. There’s definitely a good level of trust when bringing my vehicle in for service. More

They were honest about not being to fix my problem without a significant cost. U appreciate that. without a significant cost. U appreciate that. More

Service was great. Greeted nicely waiting area comfortable. What was done and checked all explained. Greeted nicely waiting area comfortable. What was done and checked all explained. More

Professional and great customer service which is why I've been a customer for over 23 years been a customer for over 23 years More

very good timely clean answered any questions will look at them for next vehicle thanks look at them for next vehicle thanks More

The coffee sucked xxx😜, but the work was awesome considering some of the old hardware was lift on from the previous attempt. considering some of the old hardware was lift on from the previous attempt. More

Service tech was knowledgeable, friendly and well explained the work performed. All done in a timely manner. explained the work performed. All done in a timely manner. More

Unwilling to do the basic for customer service items such as asking permission before doing the work. I had struts that were replaced and we had no idea something was wrong. I never was invited to see the br as asking permission before doing the work. I had struts that were replaced and we had no idea something was wrong. I never was invited to see the broken struts or described how they were bad. They took no videos and then said we came in with an issue when we had not. Then my steering wheel cap came back scratched up but the manager said his tech never came near it… lol ok. Because you did not drive the vehicle onto a lift. It apparently costs 1200 dollars because it would mean replacing the airbag too. How about providing an alternative like leather scratch kit or apologizing instead of saying it did not happen? I came to change the tires and have a sunroof inspected. When I drove home there was a weird noise and ball bearing sound when I turned because of the struts. The sunroof they said had a bad seal. But would not elaborate and said it was not covered under warranty. Ok. That was not what was explained to me when I purchased the car and I took great care in asking questions about it. So I called the warranty company and they said I could ask Nissan Corporate for goodwill. This is something the service advisor could have easily done but Kevin refused to do, saying it always gets rejected so why bother because hes been there for 7 years. Kevin had poor communication by not explaining anything about the struts or sunroof issues and I had to ask multiple clarifying questions just to get an understanding and he sounded like he was extremely irritated and defensive for having to communicate anything. He also was very poor at explaining any warranties and neither location had the same story for which warranty was used for the struts. Him and the manager Eric in Burnsville just sound like they do not care about their jobs, what they do for a living or how they treat customers. Nor is there any ownership in their part. I merely wanted clear communication about what was wrong with my vehicle and a solution and outcome I was comfortable with. When I picked up the car, another service advisor said it would be no problem to ask Nissan Corporate for goodwill. And he is right, it does not hurt to ask and if they say no to a sunroof repair on a four year old car that is the point of goodwill. Since Kevin told me to go to Walser Wayzata where I got the car and to deal with it there, I did. The Service manager there was willing to do the simple paperwork required and he did not have to, because the sunroof worked for him. The sunroof does not leak. So basically Burnsville did not even try with this and wasted my time and Wayzata Walser Nissans time by not just properly addressing it upfront. I doubt they ever even opened the sunroof. I was calm respectful and reasonable the whole time, wish Kevin could have communicated in the same manner. I will not go back here ever again. More