Walser Nissan Burnsville - Service Center

Very disappointed. Made a service appointment because there’s an oil-like smell any time I drive my car. I was also due for an oil change and asked that this service be Made a service appointment because there’s an oil-like smell any time I drive my car. I was also due for an oil change and asked that this service be done also. The service person commented that he also could smell my car when I pulled into the service garage. I specifically told him there was no active leak but the smell is obviously there. I was told they would look at it and do an oil change. I also asked for a tire rotation as my oil change and rotation are always done at the same time. I did apologize that I forgot to list that on my description for the appointment. But he assured me that wouldn’t be a problem to do as well. About an hour later he came to get me and told me they were all done. I thought it was quick and the waiting area was nice so I was initially happy to be done so soon as I drove across the cities from work for this appointment and live an hour south of the cities. But then I was told they looked for a leak but couldn’t find one so if the smell kept happening I could bring it back for diagnostics. This was the whole reason I brought the car to this dealership for service! I have a Walser extended warranty. I was then also told that the tread on my tires looked fine so a tire rotation wasn’t done. But they’re supposed to be rotated every 5,000 miles! So I asked for 3 services to be done and got one, and a service that I could have easily gotten somewhere else much closer to me. Very disappointed with this overall experience and lack of work. Comes off as very lazy. I certainly will not be returning for any type of maintenance/service that falls outside of my warranty due to this experience. More

Very professional and detail oriented. Staff is very courteous. Very pleased. Very pleased. Very pleased. Staff is very courteous. Very pleased. Very pleased. Very pleased. More

Always impressed with the speed, accuracy and customer service with Walser Nissan once I"m there. service with Walser Nissan once I"m there. More

I always receive wonderful service at Walser Nissan. I’m currently on my second vehicle purchase from them. I’m currently on my second vehicle purchase from them. More

The service staff was pleasant. However, this was the second attempt to repair the same issues. The vehicle, with less than 25k miles, is still not functioning properly. However, this was the second attempt to repair the same issues. The vehicle, with less than 25k miles, is still not functioning properly. More

I have never had a problem with Nissan. Easy to get service, timely service/repair, comfortable waiting room and clean. Like the advantage of them playing the video of what they are doing w Easy to get service, timely service/repair, comfortable waiting room and clean. Like the advantage of them playing the video of what they are doing with the car. No complaints. More

It relieved my mind that you had kept track of my extended warranty so I didn't have to pay for a new transmission. I'd forgotten about it. Thank you. extended warranty so I didn't have to pay for a new transmission. I'd forgotten about it. Thank you. More

Great service as usual! I appreciate especially the whole-car inspection and the heads-up about future needs. This helps me to plan for future expenses — no surprises! I appreciate especially the whole-car inspection and the heads-up about future needs. This helps me to plan for future expenses — no surprises! More

Good friendly people that took care of my car and did what they were going to . I liked how Kevin Mazanec had the outside of the car cleaned which is a nice touch what they were going to . I liked how Kevin Mazanec had the outside of the car cleaned which is a nice touch More