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Walser Nissan Burnsville - Service Center

Burnsville, MN

4.6
343 Reviews

343 Reviews of Walser Nissan Burnsville - Service Center

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November 12, 2024

I scheduled an appointment via their automated system. When I arrived, I had to give the Service Rep my list of things I needed checked. I was charged $220.40 for items that should have only taken one hou More

by WFILIPEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Cassada
Nov 14, 2024 -

Walser Nissan Burnsville responded

Hi Wendy, I hope you're having a great day! I wanted to update you on the service we performed on your vehicle. We checked out a few things: the engine was sounding louder than usual, there was a leak at the front engine area, and there was a squeaking noise when driving over bumps. We also looked into your request to check the transmission fluid level. We only charged for two of the diagnoses. Our technician tightened the oil filter and cleaned up the area to address the leak from the oil filter. We did notice some other leaks, but don't worry, the time spent on the repair and cleaning was covered under the initial diagnosis charge. For the noise concern, we test drove the vehicle and examined some steering and suspension components, as well as the exhaust and engine for any unusual sounds. We're confident that the charges reflect the time and effort our technician spent on your vehicle. Regarding the shop supplies, it's a standard practice and is based on a percentage of labor capped at $54.99. This fee helps cover essential supplies like rags, degreasers, gloves, and any small items used during the service. If you have any further questions or if there's anything else we can do for you, please feel free to reach out to our Service Manager, Eric Olsen, at 952-898-7361 or eolsen@walser.com. We're here to help!

November 10, 2024

The maintenance on my Murano was done fast and efficient as usual. I wouldn't go to anyone else. However, I am very disappointed that I still have a tremendous wind noise after paying quite a lot for replac More

by ncalvelage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I'm in Florida without my records and I can't remember his name.
Nov 12, 2024 -

Walser Nissan Burnsville responded

Ncalvelage, we really appreciate your feedback! We are sorry that replacing the seal on your door did not alleviate the noise. Next time you bring it in have a tech do a ride long and perhaps the area of noise can be pinpointed.

November 09, 2024

We always experience great service and the waiting room is very welcoming. We appreciate the video they take as they look over our vehicle. More

by DEBBIEJOTIMMERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, forgot their name
Nov 12, 2024 -

Walser Nissan Burnsville responded

Debbiejotimmers, it's experiences like yours that really keep us motivated! Have a great day!

November 09, 2024

Work was done in a timely manner. The technician paid attention to detail. The service people were helpful and kept me informed about the service. More

by BETSAHL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Nov 12, 2024 -

Walser Nissan Burnsville responded

Hi Betsahl, thank you for taking the time to leave a review for us at Walser Nissan Burnsville. We're happy we could meet your expectations!

November 08, 2024

Quick and easy and more words to say that its quick and easy and the free coffee is good too More

by cannonvalleyauction
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Employee Name
Nov 12, 2024 -

Walser Nissan Burnsville responded

Cannonvalleyauction, your wonderful feedback and rating mean a lot to us.

November 07, 2024

Bought my third vehicle with walser and is always great experience with my salesman Ben Miller and always great service. Thanks More

by HUGOSILVA43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben miller
Nov 08, 2024 -

Walser Nissan Burnsville responded

Thank you for taking the time to let us know how we did. We appreciate your loyalty to Walser Nissan.We hope you have a great day!

November 06, 2024

Great service. Great people. Factory parts. work done on a timely manner. nice waiting area. The coffee machine rocks. More

by TODDZILLA62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
Nov 08, 2024 -

Walser Nissan Burnsville responded

Todd, thank you for the great review. We are happy you service your vehicle here and enjoy our amenities! Have a wonderful day!

November 04, 2024

Thanks as always Walser Service Center is awesome. Friendly and professional employees. Thanks for a trustworthy place to bring my car! More

by LISASHYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric, Grant, Kevin
Nov 08, 2024 -

Walser Nissan Burnsville responded

Thank you for the great review! We really appreciate your trust in our Service Department!

November 03, 2024

Great people and service all the time. Could not be more happy with them. Thank you More

by JEDALYLAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Olsen
Nov 05, 2024 -

Walser Nissan Burnsville responded

Thank you so much for your review. We are thrilled that you consistently get the great service that’s we strive to provide!

November 03, 2024

The service was pretty quick and they were very helpful on selecting new tires. The service person was Francis Livingston. More

by GAIL.RICE25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis Livingston
Nov 05, 2024 -

Walser Nissan Burnsville responded

Gail, we appreciate your 4 star review regarding your positive service experience at Walser Nissan. Thank you!

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