Walser Nissan Burnsville - Service Center

Good experience. Good communication among the staff and seemed to be quick time at the service center Good communication among the staff and seemed to be quick time at the service center More

I purchased a car battery and installed at the dealership last year. It has problem to start my car and I need to jump start everyday. However, the service rep doesn't think there is a problem with the batte last year. It has problem to start my car and I need to jump start everyday. However, the service rep doesn't think there is a problem with the battery by charging it. I drove home and it can't start the next day. Therefore, I would have to go back again. More

Service was great except they said they would honor my oil change coupon at a certain price, then charged me almost double. oil change coupon at a certain price, then charged me almost double. More

I was impressed with their service drop off and delivery. Especially getting my car delivered to me afterwards. Especially getting my car delivered to me afterwards. More

Very Unprofessional, Lack of smart Engineers and Mechanics. Very frustrating to spend money and not having problem fixed. They don't deserve even 1 star rating. We have been telling them past 2 yea Mechanics. Very frustrating to spend money and not having problem fixed. They don't deserve even 1 star rating. We have been telling them past 2 years with every servicing about the car starting trouble, couple of time we even stranded on the freeway when we are coming back from Wisconsin. They told us 2-3 times it is a battery issue and keep changing battery and charging us for that. They diagnosed few different things and keep on charging us for those, we trusted them because they claim they are professionals, issue is still not fixed. This time also they were returning the car saying there is no issue. When their driver is bringing the car to give back, car did not started as it suppose to finally they said yes there looks like an issue. Past 2 years they keep on retuning the car saying there is no issue. Now they don't want to own the mistake and fix the car without charging us, because car might have damaged past 2 years with this issue being there and affecting other functions. Service in-charge person Grant and his manager Eric are extremely rude, do not want to own the accountability for their action of missing diagnosis past 2 years- 4 times and do not show any customer centric compassion. I will make sure that all of the customers know about Burnsville Nissan's unprofessionalism and poor engineering and mechanic team. More

The quality of the work is always excellent. On this visit, it didn't receive a repair quote until 90 minutes after the appointment time. Later, when I paid the bill, I was surprised to find t On this visit, it didn't receive a repair quote until 90 minutes after the appointment time. Later, when I paid the bill, I was surprised to find that an oil change had been done. I hadn't asked for an oil change, just the repair. Based on my mileage, an oil change wasn't needed. It may have been a good idea but I should have been contacted. More

Service was transparent and quick. Waiting area was stocked with snacks and drinks. Will definitely come here again for service. Waiting area was stocked with snacks and drinks. Will definitely come here again for service. More

You are encouraging me not to open this message if you require me to respond and I cannot get out of the loop require me to respond and I cannot get out of the loop More

Going back to Walser Nissan is like coming home. They treat you like family and care that you are well taken care of. They treat you like family and care that you are well taken care of. More

I thought the service was excellent. I received excellent updates and it was completed quickly. I was very happy with my experience. I received excellent updates and it was completed quickly. I was very happy with my experience. More