Walser Nissan Burnsville

I gave the great score of 5 in each of the catagories because I was met, given details about my service, length of time I would be there. I also gave a 5 for the price of the service. I used one of the because I was met, given details about my service, length of time I would be there. I also gave a 5 for the price of the service. I used one of the discount coupons sent to me by Nissan and was very happy with the final price. Patrick was professional and courteous from start to finish. Thank you, Mike Roth More

My experience at Walser Nissan in Burnsville was great. I am a recent college grad, and this was my first car buying experience. I ended up buying a new Rogue from this dealership. Phil helped me feel comfor am a recent college grad, and this was my first car buying experience. I ended up buying a new Rogue from this dealership. Phil helped me feel comfortable and confident in my purchase, and I never felt pressured or pushed into a decision. He was very knowledgeable about the car and was able to answer any questions I had. He made the process easy and enjoyable. The customer service at this dealership is fantastic, and I will certainly recommend it to anyone! More

Mike Rosett ir a great sales person,with intellegence, knowledge,is professional and instills confidence in a customer. He is a great asset to his team and the company. knowledge,is professional and instills confidence in a customer. He is a great asset to his team and the company. More

My husband and I were very pleased with our visit to Walser in Burnsville. (We had stopped at another dealership beforehand and weren't impressed with them as they were not as helpful. We wanted to take Walser in Burnsville. (We had stopped at another dealership beforehand and weren't impressed with them as they were not as helpful. We wanted to take a test drive and after their receptionist paged "used car sales" 4 times, around 15 minutes later, someone finally showed up to take us on the test drive. Meanwhile there were several employees walking around not helping customers. This really felt like they didn't care if we bought a car or not and our experience was not positive.) However at Walser we were offered assistance very quickly, but not in a pushy, trying-to-make-a-sale way. The sales manager, John, took us on the test drive so we wouldn't have to wait too long for someone to take us (it was a busy day and they were all out on test drives). He was informative and helpful and then when we decided to purchase, we were introduced to Mark to process the sale, who was also very helpful. When we buy a car, as I'm sure most consumers would agree, we want to feel great about the purchase, that we're getting a fair price, the car's in excellent shape, and we're not being pushed into anything. This is why I'm rating our experience so highly. The no hassle sales approach that you have is a definite advantage. By the way, no one put me up to this. We were just very impressed with our experience and I know, from years of working in sales and customer service, that customers tend to only tell you about negative experiences, but rarely take the time to say they had a great experience so...Thank you! Barb and Kevin Pung More

Danny M. was a huge help with our purchase. He was honest from the start, never pressuring anything and got us everything we needed. He went above and beyond all expectations and he carried himself how a tru from the start, never pressuring anything and got us everything we needed. He went above and beyond all expectations and he carried himself how a true customer service associate should! More

Walser is a wonderful dealership. From the sales experiences through the service. Every person there acknowledges you and chats as you are looking or waiting. It's a very friendly, helpful dealersh experiences through the service. Every person there acknowledges you and chats as you are looking or waiting. It's a very friendly, helpful dealership. More

I purchased a new Altima from Danny McDonald. I knew what I wanted and I had an older Altima to trade in. The Walser used car buyer was very friendly and very fair. I wasn't used to that. Danny was k what I wanted and I had an older Altima to trade in. The Walser used car buyer was very friendly and very fair. I wasn't used to that. Danny was knowledgeable, explained the features of the vehicle, explained Walser's methodology to selling vehicles and was very communicative while waiting for the financing and detailing of my new car. I can't stress enough how good this experience was. I HATE buying vehicles. I will always go back to Danny and the Walser family of dealerships. Perfect experience! More

I was very impressed with the level of professionalism and knowledge of the sales staff at Walser Nissan. I enjoyed the no haggle sales approach and felt that a fair price was offered for my trade in. S and knowledge of the sales staff at Walser Nissan. I enjoyed the no haggle sales approach and felt that a fair price was offered for my trade in. Specifically, Mark was very personable and honest in his sales approach. The process of purchasing the car was streamlined and I enjoyed the fact that I only needed to work with Mark throughout the process and was not handed off to a “financing expert” trying to sell expensive options that I did not want. More

This was my first time buying a new car from a dealership. When I walked into the dealership I didn't know what to expect, but I was greeted by a group of people who all seemed very nice. I ende dealership. When I walked into the dealership I didn't know what to expect, but I was greeted by a group of people who all seemed very nice. I ended up buying a new Altima from Danny, and it went great! I was extremely impressed with the whole Walser process, as well as Danny's ability to answer any questions that I had (and I had A LOT of them). Because of Danny's customer service, and the shockingly undreadful process I went through to purchase my new car, Walser can consider me a life-long customer. Two thumbs WAY up! More

My sales person was new and didn't know all the ins and outs of her job, that was ok as she needs to be able to learn. We test drove a car and when we can back another sales person asked if we were done a outs of her job, that was ok as she needs to be able to learn. We test drove a car and when we can back another sales person asked if we were done and could he have the key to go for a test drive. We said yes and went to look up info on another car. I had decided that I wanted to purchase the first car I drove and was told that unfortunately the rule was that whoever had the keys in their possession gets first chance to purchase. I attempted to point out that my sales person was new and didn't know that if you gave the key away you lost your customers chance to buy that car. He didn't really have anything to say other than that's their rule. Of course the other person also wanted the car and got to buy it over me, even though I drove it and was there to look at it before them. I was offered a "deal" on my plan B, however there no other cars there comprable to the one I lost. I was never really told what the deal would be and I was never really told that the "deal" would be or could be extended past that particular day. I left with no car and the more I thought about it the more angry I got. I think was terrible customer service and a terrible way to train your new employees. If there are unwritten rules then everyone needs to know about them and maybe the new employees should have a more senior person working very closely with them. I went to Wayzata Nissan the next day and purchased an awesome car!! More