Walser Nissan Burnsville

Misleading Don't trust any positive review you find on Walser. Our sales associate begged us for a review before the sale was even final and we obliged because Don't trust any positive review you find on Walser. Our sales associate begged us for a review before the sale was even final and we obliged because he was nice and the experience had been pleasant. Every thing that came after the ink drying on the sales document was a complete and total disaster. If you think buying from a large auto group like Walser means that they have integrity and will stand behind the vehicles they sell you are dead wrong (believe me I fell for it too, the sales team does a great job selling that their buying experience is different). I got the run around when I tried to have a minor fix taken care of and after 3 visits just gave up and got it fixed somewhere else. I have a lifetime powertrain warranty complements of Walser but after seeing how well they stand behind their vehicles over immaterial matters I have no faith that my highly advertised LIFETIME warranty will amount to anything should I need it. Cody More

Great dealership! Great sales folks! I have been going to Walser Nissan in Burnsville for over 20 years, both for sales and service. Matt W was ours salesman recently, he was exceptional! I have been going to Walser Nissan in Burnsville for over 20 years, both for sales and service. Matt W was ours salesman recently, he was exceptional! I have a crazy schedule working nights and my husband works days so trying to find a time to get out there to update our lease is difficult. Matt was GREAT and did alot of the footwork before we got there with a couple phone calls. It shortened our time at the dealership considerably! I highly recommend both Walser and Matt W if you are looking for a new car, or new to you car! Love them!!! More

Amazing customer service I had great customer service! My sales agent Chris Knox was just wonderful very friendly and easy to talk to. Really helpful to get me into a vehicle I had great customer service! My sales agent Chris Knox was just wonderful very friendly and easy to talk to. Really helpful to get me into a vehicle that I wanted. Very professional staff! My son and his family bought 2 vehicles from Walser Nissan of Burnsville and were very happy with the customer service they received too. I'm very happy with my purchase!! More

Great lease experience. Jan Blanco-Arroyo helped my husband and I find the perfect vehicle to replace our last lease car. We wanted to move up into a Rogue but we didn't nee Jan Blanco-Arroyo helped my husband and I find the perfect vehicle to replace our last lease car. We wanted to move up into a Rogue but we didn't need all of the bells and whistles of the top models. Jan was very patient and helped us find exactly what we wanted and needed in features. He walked us through every step we needed to take to get out of our old lease and into a new one. It was effortless with his help. We would definetly recommend him and go back to him ourselves. More

Great experience Nice working with one person from start to finish. Very accommodating. They let me put a car from a partner dealership side by side with the one we ev Nice working with one person from start to finish. Very accommodating. They let me put a car from a partner dealership side by side with the one we eventually bought to better compare. More

Great buying experience Narin Sok was very helpful, knowledgeable, and easygoing. No pressure buying. Did a great job helping us find what we were looking for in a timely ma Narin Sok was very helpful, knowledgeable, and easygoing. No pressure buying. Did a great job helping us find what we were looking for in a timely manner. More

Tech help without appointment I stopped at Walser Nissan to get help with my phone book contacts. John Tower was asked to help me. We sat in my car for less than 10 minutes . Jo I stopped at Walser Nissan to get help with my phone book contacts. John Tower was asked to help me. We sat in my car for less than 10 minutes . John listened to my description of the issue and he promptly helped me purge two old phone book contact lists and reinstall my new phone call list. Thank you John for your expertise. Thank you Walser Nissan for your employees. Sincerely, Dar Hall, Apple Valley. More

Great experience!! I worked with John today. I was tradin in a vehicle and buying new. John was great to work with and had so much information for me. I walked out and h I worked with John today. I was tradin in a vehicle and buying new. John was great to work with and had so much information for me. I walked out and had zero questions about my purchase. Highly recommend walser More

Awful and negligent service Was in a minor accident in my 2007 Murano. Had been taking it to Walser for years for service. Took car there for an alignment, described accident to Was in a minor accident in my 2007 Murano. Had been taking it to Walser for years for service. Took car there for an alignment, described accident to service rep and asked them to assess the damage and do the alignment repair as necessary. Was told I needed an additional $1200 worth of work but that my vehicle was safe to drive. After the repair, which I paid $500 for, vehicle still did not drive well. Took it to another shop for a second opinion and found that the rear subframe was completely rusted out and broken and that vehicle could not be driven. Walser attached the new alignment part to a completely destroyed subframe and failed to mention any of this to me. When I went back to Walser asking why none of this was mentioned to me, they stated none of the rust damage was there 9 days prior when I went in for the repair. They stated they were just doing what I asked them to do and they were not responsible for identifying the other damage. They refused to give me a refund or admit any fault even though they attached the new part directly to the rusted out broken frame. Complete garbage. I will never shop at a Walser or purchase a Nissan again. More

Best Car Buying Experience Ever! I went to the Walser dealership in Burnsville to look into a buy out of my current lease or leasing another vehicle and our salesman was fantastic! I went to the Walser dealership in Burnsville to look into a buy out of my current lease or leasing another vehicle and our salesman was fantastic! John Tower had called me a few weeks earlier to touch base since my lease was ending in a month. He was polite and NOT pushy at all. Just said to call when I was ready. We did and went in that day and I drove home with my new Rouge! Anyone going to Burnsville Nissan and looking for a new car should ask for John Tower. Great Experience! More