Walser Hyundai Brooklyn Park - Service Center

Dropped off in the morning. Picked up in the afternoon. Pleasant staff. Vehicle was ready at time quoted. Picked up in the afternoon. Pleasant staff. Vehicle was ready at time quoted. More

Service department was great-easy to make an appointment, service was completed even sooner than the time stated, staff very friendly and helpful, liked the video showing what was checked on the car…overall, service was completed even sooner than the time stated, staff very friendly and helpful, liked the video showing what was checked on the car…overall, excellent! More

It was Easy to set up appointment. The service was wonderful and transparent. Impressed with video while working on the vehicle. The service was wonderful and transparent. Impressed with video while working on the vehicle. More

Very friendly and knowledgeable service personnel. The waiting room was very comfortable and accommodating Thank you . The waiting room was very comfortable and accommodating Thank you . More

The worst customer service experience. We were not able to receive an answer or resolution even after the 4th or 5th call. We spoke to a supervisor named Susan twice within the escalation We were not able to receive an answer or resolution even after the 4th or 5th call. We spoke to a supervisor named Susan twice within the escalation department who hung up on us and also transferred to a completely different company not affiliated with Hyundai. More

We purchased our vehicle online - first time for us. We spoke with several salesman, but we always got return calls. We got the best price online out of the other five dealerships we were working with. We spoke with several salesman, but we always got return calls. We got the best price online out of the other five dealerships we were working with. We completed the entire transaction over the Internet in four days - a week later we went to pick up the car, a week later, because we added undercoating. Upon arriving Nick got us signed up with the online app, he then took us out to the car and walked through all the features. We were there about an hour. It was a very clean and stress-free process. I was really kind of amazed and happy with the entire deal! More

The staff is incredibly helpful and kind! They are great at communicating and service was speedy. 10/10 definitely recommend here if you want transparent estimates and work done by people tha They are great at communicating and service was speedy. 10/10 definitely recommend here if you want transparent estimates and work done by people that will take care of you! More

2 times could not fix Problem should have called Hyundai corporate to try to figured out corporate to try to figured out More

Everyone was helpful and knowledgeable they asked the right questions and cared about me and my vehicle right questions and cared about me and my vehicle More

Communication and follow through were non-existent until I made a huge fuss. Even after expressing my frustration to the service mgr there was no acknowledgement or apology until I contacted the GM. I made a huge fuss. Even after expressing my frustration to the service mgr there was no acknowledgement or apology until I contacted the GM. More