Walser Honda - Service Center

My Ridgeline was having power steering problems. Kirby Kubal discussed options and came up with a fantastic price for the repair. On March 21st I brought vehicle in and repair was made as planned. While v Kubal discussed options and came up with a fantastic price for the repair. On March 21st I brought vehicle in and repair was made as planned. While vehicle was at the shop a small ding in the lower bumper was discovered. I know it wasn't there prior as I had the car detailed the day before. Kirby did not argue or blame anyone he just said he will take care of it. True to his word they he repaired the small ding. I commend Kirby ( and so should his boss and his boss's boss) as he made a decision which made the customer happy. I've purchased 3 vehicles throughout the years at walser and will continue to do so. Give Kirby a raise at and major "atta-boy". Better yet promote him. With employees like Kirby its no wonder Walser is thriving. Thanks again Kriby Ed Burek More

I called Walser Honda about a recall I had received on my 2006 Honda Odyssey for some Brake Master Cylinder replacement. I was asked when I wanted to bring my Odyssey in for the recall repair, they had open 2006 Honda Odyssey for some Brake Master Cylinder replacement. I was asked when I wanted to bring my Odyssey in for the recall repair, they had openings the next day. They made the appointment for me at 8:30 am the next day and I was very happy to get in so quickly. I dropped my Odyssey off the next morning for the service and was asked if I wanted to wait for it to be completed. I asked for a ride home and to be picked up when it was completed. The shuttle driver was very nice and easy to talk to on the trips. The recall service was completed in a little over an hour and the service was explained to me and why it was being done. My wife and I have had 3 Hondas in the last 12 years, we currently drive the Honda Odessey and also a 2009 Honda Accord. We have always been very happy with the service department, they answer our questions and explain to us what service needs to be completed. I would recommend Walser Honda's service department for their Customer Service, Friendliness and overall concern by the employee's for what needs to be done. More

Always friendly and eager. A couple of times they have had to order a part (window gasket, for example) and then they do not get back to me to let me know when the part is in. One time they ordered a par had to order a part (window gasket, for example) and then they do not get back to me to let me know when the part is in. One time they ordered a part, I waited long enough for them to get back to me, so I called and they hadn't ordered anything. So, they ordered the part, and then I still never heard anything back. At that point I just gave up. Overall, however, they are great. I miss the old days when the service department was open till midnight, as I found that convenient. They are still open on weeknights, just not quite as long. More

The Service department is just superb in every respect. The Service department is just superb in every respect. There are non better in all my driving decades. They fix/service the car right the first tim The Service department is just superb in every respect. There are non better in all my driving decades. They fix/service the car right the first time, and they are very helpful by listening very carefully. The on-line computers which they provide in the Customers Lounge is also a real plus. More

I came early and had no problems getting right in. Greeting was friendly and professional. Work was explained clearly and I had a shorter wait than expected. I'm happy w/the cost, as I have free oil Greeting was friendly and professional. Work was explained clearly and I had a shorter wait than expected. I'm happy w/the cost, as I have free oil changes for life of the car; can't beat that. Shawn was great. More

When I drive into the dealership they know me by name. Always very freindly. This last time I was in, I was having a problem with the battery pack for a hybrid. Even though the eight year warrenty had r Always very freindly. This last time I was in, I was having a problem with the battery pack for a hybrid. Even though the eight year warrenty had run out, Jen Tollefsrud talked to Honda HQ and got them to cover a brand new IMA battery. Saved me a bundle. You wouldn't get that with Joe the Machanic! More

I have been having Honda's serviced here since before Walser bought the dealership (it used to be Burnsville Honda). I was generally happy with Burnsville Honda but have been even happier with Walser. Th Walser bought the dealership (it used to be Burnsville Honda). I was generally happy with Burnsville Honda but have been even happier with Walser. The work has always been done on time and for the estimated price. I want to commend one person in particular. Mike Newton, a service advisor I have had several times. Mike is outstanding. He clearly communicates what the problems are and how severe they are and what the options are for fixing them. He is excellent about following up and has recommended used or salvaged parts when that can be significantly cheaper. I am happy with Walser's service overall but am even more impressed with MIke. He is outstanding. The one problem I have had with Walser is that the online service history for my van was lost when Walser bought Burnsville Honda. More

Purchased new vehicle at Walser Honda in March 2010. As part of their incentive package, if all service work is performed at the dealership, free oil changes are provided and free car washes are available. part of their incentive package, if all service work is performed at the dealership, free oil changes are provided and free car washes are available. My visit was for my first oil change. the visit was great. Greeting immediately upon arrival, service completed much earlier than anticipated time and everything explained clearly. Tire rotation was an additional charge and reasonably priced (comparative to other auto mechanics). The reputation is that dealership service is typically more expensive than other repair shops, but in this instance, that was not true. Also checked tire wear, tread depth, visual inspection, and topped off fluid. More

I highly recommend Walser Honda Service in Burnsville, Mike Newton is a pleasure to work with and is the single reason I purchased my car last year from their dealership. My past dealings with him on my Mike Newton is a pleasure to work with and is the single reason I purchased my car last year from their dealership. My past dealings with him on my CRV have been great. I know my cars are in good hands with Mike and his people. More