Walser Honda - Service Center

The salesperson was very patient with all my questions and answered them as many times as I needed him to until I understood. I also appreciated him picking me up at home and bringing me to the dealer the and answered them as many times as I needed him to until I understood. I also appreciated him picking me up at home and bringing me to the dealer the day I bought my car, as I was without a vehicle at the time. I did not have any experience with the service center, as asked about further on in this questionnaire. More

The service to put in the fuel pump was prompt and concise. Ordering the fuel pump on the other hand was a disaster. Service team who orders parts and creates invoices needs work. Was told multiple ti concise. Ordering the fuel pump on the other hand was a disaster. Service team who orders parts and creates invoices needs work. Was told multiple times the part was on order but we had to wait because of the back order, then our original order that we placed disappeared. More

It was clean in both lobby and garage area. The staff was helpful for the services that I needed. The staff was helpful for the services that I needed. More

Yes the service was good. They were replacing the tile floor so it was a bit loud sometimes. They were replacing the tile floor so it was a bit loud sometimes. More

Cutomer service is terrible. From the top managers to the service personnel. I have bought 3 vehicles since 2003. And have been loyal to Honda. I expected Honda to treat me the s From the top managers to the service personnel. I have bought 3 vehicles since 2003. And have been loyal to Honda. I expected Honda to treat me the same. I will shop elsewhere going forward. More

It is extreme difficult to schedule an appointment for services. You have way to many menu the customer get sent to. services. You have way to many menu the customer get sent to. More

Jake was outstanding. He was capable, constructive, and thoughtful. He ought to get a raise and promotion. Every effort should be made to retain him. He was capable, constructive, and thoughtful. He ought to get a raise and promotion. Every effort should be made to retain him. More

We had our car service with Dominic and the experience was excellent. He provided outstanding good costumer service and ensuring was handled smoothy. We appreciate his quality of work. Thank you Dominic! was excellent. He provided outstanding good costumer service and ensuring was handled smoothy. We appreciate his quality of work. Thank you Dominic! More

What has happened to acknowledging customers upon arrival to the service department? I arrived, parked my car, stood outside my vehicle and waited. Waited. I saw three male staff members at their computer to the service department? I arrived, parked my car, stood outside my vehicle and waited. Waited. I saw three male staff members at their computers and not one looked up to acknowledge my presence! Finally, Dominic acknowledged me pleasantly, inquired about my service appointment and proceeded to start my service appointment. He was a friendly and helpful male staff member. I would also like to acknowledge another friendly male staff member, Brian. Brian acknowledged my presence and offered his assistance in regards to my vehicle. Thankfully Dominic was already in search of my car for pickup. The delay was a lack of follow up on the car jockey’s part, Greg, as he forgot to check where it was and so I waited again. Dominic located my car and gave me a short explanation with his apologies. Dominic and Brian are the staff I would be happy to recommend to family and friends! The rest of your service staff could use a refresher in customer service. Maybe Dominic and Brian could refresh the older male staff members! More

Great service. The waiting area has enough space that I can work remotely while waiting for my oil change to be completed. The waiting area has enough space that I can work remotely while waiting for my oil change to be completed. More