Walser Honda - Service Center

Unreliable. Unorganized. Poor communication. Disrespectful of me and my time. Need to work harder and do more to compensate when blatant mistakes are made. Unorganized. Poor communication. Disrespectful of me and my time. Need to work harder and do more to compensate when blatant mistakes are made. I made an appointment on Monday, 2/20 for Friday, 2/14 to have a diagnostic check of my exhaust system and have a new muffler installed. I arrived on Friday, restated my two objectives for the appointment and was told the wait would be 60-90 minutes because they were running behind. After waiting 2.5 hours for my car, I learned my muffler was out of stock. Multiple people failed to successfully do their job. A manager should have come out to apologize and offered more compensations then my request of 10% off - like the diagnostic was free for wasting my time and give me a free oil change. Also, instead of making calls to get a muffler in right away to do the next day, they are making me wait until Friday, 2/28 to install. Would appreciate hearing from the manager, via email, and being offered more compensations. I have since read the reviews on this service center. They need to do better when mistakes are made. More

I love my Burnsville dealer, they always explain what is needed and give me great service!! needed and give me great service!! More

We are very happy with our experience at Walser Honda Burnsville. Staff were friendly, knowledgeable and answered any questions we had during the purchasing process. Our new van is AWESOME, Thank You! Burnsville. Staff were friendly, knowledgeable and answered any questions we had during the purchasing process. Our new van is AWESOME, Thank You! More

Had great customer service, nice area to wait in while my car was being serviced. car was being serviced. More

The service techs did a great job. Only reason why this isn’t a 5 star review is because nobody answers the phone at the Service Center. I had to leave a voicemail to get an appointmen Only reason why this isn’t a 5 star review is because nobody answers the phone at the Service Center. I had to leave a voicemail to get an appointment - it couldn’t be done on the website because I had a recall. I was given a Lyft ride home while the Service Dept worked on my car, but my service advisor (Justin) never responded to my request to get a Lyft back to the Service Center, which I paid for myself. More

Worst service experience ever. Over a two week period I could not contact my service advisor or anyone in customer service. No one would pick up my phone calls, and the voice ma Over a two week period I could not contact my service advisor or anyone in customer service. No one would pick up my phone calls, and the voice mail box was always full and unable to take messages. Absolutely in the dark most of the time regarding my vehicle, status of repairs, or estimated completion. No communications. No way to treat customers. More

I believe that my oil was not changed. I checked it the next morning it looked dirty and ther filter had road grime on it. I took pictures of both and went back. They changed the oil and f I checked it the next morning it looked dirty and ther filter had road grime on it. I took pictures of both and went back. They changed the oil and filter for no charge. I took pictures it it the next morning. That looked like a complete job. More

The process of signing up for an appointment was very convenient. The staff was welcoming, helpful, and got me checked in on time. The oil change and inspection was thorough and time-efficient, and the p convenient. The staff was welcoming, helpful, and got me checked in on time. The oil change and inspection was thorough and time-efficient, and the price was reasonable. More

the dealership did a good job explaining the car and walking thru the process. Car was done ahead of time walking thru the process. Car was done ahead of time More

Very quick and helpful with servicing my vehicle’s recall. The free ride to home and back was appreciated, too. Thanks. recall. The free ride to home and back was appreciated, too. Thanks. More