Walser Honda - Service Center

Cutomer service is terrible. From the top managers to the service personnel. I have bought 3 vehicles since 2003. And have been loyal to Honda. I expected Honda to treat me the s From the top managers to the service personnel. I have bought 3 vehicles since 2003. And have been loyal to Honda. I expected Honda to treat me the same. I will shop elsewhere going forward. More

It is extreme difficult to schedule an appointment for services. You have way to many menu the customer get sent to. services. You have way to many menu the customer get sent to. More

Jake was outstanding. He was capable, constructive, and thoughtful. He ought to get a raise and promotion. Every effort should be made to retain him. He was capable, constructive, and thoughtful. He ought to get a raise and promotion. Every effort should be made to retain him. More

We had our car service with Dominic and the experience was excellent. He provided outstanding good costumer service and ensuring was handled smoothy. We appreciate his quality of work. Thank you Dominic! was excellent. He provided outstanding good costumer service and ensuring was handled smoothy. We appreciate his quality of work. Thank you Dominic! More

What has happened to acknowledging customers upon arrival to the service department? I arrived, parked my car, stood outside my vehicle and waited. Waited. I saw three male staff members at their computer to the service department? I arrived, parked my car, stood outside my vehicle and waited. Waited. I saw three male staff members at their computers and not one looked up to acknowledge my presence! Finally, Dominic acknowledged me pleasantly, inquired about my service appointment and proceeded to start my service appointment. He was a friendly and helpful male staff member. I would also like to acknowledge another friendly male staff member, Brian. Brian acknowledged my presence and offered his assistance in regards to my vehicle. Thankfully Dominic was already in search of my car for pickup. The delay was a lack of follow up on the car jockey’s part, Greg, as he forgot to check where it was and so I waited again. Dominic located my car and gave me a short explanation with his apologies. Dominic and Brian are the staff I would be happy to recommend to family and friends! The rest of your service staff could use a refresher in customer service. Maybe Dominic and Brian could refresh the older male staff members! More

Great service. The waiting area has enough space that I can work remotely while waiting for my oil change to be completed. The waiting area has enough space that I can work remotely while waiting for my oil change to be completed. More

Good service. Good job. Good popcorn. Good facility. Good staff. I am very pleased. Thank you. Good job. Good popcorn. Good facility. Good staff. I am very pleased. Thank you. More

Met a staff member who answered my questions about how to check in with the link, and explained the next step for service. Friendly, helpful people who go beyond the basics of service! check in with the link, and explained the next step for service. Friendly, helpful people who go beyond the basics of service! More

I always like to make maintenance for my car because of your good service. But sometimes your price goes more than I can afford. Otherwise you are my first choice. your good service. But sometimes your price goes more than I can afford. Otherwise you are my first choice. More

Transparency without upsell and accommodations for me by giving ne a like for like vehicle to use for 3 days. giving ne a like for like vehicle to use for 3 days. More