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Walser Honda - Service Center

Burnsville, MN

4.8
1,375 Reviews

1,375 Reviews of Walser Honda - Service Center

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November 19, 2015

Worst Customer Service Bought New Honda CRV 2 years back, battery went bad on 3rd year. Called once and left message to call back but never called me back. After calling sec More

by chokden@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't remember
Jan 26, 2021 -

Walser Honda responded

Thank you for the feedback on your recent experience here. We are sorry to hear that your visit with our Service Department did not meet your expectations. We take customer feedback seriously and will use this to continue improving our processes. Please feel free to contact our General Manager - Brent Fangel (bfangel@walser.com) with any additional comments or concerns. Thank you.

March 12, 2015

Worst customer service I have experienced I purchased a new CR-V in December but wasn't getting the gas mileage that was expected. They treated me like an idiot and were rude while I was just More

by Adam J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Darrin-sales manager
Mar 18, 2015 -

Walser Honda responded

We would never want you to feel belittled at our dealership. Ever. We're very sorry to hear that that was the impression you left with. Our service team has been in touch with you and has explained that winter gas mileage can vary some from summer gas mileage, and we believe that this is what you are experiencing with the CR-V. Per that conversation, we will stay in touch as the weather warms up. Sincerely, Dan Resch, General Manager

March 29, 2014

Walser Honda Service Department My visit to the Walser Honda Service Department went very well, thanks to the professionalism and efficiency of the advisor that I worked with. Luke D More

by Tedwatson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke Dorner
March 22, 2014

I was very pleased that when I went to my dealer for an oil change, I asked about new tires and they not only matched the price of a discount tire store, they were able to put the new tires on my car right More

by krishanson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Bamford
February 19, 2014

Beautiful facilities. Knowledge able and friendly staff. Hassle free. Stress free. I am hard to please and Walser Honda exceeded my expectations. From the first phone call to the finished service, I was tre More

by JoeyB62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith
August 03, 2013

Nice serves all are professionals, and I would like to volunteer one week to work at Honda dealer as appreciation to their great job at service. Thanks. Taha More

by tahamu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All
May 03, 2013

First, I called in to get an appointment and was pleased they could see me the same day. I was on time and was greeted immediately by the attendant. The check in process was easy. My representative exp More

by rcasper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cannot remember name
March 22, 2013

The professionals at Walser always treat us with respect and courtesy. They have gained our trust and we feel we are in great hands for all our service needs. They know their stuff inside and out and make i More

by coufguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TJ and Nicole
March 16, 2013

Excellent service delivery and on site courtesy at the right price. No complaints about the onsite service. There was a problem finding the temporary location since I received no warning about a relocat More

by Goddess50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
luke Dorner
March 08, 2013

When I called for an appointment, I was given exactly the time that I asked for since my schedule is not very flexible. My car needed an expensive part (new IMA battery) and the warranty had just expired. Ni More

by Achberger0304
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicole