Walser Honda - Service Center

Feel like this service center has dropped in details about my car past history and not responding to my emails as I set in their lobby. They are only going through the motions. My rep who checked me i about my car past history and not responding to my emails as I set in their lobby. They are only going through the motions. My rep who checked me in did make it right with them un-delivering on the time I was promised my car back. They need to get back to supporting the customer in the shop with getting better at time management and understanding what they have done previously on my car. More

Love this dealership and will continue to go there for service. Greats staff and waiting facilities service. Greats staff and waiting facilities More

He was knowledgeable, friendly and answered all of our questions. they completed the service in great time. questions. they completed the service in great time. More

I came to do oil change and they told me about my air filters that I needed to change them. I did. After that I started hearing a noise from the fan. That why I came back; I got charged again 😡. They sa filters that I needed to change them. I did. After that I started hearing a noise from the fan. That why I came back; I got charged again 😡. They said a foam was in it. I could hear the noise just after the oil change visit. More

Things worked out great. We came in to have our Accord serviced and then looked to see what we might want to buy and came out with a new CRV! We came in to have our Accord serviced and then looked to see what we might want to buy and came out with a new CRV! More

Dealership was warm, bright, clean and inviting! Brandon was very professional, knowledgeable and helpful. The process was great and we were very pleased from start to finish. Brandon was very professional, knowledgeable and helpful. The process was great and we were very pleased from start to finish. More

Leah’s courteous and prompt! Could do without so many emails and texts during service. Could do without so many emails and texts during service. More

Hundred percent happy, I would recommend this dealership to all of my family and friends to all of my family and friends More

Friendly, professional staff. Stand behind their service. Provided loner car when I returned my car for problem Stand behind their service. Provided loner car when I returned my car for problem More

i called the Walser Honda service department due to a fluid leak. It was very hard to reach the department. I called several times and was transferred or placed on hold multiple times. When I call I e fluid leak. It was very hard to reach the department. I called several times and was transferred or placed on hold multiple times. When I call I expect to speak to someone in the service department. I'm not interested in being placed on hold and listening to useless recordings nor am I interested in speaking to someone in a call center. Eventually, I spoke to two different people who told me the earliest appointment was over a week out. I asked to speak to the manager and was told to give my phone number for a call-back, A man called back, who did not provide his name or job title, but he was able to get me in the next day. The problem was identified, a leaking valve, and corrected over a five-hour timeframe. The technician who worked on the van changed the radio settings and the trip information screen inside the van which were not in any way related to the defective valve. TELL YOUR TECHNICIANS TO NOT TAMPERER WITH ANY SETTINGS. It took me two days to get the trip information screen corrected. I can't help but wonder what else he rifled through inside the van. More