Walser Honda
Burnsville, MN
Hours
Sales/Showroom
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Phone prompt system very poor. Difficult to get through. Our rep, Joseph told us the diagnosis would take an hour so we decided to wait. An hour 15 minutes later we went to find Difficult to get through. Our rep, Joseph told us the diagnosis would take an hour so we decided to wait. An hour 15 minutes later we went to find him. He checked and service hadn’t started so we left. Two hours later we called and he said he had texted us ( neither of us were texted). Communication was so poor. Very disappointed. Issue we cane in with was resolved but what a waste of time. More
I would be more inclined to reply to this survey if it did not require free form text. And please don't ask the "would you recommend" question. Keep using your marketing department, you're not paying me did not require free form text. And please don't ask the "would you recommend" question. Keep using your marketing department, you're not paying me for that. Also, these are not honest answers on the rest of this survey, you do not reward your employees if there is anything less than perfect on the survey. I never honestly give a perfect score since there is ALWAYS room for improvement. Now quit asking me to lie about how perfect your service was. Your survey is a real nuisance, taking me back to complete stuff, and now sending a verifying email to make yet ANOTHER reply. Just quit it. More
We had a great experience working with Kale. Very smooth and quick process, and we didn't have any of the usual anxiety that comes with buying a new vehicle. Very smooth and quick process, and we didn't have any of the usual anxiety that comes with buying a new vehicle. More
My experience was pleasant and efficient. I knew what I wanted and was able to purchase right away. I knew what I wanted and was able to purchase right away. More
They are always efficient and keep me informed on my cars status. My car was returned exactly on the time promised. status. My car was returned exactly on the time promised. More
The sales rep, Jarid, was friendly and approachable. There was no pressure to trade my vehicle not buy a vehicle. The whole process was fairly smooth. I particularly don't like the cat shopping experien There was no pressure to trade my vehicle not buy a vehicle. The whole process was fairly smooth. I particularly don't like the cat shopping experience but this one was good. More
It is nice to consistently have such a positive experience in the type of place that usually intimidates me. Ben is great, and takes good care of me! experience in the type of place that usually intimidates me. Ben is great, and takes good care of me! More
Kale the sales agent was very friendly and helpful. He answered all of my questions and made the car buying process seamless. He answered all of my questions and made the car buying process seamless. More
Overall very helpful and timely with responses via text. I was updated and informed every step of the process. I was updated and informed every step of the process. More