Walser Honda

STAY AWAY FROM Walser My daughter bought a used 2013 Toyota Camry from WALSER Honda. They sold it to her without disclosing it had a previous FLOOD Damage claim against it. My daughter bought a used 2013 Toyota Camry from WALSER Honda. They sold it to her without disclosing it had a previous FLOOD Damage claim against it. They bought it out of an auction from Michigan after the car sustained Flood Damage. My daughter was told it came from a private owner. The car did come with a manufacture warranty and she purchased an extended warranty. The car after a short period of time blew the engine. The manufacture said this was done from water damage and they would not cover it. The Management at Walser took no interest in accepting responsibility or to work with Toyota to resolve the issue. They told her to turn it into her insurance company. The Insurance company looked at the car and would not cover it because it was obvious that no current flood damage had recently occurred. She now has a car that has NO ENGINE and a Dealer that says, would you like to pay for a new engine or a used engine. More

DONT BUY A CAR FROM WALSER Walser sold me a car with a manufacture and extended warranty. After only owning the car for 10 months the engine blew on my 2012 Toyota Camry. At fir Walser sold me a car with a manufacture and extended warranty. After only owning the car for 10 months the engine blew on my 2012 Toyota Camry. At first they said it would be covered as it should have been. They later came back and said it won’t be covered because it’s “AN ACT OF GOD” and because water must have got in the engine while driving in the rain even though there are no signs of water. They told me I should turn it into insurance which insurance denied it. Insurance said it was a mechanical issue and there are no signs of water. Insurance also said by the way the car has a previous flood damage claim against it. Another Walser surprise as they did not tell me this at the time of sale. When I bought it they told me it came from a private owner now I find out they bought it out of auction in the state of Michigan that experienced major flooding. Walser only cared about the sale and told me whatever I needed to hear to sell me the car. During this problem Walser showed no concern as a customer to resolve what clearly is a mechanical issue that should be covered under the manufacture warranty. DON’T BUY A CAR HERE because you could also end up with a previous flood damaged car and a dealer that will tell you it must be “AN ACT OF GOD”. I’m a 29 year old single female. I believe they targeted me to take advantage for their gain. Now I have a car with no engine and over 4 years of payments left. More

Buying a new vehicle I had an awesome experience with a patient, knowledgeable salesman, Mr. Briggs Thompson.. He answered all my questions without fail. The trade in val I had an awesome experience with a patient, knowledgeable salesman, Mr. Briggs Thompson.. He answered all my questions without fail. The trade in value of my old car was more than I expected. It was a great experience from start to finish. He took all the time I needed to make a decision and weigh all my options. He ran the figures for the purchase and financing to provide me with all the payment details. AND he lent me his cellphone for what ended up being 1/2 hour conversation with my investment company so I could access my funds for the down payment. All of the closing documents were fully explained to me and nothing was a surprise or unknown for me. I've never had a salesperson run the test drive vehicle through the carwash before I drove it. Down to every detail, Briggs Thompson was the BEST!! The next day when I picked up my vehicle, I met with Jake, (Manager), He also was very helpful and even installed the floor mats for me and explained those details I need refreshing on. Again all the time I needed and no stress. More

Left waiting This was by far the worst service experience of my life. I brought my inlaws car in for two recall issues with the air bags. When I made the appointme This was by far the worst service experience of my life. I brought my inlaws car in for two recall issues with the air bags. When I made the appointment I was quoted this service would take 3 hours to complete. I made the appointment for 7:30am so not to waste an entire Saturday. When I checked in the guy asked me if they had quoted me a time and I said yes and told him how long. He said it shouldn't take that long as I was in early and they could get on it right away. He handed me the little white number which was 2 and finished with they would wash the car when it was finished. I headed to the waiting room. At the three hour quoted time I went to the service counter to check on the car. The gentleman I spoke to told me to relax in the waiting room and he would check on the car and get me right away when it was finished. It was now 12:30pm so I headed back to the service counter. I asked if there was something wrong with my inlaws car as it was taking so long. He looked for the paperwork but couldn't find it. Another associate without looking up from his work said look in the drawer. That's were it was. He said, here it is and called to get the car pulled up from the parking lot. I told him I had been waiting for it for the the last 5 hours and 2 hours longer then quoted. He said, you must of told them you would come back later. I said no I hadn't and put the number 2 on the counter. While signing the paperwork I saw that the car had been completed at 9:45 actually an hour earlier then quoted. I had wasted three hours in the waiting room. I asked to speak to a manager. When the manager came I explained the situation. She said they would make a note to cover the next oil change of my inlaws car. That is roughly a $40 value. At their hourly labor rate my 3 hours of wasted time is valued at $300. I left exhausted and frustrated but glad my inlaws will get something for my inconvenience. When I got home I looked over the inspection checklist, they hadn't checked the box for car washed. Very disappointed in Walser Bloomington Honda all around. I've bought 4 cars from there in the last 10 years. I've had everyone of them serviced on schedule by them. I think it's time to find a different Honda dealership to do my service business with. I've always had great service buying new and used cars. I rated price for overall 10 year experience. The service I detailed above was a recall. More

A pleasure experience buying a Car A Best in customer service & customer handling ...Best price on Car Deal you can't any other car dealer rate with Walser because they are best in rat A Best in customer service & customer handling ...Best price on Car Deal you can't any other car dealer rate with Walser because they are best in rate and service . I would like to thank Mr.Michael Howie who helped me out end to end on purchase ,deals and warranty.... WALSER Honda is the best place to buy Car and Michael Howie is an excellent sales person. More

No.pushy salesperson It was enjoyable buying a car without having upgrades, warranties, or accessories pushed on me. While they were offered, did not feel any pressure to It was enjoyable buying a car without having upgrades, warranties, or accessories pushed on me. While they were offered, did not feel any pressure to buy anything I didnt.want. I would go back for my next vehicle as I do love my hondas. More

Very professional !Best Best experience at a dealership ever. Greeted at the door and brought directly to my sales person. My sales person was polite and efficient Best experience at a dealership ever. Greeted at the door and brought directly to my sales person. My sales person was polite and efficient ! New the answers to most every question asked. Did not pressure me like most other places and was delightful to work with !!!! More

Excellent Customer Service Our family recently purchased a mini van from WalserHonda in Burnsville, MN. Not only did we have great service overall from the dealership but had e Our family recently purchased a mini van from WalserHonda in Burnsville, MN. Not only did we have great service overall from the dealership but had excellent personal customer service from, Jason Fry, our customer specialist. I was greatly impressed by the diligence and time that Jason took the to truly understand our family transport needs, budget and long-term goals. He ensured to compile all potential options for us to consider for a comprehensive comparison. All this to ensure that we found exactly what we were looking for and WE DID! Truly a fun and rewarding experience overall. We highly recommend WalserHonda and Jason Fry to anyone in the market for purchasing a vehicle. You won't be disappointed. More

Franz was THE BEST! Our over all experience was great!great selection ruin and knowledgeable staff. Franz our salesman at Walser Honda in Burnsville made this our easiest Our over all experience was great!great selection ruin and knowledgeable staff. Franz our salesman at Walser Honda in Burnsville made this our easiest car buying experience to date! We appreciated his attention to detail and willingness to work with us. More