Walser Honda

I called Walser Honda about a recall I had received on my 2006 Honda Odyssey for some Brake Master Cylinder replacement. I was asked when I wanted to bring my Odyssey in for the recall repair, they had open 2006 Honda Odyssey for some Brake Master Cylinder replacement. I was asked when I wanted to bring my Odyssey in for the recall repair, they had openings the next day. They made the appointment for me at 8:30 am the next day and I was very happy to get in so quickly. I dropped my Odyssey off the next morning for the service and was asked if I wanted to wait for it to be completed. I asked for a ride home and to be picked up when it was completed. The shuttle driver was very nice and easy to talk to on the trips. The recall service was completed in a little over an hour and the service was explained to me and why it was being done. My wife and I have had 3 Hondas in the last 12 years, we currently drive the Honda Odessey and also a 2009 Honda Accord. We have always been very happy with the service department, they answer our questions and explain to us what service needs to be completed. I would recommend Walser Honda's service department for their Customer Service, Friendliness and overall concern by the employee's for what needs to be done. More

Always friendly and eager. A couple of times they have had to order a part (window gasket, for example) and then they do not get back to me to let me know when the part is in. One time they ordered a par had to order a part (window gasket, for example) and then they do not get back to me to let me know when the part is in. One time they ordered a part, I waited long enough for them to get back to me, so I called and they hadn't ordered anything. So, they ordered the part, and then I still never heard anything back. At that point I just gave up. Overall, however, they are great. I miss the old days when the service department was open till midnight, as I found that convenient. They are still open on weeknights, just not quite as long. More

The Best car dealership experience in my entire life!! I bought a Honda Odyssey. Lou Sweep was my sales person. It was so refreshing not to have a high pressure sales experience. Lou was attentive, knowledg bought a Honda Odyssey. Lou Sweep was my sales person. It was so refreshing not to have a high pressure sales experience. Lou was attentive, knowledgeable, and really focussed on my satisfaction. I highly recommend this dealership. Every department was excellent service - finance, and the service dept. They made sure everything was in working order and very courteous. Plus cookies and internet while you wait! I just cant say enough about Burnsville Walser. I will for sure be back to see Lou at Walser Honda for my next vehicle! More

Torey was awesome! He made sure I understood everything in my CRV. By the time I drove my new vehicle off the lot Torey had even set my clock and radio stations!!! Torey suggested some accessories for my in my CRV. By the time I drove my new vehicle off the lot Torey had even set my clock and radio stations!!! Torey suggested some accessories for my CRV. He personally made sure the items were ordered. I have already been contacted by the service manager to arrange installation. Adam who processed the paperwork even put the plates on my vehicle! Really nice people, going above and beyond for customer service. I was very happy with my entire experience at Walser Honda. More

My first experience at purchasing a car on my own. My husband had been in an accident and unable to go with me. Bill, Randy and Blake made me feel very comfortable, and bent over backwards to help me an husband had been in an accident and unable to go with me. Bill, Randy and Blake made me feel very comfortable, and bent over backwards to help me and that made me feel confident in my decision. Thank you all. More

The Service department is just superb in every respect. The Service department is just superb in every respect. There are non better in all my driving decades. They fix/service the car right the first tim The Service department is just superb in every respect. There are non better in all my driving decades. They fix/service the car right the first time, and they are very helpful by listening very carefully. The on-line computers which they provide in the Customers Lounge is also a real plus. More

I came early and had no problems getting right in. Greeting was friendly and professional. Work was explained clearly and I had a shorter wait than expected. I'm happy w/the cost, as I have free oil Greeting was friendly and professional. Work was explained clearly and I had a shorter wait than expected. I'm happy w/the cost, as I have free oil changes for life of the car; can't beat that. Shawn was great. More

When I drive into the dealership they know me by name. Always very freindly. This last time I was in, I was having a problem with the battery pack for a hybrid. Even though the eight year warrenty had r Always very freindly. This last time I was in, I was having a problem with the battery pack for a hybrid. Even though the eight year warrenty had run out, Jen Tollefsrud talked to Honda HQ and got them to cover a brand new IMA battery. Saved me a bundle. You wouldn't get that with Joe the Machanic! More

We had the opportunity to work with Lou Sweep, overall outstanding sales person. Seasoned and very professional, patient not pushy!! He went above and beyond in many ways!!! From the time we first met Lo outstanding sales person. Seasoned and very professional, patient not pushy!! He went above and beyond in many ways!!! From the time we first met Lou and took the test drive in the 2010 CRV, until the time we made the purchase was over a month. Never once did we feel pressure from Lou or anyone else from Walser Honda. In the end, they gave us the best price, and nice perks. Hard to beat weekly carwashes!! More

I have been having Honda's serviced here since before Walser bought the dealership (it used to be Burnsville Honda). I was generally happy with Burnsville Honda but have been even happier with Walser. Th Walser bought the dealership (it used to be Burnsville Honda). I was generally happy with Burnsville Honda but have been even happier with Walser. The work has always been done on time and for the estimated price. I want to commend one person in particular. Mike Newton, a service advisor I have had several times. Mike is outstanding. He clearly communicates what the problems are and how severe they are and what the options are for fixing them. He is excellent about following up and has recommended used or salvaged parts when that can be significantly cheaper. I am happy with Walser's service overall but am even more impressed with MIke. He is outstanding. The one problem I have had with Walser is that the online service history for my van was lost when Walser bought Burnsville Honda. More