Walser Honda

It was a good experience working with Chad , Josh , Brent and Dan they worked together to get me on the road the same day. Thank you and Dan they worked together to get me on the road the same day. Thank you More

Always provide great, trustworthy and honest service. Provide explanation of maintenance and answer any questions. Service members always friendly and helpful. I have been going to Honda for over 10 year Provide explanation of maintenance and answer any questions. Service members always friendly and helpful. I have been going to Honda for over 10 years and will keep coming back. More

It was good - came in fora routine oil change thinking it would be 45 minutes, but ended up being 2 hours. would be 45 minutes, but ended up being 2 hours. More

My associate was very thorough and informative. Let me know ahead of time what was happening with my vehicle. Let me know ahead of time what was happening with my vehicle. More

I am just now writing this review because although I brought my car ( 2024 Honda CR-V) in for service on Aug. 7, the service/repair was not completed until Aug 24 and I was not able to pick it up until brought my car ( 2024 Honda CR-V) in for service on Aug. 7, the service/repair was not completed until Aug 24 and I was not able to pick it up until Aug . 26. During all that time, your service rep, Ben Blohm kept in contact with me almost daily to let me know what was happening. He was very professional and helpful. Because I lived 50 miles away, he had given me a loaner car the first day. It made the 19 day wait bearable. I was skeptical that my car (less than 5000 miles) would look/smell like the new car it was after all the work that had to be done to find and remove the dead rodent. But it does and now it only smells like deordorizer, which is lessening every day. More

Walser sold me a used vehicle and did not disclose of immediately required repairs, most notably a large oil leak. The car was smoking by the time I drove it home from the built up oil residue. When I br immediately required repairs, most notably a large oil leak. The car was smoking by the time I drove it home from the built up oil residue. When I brought it back the next day they sent me next door to the Walser Subaru dealer. After 4 hours, they identified the issue and said they had spoken with Walser Honda who acknowledged it and said it would be taken care of under warranty. By the time I walked across the street, Walser Honda told me everyone I needed to speak with had gone home for the day but that they would take care of it the following day. The next day they walked everything they had said back and that claimed that my issue was no longer covered under warranty. They quoted me at a $1500 fix for the oil leak. I took my car to another mechanic who identified the same issue as a $600 fix. I brought this information back to Walser asking for an explanation. After over a month of fruitless and insulting talks with the sales manager ( I was told "most people who looked at that car did not have the best situations", cryptic and suggestive) I was finally able to talk to a general manager (who only took my call when he mistook my name for another customer. I had been requesting a conversation with him for two weeks at this point). The general manager offered me nothing outside suggesting that I trade the car in for something more expensive and newer, in which I would receive no money back on licencing costs, etc. So, after not disclosing the issue, referencing an unreliable and deceptive warranty, extreme avoidance and exhibiting actions you could justify as entrapment and classism I can't recommend this organization in any way shape or form. Walser's core company value is "do the right thing" and I think it's safe to say they will do anything but that. More

They are amazing and they always finish things on time never had a problem with them. never had a problem with them. More

The people that assisted me were extremely personable and knowledgeable about their products and took great care in explaining all aspects of their services. knowledgeable about their products and took great care in explaining all aspects of their services. More

Explained to me what was going to happen Sent video Reviewed all that had been done and went over the checklist so I knew what to expect in the next few months. video Reviewed all that had been done and went over the checklist so I knew what to expect in the next few months. More

My husband and I enjoyed working with Sam. He met with me first and was SO patient with me as I figured out which new Honda I wanted to buy! I really appreciated his helping me walk through my He met with me first and was SO patient with me as I figured out which new Honda I wanted to buy! I really appreciated his helping me walk through my options, both for what I needed after a Suburban trade-in and what I could financially afford. Then my husband came with me the second time to see what I chose and to go through the purchasing process. I'd recommend working with Sam! More