Walser Honda

Bought tires from dealer previously. Flat needed to replaced. It was on warranty. They did not have it in stock - so I needed a loaner over night. I am a loyal customer and do all my se Flat needed to replaced. It was on warranty. They did not have it in stock - so I needed a loaner over night. I am a loyal customer and do all my service work at the dealership. Felt that I shouldn’t have been charged for the overnight vehicle. More

Rep was efficient and well informed with the features available on the car and very courteous available on the car and very courteous More

Damion gave us an excellent service, his customer service was exceptional, very knowledgeable, love it ! was exceptional, very knowledgeable, love it ! More

Very easy to work with. Explained everything clearly and was very patient and understanding with us. Explained everything clearly and was very patient and understanding with us. More

Definitely odd practice to start out my interaction. The service tech while reviewing my car said these words “what else can we ding you with today?” As a consumer it felt very off putting and made me f The service tech while reviewing my car said these words “what else can we ding you with today?” As a consumer it felt very off putting and made me feel like they just wanted to add as many services on just to add money to the total. Then while trying to small talk would tell me that he hates talking and interacting with people. Just overall my worst experience at Honda to date. More

Brandon was great to work with and it was very timely in how things were accomplished. how things were accomplished. More

My service advisor was great and he is getting a 5. However, I am rating your call center a 1 & I am also not happy with the sales team as none of them gave me the information re: the vehicle maintenan However, I am rating your call center a 1 & I am also not happy with the sales team as none of them gave me the information re: the vehicle maintenance program I paid for w/purchase of my lease. I have never had this before & have always brought vehicle in apx. every 5,000miles for oil/tire rotation/etc. When I called to make the appointment no one could tell me about the plan & said to make my appointment which I did. Then, after taking time out of my work day to come to the appointment I'm told the service wouldn't be covered because I hadn't gotten the maintenance light telling me the service was needed unless I wanted to pay for it out of pocket. Had there not been a faulty hatch that needed repair under warranty it would have been a completely wasted trip. As this is my first time buying this plan through Walser, so far, I'm not impressed. I still don't fully know/understand what is covered on this maintenance plan you got me to pay extra for. Feels a little scammy. More

There are lots of issues with purchasing my car. For example they forgot to put one license plate on my car so I had to go back there to get them put on and now I have to go there to get my keys fix For example they forgot to put one license plate on my car so I had to go back there to get them put on and now I have to go there to get my keys fixed again. More

Communication was clear: everything was explained to me. Repairs were completed promptly. Great service as usual! Repairs were completed promptly. Great service as usual! More

Able to accommodate last minute appointment, and were able to have service done quickly and timely. able to have service done quickly and timely. More