Walser Honda

First, I called in to get an appointment and was pleased they could see me the same day. I was on time and was greeted immediately by the attendant. The check in process was easy. My representative exp they could see me the same day. I was on time and was greeted immediately by the attendant. The check in process was easy. My representative explained everthing clearly as to what they were going to do AND gave me an estimate of the time it would take. Super! He could have showed me where the waiting area was but instead he escorted me there and pointed a few things out (like coffee etc.) Nice! He checked in with me once during the process to update me on things. I did get a new air filter but did not feel "upsold" because the notes they kept on me showed I should have had it done on my prior visit--but I did not do it at that time. Now was the good time to do it. The check out process was smooth. This dealership has it figured out! More

We were looking for a van to replace our handicap accessible van. The process of finding a modifiable vehicle, then having that vehicle modified, was a lengthy one. However, our salesman, Joe L., w accessible van. The process of finding a modifiable vehicle, then having that vehicle modified, was a lengthy one. However, our salesman, Joe L., was very understanding as it took us months to complete the process. When we were finally ready to purchase the vehicle (which is truly the crème de la crème of mini vans), Joe worked hard to find us our vehicle in the color we wanted and with all the "bells and whistles" that we desired. While we had the vehicle modified with a wheelchair ramp at another facility, Joe followed up with us to help us set up service for the add-ons that we had purchased on the day that we brought the van home. After the handicap modifications had been made, we returned the vehicle to Walser service to have the add-ons completed, and Joe was with us every step of the way, accompanying us to the service department to drop off the vehicle and to pick it up. He really put forth that extra effort even though we had already completed the purchase of our vehicle. The service department was also very accommodating. We are extremely satisfied with the product, staff, and service at Walser Honda! More

My wife and I are proud owners of a 2013 Honda Odyssey. We were in the market for a new vehicle and we chose Walser Burnsville Honda because back in 2010, we purchased a vehicle from there and we loved the We were in the market for a new vehicle and we chose Walser Burnsville Honda because back in 2010, we purchased a vehicle from there and we loved the experience! I cannot believe I am actually saying this but we did enjoy our experience at the dealership. Jesse our salesperson had a lot to do with that. He was very polite, professional, friendly and did not make us feel pressured at all to buy He treated us with respect and at some point he actually left his area so that my wife can have the privacy to talk and make a decision that we felt good about. I will recommend Walser Burnsville Honda to anyone in the market for a vehicle and it doesn’t have to be a Honda. The first vehicle we purchased there 2 years ago was a Chevy Traverse the price at Walser was cheaper than what the Chevy dealers were given us. My wife and I are now customers for life! Don’t put up with the aggressiveness and the in your face attitude at most dealership go to Walser Honda and experience a friendly, professional and family attitude. More

The professionals at Walser always treat us with respect and courtesy. They have gained our trust and we feel we are in great hands for all our service needs. They know their stuff inside and out and make i and courtesy. They have gained our trust and we feel we are in great hands for all our service needs. They know their stuff inside and out and make intelligent and informed recommendations about the type of service that would be beneficial to maintain our vehicles properly. Highly recommended! More

Excellent service delivery and on site courtesy at the right price. No complaints about the onsite service. There was a problem finding the temporary location since I received no warning about a relocat right price. No complaints about the onsite service. There was a problem finding the temporary location since I received no warning about a relocation due to construction. Service appointments with a quality car are few and far between so the customer is reliant on the dealer to notify her of a location change. the service person was apologetic about the oversight. More

When I called for an appointment, I was given exactly the time that I asked for since my schedule is not very flexible. My car needed an expensive part (new IMA battery) and the warranty had just expired. Ni time that I asked for since my schedule is not very flexible. My car needed an expensive part (new IMA battery) and the warranty had just expired. Nicole and her manager agreed to replace the part without charge to me as a "hardship" case. In a friendly conversation with another service agent, I was then given extensive suggestions on how to drive in order to avoid having this happen again. The whole experience was very pleasant. I am happy that we are currently a three-Honda family: 2 Civic Hybrids and one CRV. More

I was referred to Walser by my brother in law. He had a friend Adam Pazdernik that had worked there and he did and excellent job helping me that day look for a used car. Also Adam Hoffman was a great help, friend Adam Pazdernik that had worked there and he did and excellent job helping me that day look for a used car. Also Adam Hoffman was a great help, he was the one who helped finalize my sale that day with my car. He was very friendly and patient. He did a very good job at explaining everything!! I would recomend buying a car through Walser! I left there feeling good about everything! More

Walser Honda exceeded my expectations with their outstanding customer service and professionalism. I could not have asked to work with a better sales rep than Jesse Rimpala. Jesse was honest, kind outstanding customer service and professionalism. I could not have asked to work with a better sales rep than Jesse Rimpala. Jesse was honest, kind and extremely patient with me. He listened to my needs and helped me find the perfect car for me. He made sure I checked out all of the possibilities that were available so I was confident with the decision I was making. He did a great job of making sure I understood everything too without making me feel pressured and I really appreciated that. Walser offered me a very fair price for my trade-in too. Everything about my experience from beginning to end was flawless. The next time I am in need of purchasing a car I will definitely ask for Jesse and I won't purchase from anyone else but Walser Honda...guaranteed! More