Walser Chrysler Jeep Dodge RAM - Service Center

”Take-Two” I recently had my 2013 Dodge Dart in for service. I knew I had a bad blower motor. The code also read blower motor well.....they only changed the resi I recently had my 2013 Dodge Dart in for service. I knew I had a bad blower motor. The code also read blower motor well.....they only changed the resistor so two days later I was back for a blower motor. That was disappointing but I have heat now. I guess second times a charm. Jordan checked me in and he was awesome even the second time when I was crabby. But my big kudo is to Jayc. She is wonderful. She was always in contact with me via text or calls. Give her a raise (Jordan too). Hopefully I won’t be back soon but that is and will be my dealership!!!! Thanks. Amy More

Service Terrible service and no communication. They don't care about the customer only about charging you for work they don't stand behind. I agree with w Terrible service and no communication. They don't care about the customer only about charging you for work they don't stand behind. I agree with worst dealer in the midwest and to stay away from this dealership! More

Worst dealer in the midwest. I have repeatedly asked for help on service issues and he has done nothing. I STRONGLY recommend staying away from this dealership. I have purchased I have repeatedly asked for help on service issues and he has done nothing. I STRONGLY recommend staying away from this dealership. I have purchased many cars across the metro and this is by far the worst dealer I've ever been to. $90,000 Jeep has sat in there for over 100 days in past 12 months. Don't go here. More

Slow service and rude staff 2014 Dodge Challenger had engine water damage. Car was towed to Walser in Hopkins. Requested new engine instead of the used one covered by insurance 2014 Dodge Challenger had engine water damage. Car was towed to Walser in Hopkins. Requested new engine instead of the used one covered by insurance and owner would pay out of pocket. Walser was supposed to order on 10/1. On 10/13, owner requested tracking. Walser said they received the engine 10/15. At that point, a car that's been waiting for service for three weeks gets put at the end of the queue. No updates from dealership service. They're busy...could be two to three weeks yet!! If you can afford to be without your vehicle for six ro eight weeks, have Walser work on your vehicle! Rude service manager (Eric) and GM mimics what he said! I have had all service for.this vehicle done at Walser. No customer service..lost me as a customer! More

unable to diagnose problem Walser replaced the heater core on my car in May 2016. By September 2017 the car was leaking antifreeze smoke into the passenger cabin through the ve Walser replaced the heater core on my car in May 2016. By September 2017 the car was leaking antifreeze smoke into the passenger cabin through the vents and Walser said the new heater core had failed. They replaced that under a Mopar parts warranty at no cost. Last week, the same leaking happened. Walser claimed the heater core had again failed but insisted that the warranty would no longer cover replacement. This didn't seem right to me so I took the car to a different shop. The new shop diagnosed a bad radiator cap, and replaced the radiator cap. The car has been fine since. Walser just didn't seem willing to work with me to help resolve an issue that shouldn't have occurred three times (who ever heard of a heater core failing three times in 27 months?). Not only that, but they apparently cannot even diagnose a bad radiator cap. I'm not sure if it's ineptness or dishonesty but either way I won't be back. What would have been a $1400 repair actually turned out to be a $50 fix. More

2 different experiences, but very happy with Walser ***3rd post*** Walser ended up stepping up to the plate and took care of me 100% after having a bad experience! They took my complaints very serious ***3rd post*** Walser ended up stepping up to the plate and took care of me 100% after having a bad experience! They took my complaints very serious and had a regional manager AND the service manager, Dave, call me. This is the level of service I received the 1st time I went in. They took care of all the issues I had, and even had 2 guys come to my place to pick up my vehicle to finish the work that needed to be done. It showed me that they really do care about their customers and prove it with their actions. I am back on the Walser band wagon and plan to purchase my next vehicle there in addition to continuing to have my service done there. ( To follow is the issues from my last visit that were thoroughly taken care of, in addition to my first pleasant experience) I've had 2 experiences with Walser. The 1st one, 6 months ago was great. Today, was a horrible experience! I brought my Jeep in for what I found out later was 6 different software issues and the paint on my tow package showing a lot of rust after 1 year of use. The first service rep tried to intimidate me and was absolutly condescending , using phrases like... did you NOT hear what I just told you?? After he walked away and told the other service reps, " I can't deal with this guy" another one came over and was much better and at my request, told me a manager would talk with me about the other rep. Which never happened even after asking a 2nd time. He was either in a meeting or too busy. Because there were 6 different software issues, they said it would take until 3pm but would not give me a loaner even though my lifetime bumper to bumper warranty that I purchased covers loaners. They ended up giving me a shuttle ride to my place. At 2:30, they called and told me my Jeep won't be ready until tomorrow but they will send a shuttle to pick me up and bring me back to get my Jeep and then I can come back tomorrow and have them finish it. I live 20 minutes from them, 30 minutes in rush hour. The rep that called me acted like making that round trip 3 times was no big deal in the middle of my work day! Very cocky, nonchelant with a "just deal with it attitude". I will never go there again and if Jeep doesn't step up and fix the rust on their trailer hitch frame (which, the 1st rep told me they won't do anything about because the paint just rusted off and wasn't pitted), I'll never buy a Jeep again either. OH, The service rep told me I had a 50/50 chance of the software fixes working so my Jeep may continue shifting hard. TO FOLLOW IS THE 1ST VISIT REVIEW- How did the attitude and feel of the entire place change in 6 months?? It went from friendly to ugly....... Had a great experience in service. They kept me well informed, the place was very clean and well layed out to be able to relax and they made sure I was comfortable while I was waiting. The wait time was also reasonable. No complaints. It's a little ways from me but I'm going back with all service needs and, possibly, future buys. More

Excellent Customer Service!! I have an '08 Dodge Ram that has only 47K miles on it. This past week a major problem that should have been covered by Dodge's lifetime power train w I have an '08 Dodge Ram that has only 47K miles on it. This past week a major problem that should have been covered by Dodge's lifetime power train warranty was discovered. Through an administrative issue between Chrysler and dealer computer systems, my vehicle record showed the warranty was no longer active and the wrap around warranty would not cover the repairs. After a lot of frustration and bad feelings trying to work with Chysler's 1-800 number, the GM, Bob Ebert, was able to reach out to his contacts at GM. He advocated on my behalf in a way that I would never have been able to do with a call center rep and help get the issue resolved. I am both appreciative and grateful for his commitment to customers and willingness to get involved and negotiate a resolution. More