Walser Chrysler Jeep Dodge RAM - Service Center

We’ve had many issues with this service center. It started when we first purchased our vehicle there and they kept it for 3 weeks waiting on a part to fix our cubby with cup holder in it. They did It started when we first purchased our vehicle there and they kept it for 3 weeks waiting on a part to fix our cubby with cup holder in it. They did not fix the cubby at all and were just waiting on the cup holder insert. Not sure why they needed to keep it for 3 weeks waiting for a cup holder insert. The nice thing then was they had a lender vehicle for us to use during. Since then, they’ve got rid of that and expect you to be without a vehicle for the amount of time it takes to fix. When my car broke down and needed a repair, we were told it would be a month before the next opening. How are we supposed to go a month without a vehicle? We need to get it fixed there as it’s part of our vehicle warranty program we purchased. We have received numerous questions and calls about how we are feeling about the service. We told them about the issues we’ve had and some more things that aren’t working or weren’t fixed when they told us they were, and they said they will have someone contact us to schedule an appointment for us to get these resolved. We have not heard a response yet. That was months ago. That has also happened multiple times. Communication and reliability are just not there for you guys. We have been extremely disappointed in the service and when we were looking at upgrading our other vehicle earlier this summer, we discussed that your location was not an option due to these issues and not wanting that carried over to the other vehicle as well. I would appreciate a return call with ability to schedule some fixes and to address our concerns to try to save this relationship for future purposes. Thanks More

Walser was great. Very professional and knowledgeable. They always do a good job of communicating what is going on and any issues that come up. Very professional and knowledgeable. They always do a good job of communicating what is going on and any issues that come up. More

Jesse was friendly and very helpful! He was attentive, asked helpful questions and showed me options. He was attentive, asked helpful questions and showed me options. More

Great service department. Really appreciate Jim Sochko and Joy Almsted. Because of the great service I am getting I will be getting a new jeep soon Really appreciate Jim Sochko and Joy Almsted. Because of the great service I am getting I will be getting a new jeep soon More

Amber did a great job communicating and expediting my repair. She was able to get the warranty company out quickly. Thank you, Amber! repair. She was able to get the warranty company out quickly. Thank you, Amber! More

Fantastic service . Drew was great. My car runs good as new. Would recommend to anyone Drew was great. My car runs good as new. Would recommend to anyone More

$116 for a software review? Then told me my radiator is leaking and they tell me ith will be $1900 for a fix. I called around to other auto shops and it was $1200 to $1350. Y Then told me my radiator is leaking and they tell me ith will be $1900 for a fix. I called around to other auto shops and it was $1200 to $1350. Your mark-up is ridiculous. Nope you won't see me again. More

Workers are the most considerate, kind and helpful. I shall and will always recommend Walser for perfection and detail. You are the BEST! I shall and will always recommend Walser for perfection and detail. You are the BEST! More

Easy to make appointment. Accepted car for service on time. Service completed on time. Washed car. Accepted car for service on time. Service completed on time. Washed car. More

We were very happy with our salesperson Paul and everyone else we encountered at the dealership. We purchased a 2024 Chrysler Pacifica Plug in Hybrid and traded in our Toyota Highlander. Everything went sm else we encountered at the dealership. We purchased a 2024 Chrysler Pacifica Plug in Hybrid and traded in our Toyota Highlander. Everything went smoothly and we’re satisfied thus far. More