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Walser Chrysler Jeep Dodge RAM - Service Center
Hopkins, MN
591 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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591 Reviews of Walser Chrysler Jeep Dodge RAM - Service Center
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October 18, 2018
Slow service and rude staff 2014 Dodge Challenger had engine water damage. Car was towed to Walser in Hopkins. Requested new engine instead of the used one covered by insurance 2014 Dodge Challenger had engine water damage. Car was towed to Walser in Hopkins. Requested new engine instead of the used one covered by insurance and owner would pay out of pocket. Walser was supposed to order on 10/1. On 10/13, owner requested tracking. Walser said they received the engine 10/15. At that point, a car that's been waiting for service for three weeks gets put at the end of the queue. No updates from dealership service. They're busy...could be two to three weeks yet!! If you can afford to be without your vehicle for six ro eight weeks, have Walser work on your vehicle! Rude service manager (Eric) and GM mimics what he said! I have had all service for.this vehicle done at Walser. No customer service..lost me as a customer! More
by Disappointed customer
Employees Worked With
Evan in service..Eric belligerent service manager and GM
August 24, 2018
unable to diagnose problem Walser replaced the heater core on my car in May 2016. By September 2017 the car was leaking antifreeze smoke into the passenger cabin through the ve Walser replaced the heater core on my car in May 2016. By September 2017 the car was leaking antifreeze smoke into the passenger cabin through the vents and Walser said the new heater core had failed. They replaced that under a Mopar parts warranty at no cost. Last week, the same leaking happened. Walser claimed the heater core had again failed but insisted that the warranty would no longer cover replacement. This didn't seem right to me so I took the car to a different shop. The new shop diagnosed a bad radiator cap, and replaced the radiator cap. The car has been fine since. Walser just didn't seem willing to work with me to help resolve an issue that shouldn't have occurred three times (who ever heard of a heater core failing three times in 27 months?). Not only that, but they apparently cannot even diagnose a bad radiator cap. I'm not sure if it's ineptness or dishonesty but either way I won't be back. What would have been a $1400 repair actually turned out to be a $50 fix. More
by Theresa
Employees Worked With
Mike, Erik (service)
May 24, 2016
2 different experiences, but very happy with Walser ***3rd post*** Walser ended up stepping up to the plate and took care of me 100% after having a bad experience! They took my complaints very serious ***3rd post*** Walser ended up stepping up to the plate and took care of me 100% after having a bad experience! They took my complaints very serious and had a regional manager AND the service manager, Dave, call me. This is the level of service I received the 1st time I went in. They took care of all the issues I had, and even had 2 guys come to my place to pick up my vehicle to finish the work that needed to be done. It showed me that they really do care about their customers and prove it with their actions. I am back on the Walser band wagon and plan to purchase my next vehicle there in addition to continuing to have my service done there. ( To follow is the issues from my last visit that were thoroughly taken care of, in addition to my first pleasant experience) I've had 2 experiences with Walser. The 1st one, 6 months ago was great. Today, was a horrible experience! I brought my Jeep in for what I found out later was 6 different software issues and the paint on my tow package showing a lot of rust after 1 year of use. The first service rep tried to intimidate me and was absolutly condescending , using phrases like... did you NOT hear what I just told you?? After he walked away and told the other service reps, " I can't deal with this guy" another one came over and was much better and at my request, told me a manager would talk with me about the other rep. Which never happened even after asking a 2nd time. He was either in a meeting or too busy. Because there were 6 different software issues, they said it would take until 3pm but would not give me a loaner even though my lifetime bumper to bumper warranty that I purchased covers loaners. They ended up giving me a shuttle ride to my place. At 2:30, they called and told me my Jeep won't be ready until tomorrow but they will send a shuttle to pick me up and bring me back to get my Jeep and then I can come back tomorrow and have them finish it. I live 20 minutes from them, 30 minutes in rush hour. The rep that called me acted like making that round trip 3 times was no big deal in the middle of my work day! Very cocky, nonchelant with a "just deal with it attitude". I will never go there again and if Jeep doesn't step up and fix the rust on their trailer hitch frame (which, the 1st rep told me they won't do anything about because the paint just rusted off and wasn't pitted), I'll never buy a Jeep again either. OH, The service rep told me I had a 50/50 chance of the software fixes working so my Jeep may continue shifting hard. TO FOLLOW IS THE 1ST VISIT REVIEW- How did the attitude and feel of the entire place change in 6 months?? It went from friendly to ugly....... Had a great experience in service. They kept me well informed, the place was very clean and well layed out to be able to relax and they made sure I was comfortable while I was waiting. The wait time was also reasonable. No complaints. It's a little ways from me but I'm going back with all service needs and, possibly, future buys. More
by duane g
Employees Worked With
Dave - Service manager
June 04, 2015
Excellent Customer Service!! I have an '08 Dodge Ram that has only 47K miles on it. This past week a major problem that should have been covered by Dodge's lifetime power train w I have an '08 Dodge Ram that has only 47K miles on it. This past week a major problem that should have been covered by Dodge's lifetime power train warranty was discovered. Through an administrative issue between Chrysler and dealer computer systems, my vehicle record showed the warranty was no longer active and the wrap around warranty would not cover the repairs. After a lot of frustration and bad feelings trying to work with Chysler's 1-800 number, the GM, Bob Ebert, was able to reach out to his contacts at GM. He advocated on my behalf in a way that I would never have been able to do with a call center rep and help get the issue resolved. I am both appreciative and grateful for his commitment to customers and willingness to get involved and negotiate a resolution. More
by T.O.
Employees Worked With
Bob Ebert, GM
June 05, 2014
larry baer they have the greatest people in the twin cities .I have had my car from dec 07 ..and the work done on it has always done right and on time ..never go they have the greatest people in the twin cities .I have had my car from dec 07 ..and the work done on it has always done right and on time ..never go anywhere else ..theyre the best .and they care for the customer ..you are #1 when they help you More
by larry baer
Employees Worked With
marlen haney and others
January 29, 2014
After a snafu with a repair diagnosis, I contacted both the Dealership General Manager, Jason Masters, and the dealership Service Manager, Bill Johnson. We sat down, hammered through what the problem had the Dealership General Manager, Jason Masters, and the dealership Service Manager, Bill Johnson. We sat down, hammered through what the problem had been, and within 15 minutes Jason and Bill had a plan for taking care of me and my Jeep. The result was a complete reassessment of my car, and a re-diagnosis. Joe Teppe, a skilled technician and Bill worked together and discovered that the problem was much more simple AND inexpensive than was previously determined. They charged me what I believe was a fair price, and since then they have REALLY stepped up their game. Although the process to discover that the repair would be cheaper was agnonizing, I discovered again the importance of advocating for customer service when a problem arises. Jason and Bill responded beautifully, they took good care of me while Joe took good care of my car. Recently I returned to have a simple oil change. Nicholas Skogman, the service adviser who took in my car, understood immediately when I said, "Only Joe works on this car," When it was time to show me a few things that might need service, Joe came to get me from the waiting room, took me into the shop and explained what he was seeing while at the same time showing me the part and teaching me what it did and why it was important to do the repair. I couldn't leave the vehicle at that time, so Joe and Nicholas provided me with an estimate for cost and time so that I'd know how much of my day and my wallet to prepare for when I scheduled the repairs. I first did business with this dealership over 20 years ago when I bought my first minivan. I continue to use them because I love my car (JEEP - Just Empty Every Pocket), and I also want to give my business to a company in my community (Hopkins). Even though we had some difficulty getting to this point, in a "moment of truth," Jason, Tom and Joe provided me with the customer service experience that I asked for. Cars are expensive. Fixing cars is expensive if you don't have a lift and a complete set of tools and mechanic's training at home. Spending money on repairs feels hard, and it is. But keeping a vehicle in good working order protects your expenditure. I don't wrench, but I am smart enough to understand why my car needs the repairs it needs if the people who diagnose the problems show me what is wrong, why it needs to be repaired and treat me with respect and courtesy. If you aren't getting what you want at this dealership, don't write a bad review. Go higher on the ladder --- talk to the General Manager. Don't yell, tell. Explain what you are hearing, what you've experienced, and ask them to consider your expectations. I think you'll find that they want to hear this, they are improving the customer service experience for the customers because ultimately : If your customer isn't happy, they will never spend another dime at your business. Thanks Jason, Bill, Joe and Nick. More
by MomentOfTruth
Employees Worked With
Jason Masters, Joe Teppe, Bill Johnson, Nicholas Skogman
January 16, 2014
They seem to go the extra mile for you, if my car needs to be washed it will be done without having to ask. They give assistance in deciding the best way to pay for the work done whether it be a coupon or to be washed it will be done without having to ask. They give assistance in deciding the best way to pay for the work done whether it be a coupon or a special or a program that saves you money. Walser Dodge is the only place I will bring my Magnum, knowing the work will be done right the first time, every time. Everyone there is polite, friendly and professional with two things in mind, making sure I am happy and the job is done right. I have had many friends tell me I should go here or go there but the only place I will go is Hopkins Dodge. More
by llumpire
Employees Worked With
Mike
April 26, 2013
I purchased my last vehicle at Walser Chrysler Jeep Dodge and have been taking it there for service ever since - and those free oil changes for life of the vehicle are a nice perk. This is a dealership that and have been taking it there for service ever since - and those free oil changes for life of the vehicle are a nice perk. This is a dealership that has continually improved the customer experience with each passing year. The service managers are professional, courteous, and informative. The waiting room seems to be in a continuous state of improvement to make it more customer-friendly. The service advisers conduct personal one-on-one reviews with customers every step of the way as their vehicle is being worked on, and the vehicle is returned to the customer washed on the outside, clean on the inside. I've never had to return my vehicle for re-work. This type of service isn't cheap, but I will pay for value steeped in trust that the right things will be done to ensure the safety and performance of my vehicle. In my case, my vehicle is a 2004 Jeep Liberty with well over 100,000 miles on it. It's a high-quality vehicle, anyhow, but the service I receive at Walser Chrysler Jeep Dodge ensures that it stays that way. My wife and I agree that we are going to hate giving up this vehicle when the time comes because it's been so reliable and functional, particularly in light of our Minnesota winters. We also agree on where we will buy our next new vehicle - Walser Chrysler Jeep Dodge. No question. More
by JohnFoley
Employees Worked With
Jim
March 21, 2013
I have purchased my last 3 cars from Walser in Hopkins. The service department is outstanding. They greet me by name and always provide detailed information regarding the service to my vehicle. I wouldn' The service department is outstanding. They greet me by name and always provide detailed information regarding the service to my vehicle. I wouldn't go anywhere else!!!! More
by ColetteH
Employees Worked With
Jim Sochko
August 26, 2011
I purchased my truck from a different dealer and when stranded one day my dealer informed me they couldn't look at the truck until the next week. I called Walser and they took it in right away, explaine stranded one day my dealer informed me they couldn't look at the truck until the next week. I called Walser and they took it in right away, explained my extended warranty, set me up in a rental car (free!) and took care of my truck the next morning. Even changed the oil! Great experience so I now know where I will be buying my next vehicle! More
by gkinseyjr
Employees Worked With
Nick
