Walser Chrysler Jeep Dodge RAM

Easy to call setup appt. Online would be nicer. In an out in reasonable time Online would be nicer. In an out in reasonable time More

Smooth, educational, trustworthy, and easy going My experience at the dealership was smooth, educational, trustworthy, and easy going experience at the dealership was smooth, educational, trustworthy, and easy going More

Unfortunately I have an ignition interlock in my car. I've dealt with repair shops before while having it and didn't have the annoyed reaction the representative had when I dropped off my car. Further mo I've dealt with repair shops before while having it and didn't have the annoyed reaction the representative had when I dropped off my car. Further more they left it running longer than 20 min causing me to miss a test while not there giving me a violation. Fortunately I was proactive and had let the company I use for interlock know that I was dropping off for check up/diagnostics. Lastly, I brought it in for a check up with fluids and all around check up to make sure the car is in the heat condition it could be. They said everything was fine. Which I had in turn found peculiar because I went in knowing I was due for an oil change and assumed they would have brought it up when I brought it in but didn't. Similar to the fact that my wipers are needed to be replaced and again that was not mentioned. I just can't help but feel as a woman nothing was done but buttons being pushed on a computer and me being charged. Thankfully. I have warranty on my car and I have the dealership paperwork (like I usually keep any repair paperwork) stating what they 'did' should anything go wrong. I think they could sense I was getting frustrated at drop off because when I came in to pick up the person I initially worked with did the most to provide exceptional customer service. I just wasn't impressed. I'll continue to go to my mom and pop shop I've been going to for years with my previous vehicle. Thanks. More

The experience was great. The guys helped me without an appointment. Great service I was in and out in no time. The guys helped me without an appointment. Great service I was in and out in no time. More

Great people to work with. Did everything they promised Very good vehicle at a good value Did everything they promised Very good vehicle at a good value More

The whole experience was good from communication to the work. It was warranty work, but it was still done well. work. It was warranty work, but it was still done well. More

Fine. They took way too long to get work done and weren't transparent about how long they would have my car. They took way too long to get work done and weren't transparent about how long they would have my car. More

I primarily interacted with John. He was very professional and very pleasant to work with. I don't know if he did any if the work on my car, or just interacts with the customer, but m He was very professional and very pleasant to work with. I don't know if he did any if the work on my car, or just interacts with the customer, but my interactions with him were great. He took the time to explain to me how the process would work. He gave me his card so I could reach him if I needed to check on the progress of the work on my car. But the problem I brought my Jeep in for (a warning light with the message that my 4-wheel drive was not working/ needed servicing) was not fixed (although I paid an amount for the fix that didn't fix the problem.) So I am left with the dilemma of what to do. I'm not crazy about having to spend more money on something that may or may not get fixed. And I'm very frustrated that a dealer wouldn't be able to fix it! I'm open to suggestions! More

Charged for extended warranty and failed to fix engine issue Not being willing to help with complex issue issue Not being willing to help with complex issue More

He took care of insurance and a rental car And gave me good information on what was fixed good information on what was fixed More