Walser Chrysler Jeep Dodge RAM

They were very straight forward with me and informed me of all my options. And fast of all my options. And fast More

Worst shop experience. They don’t communicate well, the service manager didn’t even return my call and the general manager has yet to call me days later to discuss the horr They don’t communicate well, the service manager didn’t even return my call and the general manager has yet to call me days later to discuss the horrible experience here. Would not recommend this shop to anyone. More

The buying experience was outstanding a few years ago. My mechanic and rep gave awesome service back in Jan 2024. However, this last visit has me searching for a new location or dealership. Was the worst My mechanic and rep gave awesome service back in Jan 2024. However, this last visit has me searching for a new location or dealership. Was the worst I've ever experienced and had inconsistent communication. I scheduled a service for my Jeep weeks in advance. I dropped it off on time and expected an update by late afternoon. I had to call them and was told the tech wouldn't get to my car until the next day. On the second day, there were still no updates until I called again. They had only checked an issue that wasn't the reason I brought in my vehicle. I had simply asked at drop-off if faulty O2 sensors could affect my back latch misfiring. They took it as needing diagnostics on that instead of addressing my engine light, water pump, and O2 sensors. On the third day, I finally heard back and decided to fix two major issues, leaving the back hatch for later since I had been without my car for three days and didn’t want it to extend into the weekend. On the fourth day, I was told my car was ready. When I picked it up, I was charged more than the quote. I just wanted my car back so badly that I paid and left. However, I noticed a large part hanging over my seats and wires exposed. I returned inside, and they fixed it quickly. The look on everyone's faces told me everything I needed to know—someone was not doing a very good job! This was the worst experience. I won't even get into the details of asking for a loaner (I understand there were none available). However, customers shouldn't have to chase updates. Providing updates would have allowed me to make other arrangements or reschedule. I definitely wanted to speak to a manager, but wasnt in a good head space at that time. More

Complete disregard for customer satisfaction. Did not listen to what I said. Did not fix my issues. Did not listen to what I said. Did not fix my issues. More

Always accommodating and friendly. Have owned nine Jeeps in my lifetime, four were purchased from Walser. I have never found a reason not to purchase from Walser in the future and to a Have owned nine Jeeps in my lifetime, four were purchased from Walser. I have never found a reason not to purchase from Walser in the future and to always use Walser for service. More

Good service. Friendly and professional. A little pricey though. Will be back of course. See you soon. Friendly and professional. A little pricey though. Will be back of course. See you soon. More

Man! That place was great- super knowledgeable, efficient and great to work with. Paul was awesome That place was great- super knowledgeable, efficient and great to work with. Paul was awesome More

Paint on Jeep hinges not completely done. Corroded hinge still on rear passenger door. Replaced 7 of 8. Corroded hinge still on rear passenger door. Replaced 7 of 8. More

Everything excellent - speedy - only gripe was the didn’t vacuum my car but were very cordial and soeefy vacuum my car but were very cordial and soeefy More

Condescending service rep, can’t be bothered attitude and overpriced diagnostic fees. Had a better experience with the Sales rep trying to buy my vehicle after dropping off for service. Never coming back he overpriced diagnostic fees. Had a better experience with the Sales rep trying to buy my vehicle after dropping off for service. Never coming back here again, lost my business and would not recommend to anyone. More