Walser Chrysler Jeep Dodge RAM

Walser Hopkins is always great with their service. I have been there several times and will keep going back I have been there several times and will keep going back More

This review is less about the dealership, more about the extended warranty. My vehicle was getting a warranty repair done which took over a month - this was in part due to an ordering difficulty. It sounds extended warranty. My vehicle was getting a warranty repair done which took over a month - this was in part due to an ordering difficulty. It sounds like there were no options to having a car during this time outside of me renting one myself. My final rental fee was more than double the warrantied part of $800-900. As a Walser customer having purchased 3 vehicles from them, it’s sad that I am caught holding the bag on something out of my control, and purchased extra warranty for. More

We ha numerous issues with purchasing a car from this Walser dealership. They did not have the car ready when we had scheduled pickup. It was not detailed - interior or exterior, it did not have its plat Walser dealership. They did not have the car ready when we had scheduled pickup. It was not detailed - interior or exterior, it did not have its plates on, nor did they have a front plate mount in stock so we had to wait 4 hours for them to get one from another dealership. They also gave us the car with an almost empty gas tank which I felt was not the customer service you would expect. We spent weeks communicating back and forth with a rep via text trying to get our car back in for them to fix issues that were not dealt with and the time and energy into that was exhausting because they never followed through and I was constantly having to reach back out. I finally spoke with someone in higher management who was able to finally expedite the issues and get us in. We ended up having a rental car for 5 days so they could get done what they should have done. Needless to say I am not impressed and won’t be returning to this dealership in the future. More

Dropped my truck off for a routine oil change, tire rotation, and a software update for recall. I had a 9am appointment and estimated time was 2 hours. Didn’t receive an update until 3:45p and was told rotation, and a software update for recall. I had a 9am appointment and estimated time was 2 hours. Didn’t receive an update until 3:45p and was told it would be ready in 2 hours. Showed up at the dealership to pick up my vehicle after 6pm. My vehicle wasn’t done yet and the technician apparently left for the day so it wouldn’t be complete until the following day. I never received any communication around it taking longer than expected. I wasn’t offered a loaner vehicle or any remediation to make the situation better. I asked for the manager to call me the next day, never did. I’ve never had such poor customer experience and lack of communication. This was supposed to be a 2 hour appointment that turned into over 24 hours. More

I had a scheduled oil change that took almost two hours and It was very slow. and It was very slow. More

They under promised and over delivered both on time of service and estimated cost. Faster than expected a less expensive than estimated. service and estimated cost. Faster than expected a less expensive than estimated. More

My main goal this visit was to prepare my truck for a 1600 mile drive with a trailer in hot weather. We made it without a single issue! Thank you! 1600 mile drive with a trailer in hot weather. We made it without a single issue! Thank you! More

On time, kept me advised. Jeep was clean when returned. All was completed and the Jeep performed well Jeep was clean when returned. All was completed and the Jeep performed well More

I’ve been working with Walser for 20 years now and always have excellent service when dealing with Jim Sochko. He is very friendly and super knowledgeable and I feel he deals fairly with all his customers. have excellent service when dealing with Jim Sochko. He is very friendly and super knowledgeable and I feel he deals fairly with all his customers. He has helped keep all three of my Jeeps running with minimal down time. More

Their service was fantastic - got me in and out super fast and explained things in a way that made sense. They were super friendly as well! fast and explained things in a way that made sense. They were super friendly as well! More