Walser Chrysler Jeep Dodge RAM

larry baer they have the greatest people in the twin cities .I have had my car from dec 07 ..and the work done on it has always done right and on time ..never go they have the greatest people in the twin cities .I have had my car from dec 07 ..and the work done on it has always done right and on time ..never go anywhere else ..theyre the best .and they care for the customer ..you are #1 when they help you More

Beyond Impressed! It has been a few weeks since we have purchased our Jeep Grand Cherokee (which we absolutely adore). We had a such a great experience and could not ha It has been a few weeks since we have purchased our Jeep Grand Cherokee (which we absolutely adore). We had a such a great experience and could not have asked for anything more when purchasing our first vehicle. We were able to work with Bryant and Michelle who were friendly, professional, knowledgeable and relatable. They went beyond the call of duty for us to ensure we had a great experience and made sure we received everything we wanted, for the best price. We had visited many dealers before coming to Walser, and the experiences we had are incomparable to what Walser provided. They are true to their word and the entire staff abide by Walser’s mission which was refreshing when purchasing a car for the first time. We were beyond excited to purchase our vehicle from Walser, Bryant and Michelle. I highly recommend Walser to anyone purchasing a new car, we could not have asked for a better experience and we will continue working with them for life. Thank you so much Bryant and Michelle! More

After a snafu with a repair diagnosis, I contacted both the Dealership General Manager, Jason Masters, and the dealership Service Manager, Bill Johnson. We sat down, hammered through what the problem had the Dealership General Manager, Jason Masters, and the dealership Service Manager, Bill Johnson. We sat down, hammered through what the problem had been, and within 15 minutes Jason and Bill had a plan for taking care of me and my Jeep. The result was a complete reassessment of my car, and a re-diagnosis. Joe Teppe, a skilled technician and Bill worked together and discovered that the problem was much more simple AND inexpensive than was previously determined. They charged me what I believe was a fair price, and since then they have REALLY stepped up their game. Although the process to discover that the repair would be cheaper was agnonizing, I discovered again the importance of advocating for customer service when a problem arises. Jason and Bill responded beautifully, they took good care of me while Joe took good care of my car. Recently I returned to have a simple oil change. Nicholas Skogman, the service adviser who took in my car, understood immediately when I said, "Only Joe works on this car," When it was time to show me a few things that might need service, Joe came to get me from the waiting room, took me into the shop and explained what he was seeing while at the same time showing me the part and teaching me what it did and why it was important to do the repair. I couldn't leave the vehicle at that time, so Joe and Nicholas provided me with an estimate for cost and time so that I'd know how much of my day and my wallet to prepare for when I scheduled the repairs. I first did business with this dealership over 20 years ago when I bought my first minivan. I continue to use them because I love my car (JEEP - Just Empty Every Pocket), and I also want to give my business to a company in my community (Hopkins). Even though we had some difficulty getting to this point, in a "moment of truth," Jason, Tom and Joe provided me with the customer service experience that I asked for. Cars are expensive. Fixing cars is expensive if you don't have a lift and a complete set of tools and mechanic's training at home. Spending money on repairs feels hard, and it is. But keeping a vehicle in good working order protects your expenditure. I don't wrench, but I am smart enough to understand why my car needs the repairs it needs if the people who diagnose the problems show me what is wrong, why it needs to be repaired and treat me with respect and courtesy. If you aren't getting what you want at this dealership, don't write a bad review. Go higher on the ladder --- talk to the General Manager. Don't yell, tell. Explain what you are hearing, what you've experienced, and ask them to consider your expectations. I think you'll find that they want to hear this, they are improving the customer service experience for the customers because ultimately : If your customer isn't happy, they will never spend another dime at your business. Thanks Jason, Bill, Joe and Nick. More

They seem to go the extra mile for you, if my car needs to be washed it will be done without having to ask. They give assistance in deciding the best way to pay for the work done whether it be a coupon or to be washed it will be done without having to ask. They give assistance in deciding the best way to pay for the work done whether it be a coupon or a special or a program that saves you money. Walser Dodge is the only place I will bring my Magnum, knowing the work will be done right the first time, every time. Everyone there is polite, friendly and professional with two things in mind, making sure I am happy and the job is done right. I have had many friends tell me I should go here or go there but the only place I will go is Hopkins Dodge. More

I had a very bad experience with the sales, purchase, and the manager. We had problems from day one with the purchase, issues with tires, lights turning off while driving, and issue with the service team/man the manager. We had problems from day one with the purchase, issues with tires, lights turning off while driving, and issue with the service team/management. I would never recommend walser to anyone. The sales manager Kelly talked us into buying the car we didn't need it just wanted a family car. Walser cant get their paperwork right still gojng back and forth on the title. We should of never of purchased from this dealer More