Walser Chrysler Jeep Dodge RAM

Dealer backed out of a signed contract, due to their error My wife and I have purchased 4 vehicles in the past 4 years from walser. 2 new jeeps a new ram and a used van for my mother. The lease on my ram was a My wife and I have purchased 4 vehicles in the past 4 years from walser. 2 new jeeps a new ram and a used van for my mother. The lease on my ram was about done went on like normal, they helped me and we signed a new contract for a 2019 ram financing was done was to get a call 2 days later to let me know when to come pick up my new truck. Instead I get a call telling me they want 1600.00 down instead of the 200 in the contract, I was disgusted and they told me that .y financing had been un-approved...funny that does not happen, thought about it review the paperwork called them and told them I was going to shop around.. they did not seem to care if I went somewhere else...so I went to waconia ram, they looked over they paperwork and found walser error and explained that someone had quoted too low of price and they were just trying to play a game to get out of it. This worked out for the best, waconia got me 8500 in discounts and rebates in stead of the 4000 that walser was getting me. I would not recommend walser ,, I would recommend waconia ram it will save you money or get you more truck for the same price as a lesser truck from walser More

”Take-Two” I recently had my 2013 Dodge Dart in for service. I knew I had a bad blower motor. The code also read blower motor well.....they only changed the resi I recently had my 2013 Dodge Dart in for service. I knew I had a bad blower motor. The code also read blower motor well.....they only changed the resistor so two days later I was back for a blower motor. That was disappointing but I have heat now. I guess second times a charm. Jordan checked me in and he was awesome even the second time when I was crabby. But my big kudo is to Jayc. She is wonderful. She was always in contact with me via text or calls. Give her a raise (Jordan too). Hopefully I won’t be back soon but that is and will be my dealership!!!! Thanks. Amy More

Stumped! Craziest thing happened to me today, I drove over to buy a 2010 Corvette and the Sales Manager was paged to help me, everyone else was busy with custo Craziest thing happened to me today, I drove over to buy a 2010 Corvette and the Sales Manager was paged to help me, everyone else was busy with customers. I told him I would like to look at the Black Corvette, he went and got the keys for the car and this is the crazy part....The battery was dead from sitting so he tells me that they will bring it in when it warms up(This is December in MN so I guess I have to wait until April) to charge the battery, I told him I drove a long ways to see this car but it seemed to me like he had zero interest in moving this car off the lot, he never got my name or phone # to see If I wanted to come back when the car was running. We had a brief and I mean brief discussion on a trade and all he could say it that we are a one price dealer and the price is not negotiable. I drove away wondering how many cars Walser could sell if the sales manager knew how to sell a car. I assume they made him a manager because of his sales background, ability to train and customer service but today must have been a bad day for the poor sap. More

Service Terrible service and no communication. They don't care about the customer only about charging you for work they don't stand behind. I agree with w Terrible service and no communication. They don't care about the customer only about charging you for work they don't stand behind. I agree with worst dealer in the midwest and to stay away from this dealership! More

Worst dealer in the midwest. I have repeatedly asked for help on service issues and he has done nothing. I STRONGLY recommend staying away from this dealership. I have purchased I have repeatedly asked for help on service issues and he has done nothing. I STRONGLY recommend staying away from this dealership. I have purchased many cars across the metro and this is by far the worst dealer I've ever been to. $90,000 Jeep has sat in there for over 100 days in past 12 months. Don't go here. More

Horrible Customer Service and buying experience I purchased a Range Rover Sport from this dealer. Unfortunately the sales advisor was unfamiliar with this type of SUV and the options that were avai I purchased a Range Rover Sport from this dealer. Unfortunately the sales advisor was unfamiliar with this type of SUV and the options that were available on it, so I had to call the Range Rover dealership to find out what options were included on the SUV. I cannot believe the entire buying process took 5-hours to complete, which is way too long to wait. Never being offered a beverage or a snack the entire time! During review of the paperwork my husband noticed she charged us twice for licensing and pointed that out to the sales advisor she started to argue with him only to find out it was her mistake. During the test drive the back door handle was sticking and the bottom molding clip was broken I pointed that out to her. I did end up bringing my vehicle into service to see if their service department could repair it but they were unable to fix. I reached out to let her know it was not repaired and she responded that I was lying and to take it to the Range rover dealer to get both issues fixed. I also requested the Repair order several times so I would know what was completed or repaired on the vehicle. I finally received it after sending several emails and text messages over a 2-week period. I do love the car but I felt like the entire process was so unprofessional and a less than first class buying experience. If I treated and followed up with my customers the way this organization does I would be unemployed! More

Slow service and rude staff 2014 Dodge Challenger had engine water damage. Car was towed to Walser in Hopkins. Requested new engine instead of the used one covered by insurance 2014 Dodge Challenger had engine water damage. Car was towed to Walser in Hopkins. Requested new engine instead of the used one covered by insurance and owner would pay out of pocket. Walser was supposed to order on 10/1. On 10/13, owner requested tracking. Walser said they received the engine 10/15. At that point, a car that's been waiting for service for three weeks gets put at the end of the queue. No updates from dealership service. They're busy...could be two to three weeks yet!! If you can afford to be without your vehicle for six ro eight weeks, have Walser work on your vehicle! Rude service manager (Eric) and GM mimics what he said! I have had all service for.this vehicle done at Walser. No customer service..lost me as a customer! More

terrible customer service I just purchased a used vehicle from Hopkins Walser and have been made to feel like I am inconveniencing them to give them my money. I had contacted I just purchased a used vehicle from Hopkins Walser and have been made to feel like I am inconveniencing them to give them my money. I had contacted a sales person by phone regarding an online add. I asked if they work on commission and was informed that they are commission based and that he would appreciate me looking him up when I came in, so I stated that I would text him prior to coming in and make sure to look him up when I got there. I sent the salesman a text in the morning the day he said he was going to be in with the time frame that I would be there. I never received a response from him but still went in as I was interested in the vehicle not the sales man. I figured I would still give him the opportunity to show me the vehicle when I got there if he was interested. Upon arriving at Walser I looked him up and they said to have a seat that he would be with me shortly. I waited 15 minutes and decided that it was time for a different sales person, they said they were sorry and that they would get someone out. After taking the vehicle for a test drive I had a couple of concerns and the service department stated that they would have a mechanic take it and check it out . After going out on a test drive with the mechanic to take note of my concerns, the mechanic reassured me that if I was to purchase the vehicle they had a great service department and would take care of all of the problems noted. Feeling reassured from talking to the mechanic and the service rep, I then purchased the vehicle and opted to leave it there to have it fixed ASAP. I have left a number of messages with the 2 different salesmen I worked with to find out what is happening with the vehicle, I stated I would just like to know the status so I can plane accordingly. its been a total of 3 work days and still no answers, no responses. I would highly recommend not buying a new or used vehicle from Walser, there customer service is terrible. As a customer you are an inconvenience to them, They just want your money. I have purchased many new and used vehicles and have never had this kind of treatment. I think the Walser mechanic can do a better job of selling a car than the sales department. More

Positive experience! Worked with Karl to buy a used car and had an excellent experience. Would recommend him and Walser to others. Great service, painless process, friend Worked with Karl to buy a used car and had an excellent experience. Would recommend him and Walser to others. Great service, painless process, friendly people. More