Walser Chrysler Jeep Dodge RAM

Beautiful selection of vehicles, smart staff, and a welcoming environment. Nadia has been nothing but great! She took the time listen to my needs and was on point. Also, her easy going, no pressure app welcoming environment. Nadia has been nothing but great! She took the time listen to my needs and was on point. Also, her easy going, no pressure approach to the sale was a pleasant surprise. When I showed up for the test drive, she made sure to take the extra time to make sure it was a perfect fit for me. Nadia has earned lifetime customers with me and my family. Thank you for everything. More

Zach was amazing! He helped us find our vehicle, was knowledgeable, professional and patient explaining every detail. I highly recommend asking for him! Best Salesman! knowledgeable, professional and patient explaining every detail. I highly recommend asking for him! Best Salesman! More

My experience at Walser was a very good one. Zach walked me through the entire process and was very professional and extremely knowledgeable. I would highly recommend me through the entire process and was very professional and extremely knowledgeable. I would highly recommend More

Great Jeep great salesman and great dealership. Walser Jeep Hopkins has exactly the car I was looking for and they made the buying process easy. No need for a manager the salesman handled everything. I d Jeep Hopkins has exactly the car I was looking for and they made the buying process easy. No need for a manager the salesman handled everything. I definitely recommend them and would use them again. More

Alex S. provided excellent customer service when I purchased my 2019 Jeep Cherokee. My favorite feature is the heated steering wheel. The Jeep is a blessing to drive in the winter. purchased my 2019 Jeep Cherokee. My favorite feature is the heated steering wheel. The Jeep is a blessing to drive in the winter. More

Every encounter I have had with Alex has been above and beyond exceptional. I have been so impressed with the level of service she offers her customers. She has answered every question and concern nothing beyond exceptional. I have been so impressed with the level of service she offers her customers. She has answered every question and concern nothing short of being extremely professional and responsive. I left my experience with no worries what’s so ever. It was a pleasure to work with her for my first time buying experience and I wouldn’t want anyone else to help me with my future cars! More

Great sales people Elishia was a great sales person she found me what I was looking for and was able to answer my questions and the ones that she couldn’t she found out Elishia was a great sales person she found me what I was looking for and was able to answer my questions and the ones that she couldn’t she found out right away More

Nadia was amazing. She understood my needs and made a usually painful process much easier. I will definitely be back when we purchase my daughters Jeep usually painful process much easier. I will definitely be back when we purchase my daughters Jeep More

I worked with Nadia to buy a used car. I came in a couple of times across a few months to test drive some cars. I never felt pressured or rushed. When I was finally buying, the process took less than an hour of times across a few months to test drive some cars. I never felt pressured or rushed. When I was finally buying, the process took less than an hour and everything was explained clearly to me. Nadia followed up afterward to make sure I was happy with the car. More

I purchased a Jeep Grand Cherokee (High Altitude) just I purchased a Jeep Grand Cherokee (High Altitude) just over two months ago from the Coon Rapids dealership which is a bit of a drive from my home. A I purchased a Jeep Grand Cherokee (High Altitude) just over two months ago from the Coon Rapids dealership which is a bit of a drive from my home. After having had the steering wheel replaced due to poor stitching around the wheel at the Coon Rapids dealership, I noticed that the heating component on the wheel was seemingly not working. I decided that rather than driving 30 miles one way to Coon Rapids, I'd simply take it to Hopkins which is about a mile from my home. I have never made such an unwise decision. I brought my Jeep in for service to have the heating element diagnosed and replaced. After having my vehicle for 30 hours, I checked in. I was told that they had just moments ago gotten a tech into the vehicle to assess the problem. I inquired why it took 30 hours to simply turn the vehicle on and then subsequently turn on the heated steering wheel to test it. I was told that they needed a skilled tech to test it. Let's be honest, a 5-year old with functional nerve endings could have tested it. Well, 3 days later, I got my Jeep back. The heating component still didn't seem to get above an ambient breath of warmth, however, this being the 3rd wheel on my BRAND NEW JEEP, I am tired of fighting that battle. However, now the buttons on the wheel were sticking and cycling through the in-dash menu. I requested to speak with a manager and was put in front of the COO of Walser. He assisted me. Today (11/13/19), I brought my Jeep back to have the wheel replaced, once again. The buttons work, the heat is no different and when I received the invoice for the repair, the service tech commented in the cause for repair: "Because I was told to." If my previous experience with this dealership hadn't been so foul, I would have just laughed this off. Unfortunately, this is the climate of their customer service. I took an image of the invoice and sent it to the COO who had been helping me and he responded and said 'Thanks for sharing.' If there were an option to add attachments, I'd post it here for everyone to see. I'm frankly not certain I really expected anything to result from my sharing, but it just seals my estimation that I would have been better off taking my Jeep to a veterinarian for diagnostics and repair than I was coming to Hopkins Walser. STAY AWAY FROM THIS PLACE!!!!! Go to Coon Rapids Jeep, they truly treated me like a king and I will go back there from now on, regardless of the distance. More