Walser Chrysler Jeep Dodge RAM

After a snafu with a repair diagnosis, I contacted both the Dealership General Manager, Jason Masters, and the dealership Service Manager, Bill Johnson. We sat down, hammered through what the problem had the Dealership General Manager, Jason Masters, and the dealership Service Manager, Bill Johnson. We sat down, hammered through what the problem had been, and within 15 minutes Jason and Bill had a plan for taking care of me and my Jeep. The result was a complete reassessment of my car, and a re-diagnosis. Joe Teppe, a skilled technician and Bill worked together and discovered that the problem was much more simple AND inexpensive than was previously determined. They charged me what I believe was a fair price, and since then they have REALLY stepped up their game. Although the process to discover that the repair would be cheaper was agnonizing, I discovered again the importance of advocating for customer service when a problem arises. Jason and Bill responded beautifully, they took good care of me while Joe took good care of my car. Recently I returned to have a simple oil change. Nicholas Skogman, the service adviser who took in my car, understood immediately when I said, "Only Joe works on this car," When it was time to show me a few things that might need service, Joe came to get me from the waiting room, took me into the shop and explained what he was seeing while at the same time showing me the part and teaching me what it did and why it was important to do the repair. I couldn't leave the vehicle at that time, so Joe and Nicholas provided me with an estimate for cost and time so that I'd know how much of my day and my wallet to prepare for when I scheduled the repairs. I first did business with this dealership over 20 years ago when I bought my first minivan. I continue to use them because I love my car (JEEP - Just Empty Every Pocket), and I also want to give my business to a company in my community (Hopkins). Even though we had some difficulty getting to this point, in a "moment of truth," Jason, Tom and Joe provided me with the customer service experience that I asked for. Cars are expensive. Fixing cars is expensive if you don't have a lift and a complete set of tools and mechanic's training at home. Spending money on repairs feels hard, and it is. But keeping a vehicle in good working order protects your expenditure. I don't wrench, but I am smart enough to understand why my car needs the repairs it needs if the people who diagnose the problems show me what is wrong, why it needs to be repaired and treat me with respect and courtesy. If you aren't getting what you want at this dealership, don't write a bad review. Go higher on the ladder --- talk to the General Manager. Don't yell, tell. Explain what you are hearing, what you've experienced, and ask them to consider your expectations. I think you'll find that they want to hear this, they are improving the customer service experience for the customers because ultimately : If your customer isn't happy, they will never spend another dime at your business. Thanks Jason, Bill, Joe and Nick. More

They seem to go the extra mile for you, if my car needs to be washed it will be done without having to ask. They give assistance in deciding the best way to pay for the work done whether it be a coupon or to be washed it will be done without having to ask. They give assistance in deciding the best way to pay for the work done whether it be a coupon or a special or a program that saves you money. Walser Dodge is the only place I will bring my Magnum, knowing the work will be done right the first time, every time. Everyone there is polite, friendly and professional with two things in mind, making sure I am happy and the job is done right. I have had many friends tell me I should go here or go there but the only place I will go is Hopkins Dodge. More

I had a very bad experience with the sales, purchase, and the manager. We had problems from day one with the purchase, issues with tires, lights turning off while driving, and issue with the service team/man the manager. We had problems from day one with the purchase, issues with tires, lights turning off while driving, and issue with the service team/management. I would never recommend walser to anyone. The sales manager Kelly talked us into buying the car we didn't need it just wanted a family car. Walser cant get their paperwork right still gojng back and forth on the title. We should of never of purchased from this dealer More

I had an excellent experience purchasing my jeep. Justin and Jeff were super nice and fun to work with. They were both really professional, but friendly as well. I did not feel pressured at all, which I thi and Jeff were super nice and fun to work with. They were both really professional, but friendly as well. I did not feel pressured at all, which I think is rare. Sure, they wanted to sell me the car, but they also wanted to be sure that it was the right car and the right deal for me. More

submitted my sons credit app to the sale rep saturday at 1 pm via the inter net took till mondat bout 3 pm to here any thing was told every thing was good come down "get car" drove 47 miles 1 way was told 1 pm via the inter net took till mondat bout 3 pm to here any thing was told every thing was good come down "get car" drove 47 miles 1 way was told , they needed prof other car was sold , pay stubb, .that was why i wanted to get my sons app in eary to make sure i new what he needed. well back wednes day with all info , sales finace manager bob made it right by filling gas tank and making sure car was very clean and detailed so all work out thanks . 2006 dodge charger r\t hemi very clean nice car More

It started out rocky, when on the chat online. I asked for a copy of the invoice. What I recieved was an itemized copy of the sticker, which plainly stated "not an invoice on the bottom". (took almost 2 d for a copy of the invoice. What I recieved was an itemized copy of the sticker, which plainly stated "not an invoice on the bottom". (took almost 2 days to recieve) Drove there to give em another chance and look at their large inventory. I wanted to get my trade in appraised before anything. This took 1.5 hrs! Took a test drive. Came back in to find slightly lowball price on my trade in. Then the circle jerk of people sitting down and talking about nothing ...Pushy, pushy our financing is better. I decide to check my credit union to see if I could get a better rate, just to get out! (5 hours now) Came back next day w/ approved financing from credit union. Still not happy about trade in price. Asked to neg this and got a straight out, nope. Then how about we work on sale price. Then the run around started again, mgr getting pissy w/ me, just sign, sign, sign, then write us a personal check and get check from credit unoin to reinburse yourself...I left. Never to come back. Whew, just glad I didn't sign. I just saved $2K total at another dealer! If you can afford to lose 1-2 G's, stop in and tell them u want it and you will get it at their price, nor yours, period- Take it or leave it! More

Kelly (Mgr) is a condescending "B". She did everything she could NOT to sell a car. Willing to lose deal over a 2nd key. Worst Sales Person Ever!!!! If we didn't love Katie (a good sales person everything she could NOT to sell a car. Willing to lose deal over a 2nd key. Worst Sales Person Ever!!!! If we didn't love Katie (a good sales person) we would have walked. Walter should fire this moron! . More

I purchased my last vehicle at Walser Chrysler Jeep Dodge and have been taking it there for service ever since - and those free oil changes for life of the vehicle are a nice perk. This is a dealership that and have been taking it there for service ever since - and those free oil changes for life of the vehicle are a nice perk. This is a dealership that has continually improved the customer experience with each passing year. The service managers are professional, courteous, and informative. The waiting room seems to be in a continuous state of improvement to make it more customer-friendly. The service advisers conduct personal one-on-one reviews with customers every step of the way as their vehicle is being worked on, and the vehicle is returned to the customer washed on the outside, clean on the inside. I've never had to return my vehicle for re-work. This type of service isn't cheap, but I will pay for value steeped in trust that the right things will be done to ensure the safety and performance of my vehicle. In my case, my vehicle is a 2004 Jeep Liberty with well over 100,000 miles on it. It's a high-quality vehicle, anyhow, but the service I receive at Walser Chrysler Jeep Dodge ensures that it stays that way. My wife and I agree that we are going to hate giving up this vehicle when the time comes because it's been so reliable and functional, particularly in light of our Minnesota winters. We also agree on where we will buy our next new vehicle - Walser Chrysler Jeep Dodge. No question. More

I have purchased my last 3 cars from Walser in Hopkins. The service department is outstanding. They greet me by name and always provide detailed information regarding the service to my vehicle. I wouldn' The service department is outstanding. They greet me by name and always provide detailed information regarding the service to my vehicle. I wouldn't go anywhere else!!!! More

We found the car of my dreams on Craigslist - drove over to the Walser dealership to take a look. Met Tony Leovan and the transaction went extremely well. Why? Well we had a ton of questions about the vehic to the Walser dealership to take a look. Met Tony Leovan and the transaction went extremely well. Why? Well we had a ton of questions about the vehicle. He answered them all. Buying a car is a big expense. Tony made us feel at home at the dealership. No hard sell, let me get my manager run around. He took care of our transaction from beginning to end! To be honest we had a list of 5 similar cars to look at that day. After taking a test drive, on which Tony suggested a trip that covered every type of road condition, and after getting more information on the vehicle we cancelled our plas for the rest of the day and purchased our first selection. I am so happy with this car and Tony left me with a positive feeling about car dealerships! No more fear. Next car I am just going back to Tony. Many thanks Walser! More