Walser Burnsville Mazda - Service Center

Fast and Friendly I went in for an over due oil change. Tire rotation and oil change took MAYBE a half and hour. Service Advisor 5735 not only was knowledgeable but inc I went in for an over due oil change. Tire rotation and oil change took MAYBE a half and hour. Service Advisor 5735 not only was knowledgeable but incredibly helpful. He showed me how to access the metal key from my fob along with escorted me to my car and set up maintenance prompts on my car after I expressed concerns about tracking and being late. He has helped me both times I have been in with my vehicle. He is an absolute asset to Mazda. He exemplifies the true meaning of customer service! There was also a young man who was moving vehicles back and forth. He was extremely friendly and even took a moment to talk without the feeling like he was obligated (which is rare to find these days). More

Extremely friendly and efficient Very timely which is important for us. Tells it how it is. Don’t over charge. Very personable. Called me by name as I stepped out of the car. Very timely which is important for us. Tells it how it is. Don’t over charge. Very personable. Called me by name as I stepped out of the car. More

Excellent experience Another chain service shop told me I needed new brakes and tires were worn ( new with about 20,000 miles. Walser said not yet, did not pressure or tr Another chain service shop told me I needed new brakes and tires were worn ( new with about 20,000 miles. Walser said not yet, did not pressure or try to upsell. Turnaround on filters and 2 recalls was a few hours. Excellent service from Josh. More

A Happy Customer!! I have been having issues with “squeaky brakes..” It’s been in once before and the squeak continued... I finally stopped making excuses for the squeak I have been having issues with “squeaky brakes..” It’s been in once before and the squeak continued... I finally stopped making excuses for the squeak and scheduled an appt- of course, it had to be raining so they could not hear my noise complaint. They kept the vehicle overnight, test drove it a few times, still no squeaking for them but instead of telling me to turn up my music or the noise was in my head, they went above and beyond with surfacing the brakes and rotors, putting something else on it and voila!!! My squeaky brakes NO longer squeak!! Thank You Walser Mazda!! More

Great Service Department The service center is clean, the service writers are friendly, and the waiting area is comfortable. I've always felt fairly treated. It's a great plac The service center is clean, the service writers are friendly, and the waiting area is comfortable. I've always felt fairly treated. It's a great place. More

Excellent Customer Service I always receive excellent customer service at Walser Mazda in Burnsville. Nick was especially helpful. It's great that they offer a shuttle service o I always receive excellent customer service at Walser Mazda in Burnsville. Nick was especially helpful. It's great that they offer a shuttle service or if your car is going to be there for more than 90 minutes they offer you a loaner car. I have used shuttle service many times and I really appreciate it. I would definitely recommend this service center two friends and family. More

Mazda 6 Servicing Always a smooth and seamless experience at Walser Mazda. The team there strives to please the customer and provide them with top-shelf service. I love Always a smooth and seamless experience at Walser Mazda. The team there strives to please the customer and provide them with top-shelf service. I love leasing my Mazda 6 through this specific dealership because the team there does such a wonderful job. More

Oil change and maintance They have the best customer service. I only buy from them and don't trust anyone else with my vehicles. They know me as soon as I walk in. They have the best customer service. I only buy from them and don't trust anyone else with my vehicles. They know me as soon as I walk in. More

Service revuew Burnsville Mazda is always good; fast, friendly and competent. They explain everything in detail and you know the costs upfront. Nice waiting area a Burnsville Mazda is always good; fast, friendly and competent. They explain everything in detail and you know the costs upfront. Nice waiting area also Thanks More

Great service The people are very friendly. The service was good. I was always treated in a friendly and inviting manner. My service was completed as expected. Ch The people are very friendly. The service was good. I was always treated in a friendly and inviting manner. My service was completed as expected. Chad followed up with me to let me know the status. More