Walser Burnsville Mazda - Service Center

Súper professional and polite customer service. Very informative and patient with questions. I enjoyed being able to try out different vehicles. Very informative and patient with questions. I enjoyed being able to try out different vehicles. More

Absolutely excellent! The service I received was outstanding. My service advisor took time to ask me questions and to go over everything with me; I really appreciated this The service I received was outstanding. My service advisor took time to ask me questions and to go over everything with me; I really appreciated this personalized service and attention. He did an excellent job! More

Always treated with respect and kindness. Staff is professional. Service is completed in a timely manner. Over all excellent service! Staff is professional. Service is completed in a timely manner. Over all excellent service! More

Fast easy and friendly. The part had to be ordered for the next but I got a beautiful loaner to drive till the repair was completed. The part had to be ordered for the next but I got a beautiful loaner to drive till the repair was completed. More

Other than mechanics mic didn't work last time I love the service and videos showing my car during service. service and videos showing my car during service. More

I was able to get my car in right away. They diagnosed the issue, and had the repair done by the next morning. Very timely. Also provided a loaner car until mine was ready. Service was They diagnosed the issue, and had the repair done by the next morning. Very timely. Also provided a loaner car until mine was ready. Service was great! More

Very professionally done all service plus free car wash. I’m happy to be a customer . I’m happy to be a customer . More

The service was good and I was in and out pretty fast. I will always prefer to visit the dealership for my servicing. I will always prefer to visit the dealership for my servicing. More

Appreciate that I didn't get charge for pulling code, deleting it, and explanation was easy to understand. So far service been excellent and honest. That's why I still drive 45min for the service. deleting it, and explanation was easy to understand. So far service been excellent and honest. That's why I still drive 45min for the service. More

I have historically provided a 5 star review to Walzer. This experience was awful. Here is my experience: Initially came in because a one week old battery in my RX8 was dying daily. My service rep was B This experience was awful. Here is my experience: Initially came in because a one week old battery in my RX8 was dying daily. My service rep was Blake. He had a tech investigate and the said that everything looked good. I should consider getting a triple charger for my car. This seemed like a bandaid approach and I did't buy a triple charger. I jumped my car every day for the next few days and brought it back in. This time I said, I wanted a courtesy car and they should keep my RX8 and experience the restarts and find the cause. First minor frustration on the drop off. Blake said I should take the car in the corner and then walked away. When I got to the car it, was much larger than anything I had as a courtesy car before and I would have preferred a smaller car. However, Blake was no where to be found so I raised the garage door and left with the oversized car. I didn't hear anything for a couple of days. I then got a video from the mechanic saying the battery looked good and it would need more investigation and a text from Blake telling me the battery was bad. I texted Blake to tell him that the tech video said the battery was fine. Blake got back to me later to say that they had a communication issue and yes the battery was good. Two more days past and I texted Blake about the status of my car. He said the snow fall that day meant he did't have enough techs in. Next day he said the tech had left before he could talk with him. Finally, on Friday, I see that I have an email from the Tech on Thursday that he had tracked down the drain in my car to a short in the dome light and he had fixed it. Nothing from Blake. It would have been more convenient for me to get the car on Thursday but I didn't see the email until Friday so I drove in during work hours and picked up my car. The charge for the work was reasonable and the tech's description of the problem and the fix was clear. Several issues: I had to come in twice and force their hand to investigate the problem; it took a week to solve it. The communication was awful. And, to top it off, Walser always washes my car. Now they had it for a week and it was unwashed and the oil light came on as I was driving home. On the positive side, they fixed the problem and, so far, it has stayed fixed, the price was right and Blake has a solid interpersonal style when we are engaging. I also understand that tracking down electrical issues can be tricky. The problem was in the horrible communication. My typical experience with Walzer has been exceptional. More