Walser Burnsville Mazda - Service Center

Excellent job I have been using Walser Mazda service department for the last 8 years to take care of both of my cars. They always do an excellent job and their cust I have been using Walser Mazda service department for the last 8 years to take care of both of my cars. They always do an excellent job and their customer service is impeccable! Nick and Josh are the service reps I work with the most - I can not give enough positive feedback on both of their performances. Always courteous, professional, prompt and honest. I know that I will be taken care of whatever service I need. Thank you More

Excellent Good service. My new lease auto is making noise and a brake light came on. I made an appointment and was kept informed on how long I would wait and Good service. My new lease auto is making noise and a brake light came on. I made an appointment and was kept informed on how long I would wait and what was being done. More

Oil change It was a quick experience and that is the way I like it. Please move the chairs so I can watch the TV straight on. My neck hurt when I left. It was a quick experience and that is the way I like it. Please move the chairs so I can watch the TV straight on. My neck hurt when I left. More

Prompt, well organized, professional and courteous. Oil change and tire rotation. Friendly staff. No waiting time and service was completed in a timely manner. They didn’t find anything wrong with my br Oil change and tire rotation. Friendly staff. No waiting time and service was completed in a timely manner. They didn’t find anything wrong with my brakes but the brakes still squeak so can’t give five stars. More

I got an oil change, tire rotation, and software update They were very friendly and helpful and I was able to get an appointment on short notice. They fixed the navigation software issue I was having for n They were very friendly and helpful and I was able to get an appointment on short notice. They fixed the navigation software issue I was having for no cost, which was great! More

45,000 mike check Everything was done in a orderly fashion. I was really impressed with their time estimation as to when my car would be done and also asking if I wante Everything was done in a orderly fashion. I was really impressed with their time estimation as to when my car would be done and also asking if I wanted my car washed. Thank you again for all of your hard work. More

I keep coming back for the service advisors. Overall I've dealt with this service advisor a few times and keep coming back because of him. He knows what he's doing. If there is an issue he takes Overall I've dealt with this service advisor a few times and keep coming back because of him. He knows what he's doing. If there is an issue he takes responsibility and gets it taken care of. I really appreciate his work and hope he sees the survey! One thing that stands out the most is he personally asks if I want a car was or not. I don't like touch car washes and the fact that he asks if I want it washed or not definitely is reassuring that they care about the cars that come in to get serviced. I reccomend this dealership for service 100%. When I had my car in for a recall they went out of their way to get me a rental car even though I was not "old" enough. I was 19 at the time. All in all, a great place to come to get serviced. More

Had an oil change and tire rotation and inspection I am not sure they did the complete inspection. They usually tell me about my windshield wipers but when it started raining on my way home one of the I am not sure they did the complete inspection. They usually tell me about my windshield wipers but when it started raining on my way home one of the wipers was torn. I could have purchased wipers from the dealer but now I have go get some. I also had a coupon to use but was told I could not use it. It said save 15% off on service. The service guy told me that it was only good for recommended items after the oil change. I found it very misleading. I could have used that 15% off of the wiper blades had the inspection been done properly. More

Top notch staff I have bought my car here and have been taking my car here for maintenance since. Everyone I deal with treats me with respect and answers all my quest I have bought my car here and have been taking my car here for maintenance since. Everyone I deal with treats me with respect and answers all my questions. If something is wrong they go the extra mile to make it right. They let me know of any issue they come across but are not pushy to get a part sale on something I may or may not need at the moment. More

Service people know the car. Always serviced promptly, or fi Over the years I've been extremely pleased with the service department. With over 220,000 miles, I've needed a few repairs. Service department has a Over the years I've been extremely pleased with the service department. With over 220,000 miles, I've needed a few repairs. Service department has always made the CORRECT diagnosis, fixed the problem promptly, and at reasonable cost. More