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Walser Burnsville Mazda - Service Center
Burnsville, MN
1,401 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,401 Reviews of Walser Burnsville Mazda - Service Center
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January 29, 2019
Service Center is Great! The service Center is great, they were very pleasant and helpful with my concerns! They called me as soon as the car was ready for pickup and love tha The service Center is great, they were very pleasant and helpful with my concerns! They called me as soon as the car was ready for pickup and love that a courtesy car is available for my use. I have concerns with the sales group, we had a wonderful experience purchasing the car but once the sale is done and you are out the door that is it! The follow-up is horrible! You have a receptionist that sat on the internet the whole time we were purchasing the vehicle, why couldn't she make phone calls for the sales group? Sales is meant to sell, not make follow-up calls! We needed to have remote start installed, no call to schedule after we were told they would call. And our temporary plates expired and we never received a call that they were in to pick-up! When i called and spoke to the receptionist she told me it was perfectly fine to drive on the expired sticker and she 'like literally gets this type of call everyday'. That made me uneasy because if i were to get a ticket for this would Walser Mazda pay the ticket due to the misinformation? In addition your sales team was the individual that advised us to call for a new sticker if we didn't get the plates prior to the expiration date. If customers can drive on expired tags then they shouldn't tell the customer to call for a new one. My service guy had to go look for them for me meaning they were in and no one bothered to call us! In the end Service was great! Sales was good but some new follow-up procedures need to be implemented because as it is your 'Customer's' just seem like a mark to make a quick buck and Customer Service is important to many, how many times do you remember that HORRIBLE service you received over that 1 great experience? and how many times do you share that bad experience? I apologize for the length of this review but hope that it assists in forward progress to make your brand the best in the business! More
by mwmazda
Verified CustomerEmployees Worked With
Iryna Rybchyn
January 29, 2019
Great Service I love taking my car in when I can work with David. He carefully considers the issue and presents me with fair and honest options and recommendations I love taking my car in when I can work with David. He carefully considers the issue and presents me with fair and honest options and recommendations. I really feel that he has my best interests in mind. More
by ROWA0025
Employees Worked With
David Nelson
January 28, 2019
Fabulous Service! This place has amazing service! I was 10 minutes late for my appointment due to bad road conditions and they still got me in right away. Communication This place has amazing service! I was 10 minutes late for my appointment due to bad road conditions and they still got me in right away. Communication is great, I always knew where they were in the process. I love that you can watch TV, charge your phone, etc. while enjoying a snack. Time flies! More
by Pam
Employees Worked With
David Nelson
January 25, 2019
Service/ oil change safety check The service guys are always courteous, efficient and informative. I feel I can trust taking my Mazda here, that is huge. I may pay more for my oil cha The service guys are always courteous, efficient and informative. I feel I can trust taking my Mazda here, that is huge. I may pay more for my oil changes but I have a warranty and I like having a service record in one place. More
by SKASELNAK
Employees Worked With
David Nelson
January 25, 2019
Recall work done. Walser Mazda did an excellent job in taking care of our airbag recall. Also got an oil change at the same time. Staff is very professional and court Walser Mazda did an excellent job in taking care of our airbag recall. Also got an oil change at the same time. Staff is very professional and courteous. A very pleasant experience! More
by JOHNCROSBY
Employees Worked With
Mike Kitagawa
January 24, 2019
Good customer service but I think mechanic was a bit sloppy. The radio station had been changed and items from the glovebox were on the front seats. Nick was very good. I think mechanic was a bit sloppy. See com The radio station had been changed and items from the glovebox were on the front seats. Nick was very good. I think mechanic was a bit sloppy. See comments above. More
by sschmitt61
Employees Worked With
Nick Halvorsen
January 24, 2019
Airbag recall Brought car in after making easy appt. Then was told about two hrs. Would I like a ride to the mall and back when car is done. Very friendly. will go Brought car in after making easy appt. Then was told about two hrs. Would I like a ride to the mall and back when car is done. Very friendly. will go back More
by Karl
Employees Worked With
Joshua Zarras, Mike Kitagawa
January 24, 2019
Car maintenance They did Great work in a timely manner. Very thorough with the job and telling me what was wrong.with my car. Was nice to be able to use a rental car. They did Great work in a timely manner. Very thorough with the job and telling me what was wrong.with my car. Was nice to be able to use a rental car. More
by STRUVESANDY
Employees Worked With
David Nelson
January 24, 2019
Recall and oil change Very easy to make an appointment. I arrived early and they got me right in. They estimated approximately 3 hours and the work was completed in less th Very easy to make an appointment. I arrived early and they got me right in. They estimated approximately 3 hours and the work was completed in less than two. I knew my cost up front, no surprises. More
by tnicolai0
Employees Worked With
David Nelson
January 23, 2019
5 star experience I went in on Saturday to have my car battery replaced. I was greeted promptly by Josh. He said they’d check everything out and test the battery. About I went in on Saturday to have my car battery replaced. I was greeted promptly by Josh. He said they’d check everything out and test the battery. About 15 minutes later Josh did confirm that my battery needed to be replaced and I gave him the okay go to replace it along with replacing a rear light bulb. He quoted me about a hour of wait time but I was pleasantly surprised when he said everything was done in about 40 min. Just want to give a special shoutout to Josh for his great customer service and how he is consistently professional and hard working. I’ve actually had him a few times and EVERY time he has been pleasant, helpful, and understanding. He was a big part of my 5 start experience. Thanks, Kelly Rogers More
by kmrogers
Employees Worked With
Joshua Zarras
