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Walser Burnsville Mazda
Burnsville, MN
2,032 Reviews
At our Mazda dealership near Rosemount, MN, one thing that every customer receives, regardless of what they visit us for, is a quality automotive experience. We believe in providing our guests the kind of efficient, stress-free car shopping or repair they deserve. Walser Mazda employees readily offer our guests beautiful new and used Mazda cars, professional Mazda service and parts, affordable financing and welcoming smiles.
We've got the competitively priced Mazda vehicles you're looking for in our inventory. We sell it all, offering the family-friendly Mazda5 crossover SUV, the fun-to-drive Mazda6 , the sporty Mazda MX-5 Miata and everything in between. Whether you want to buy your car brand-new or pre-owned, you can trust us to get you what you desire. Our Mazda sales professionals know the cars we sell and the benefits they provide like the back of their hands, and our finance team is happy to help you establish a payment plan that fits your budget.
Some of you are looking for service, not sales. Rest assured that we'll grant you what you seek. At Walser Mazda, you'll find a gifted team of Mazda service technicians with a great deal of experience in restoring cars. We can do it all, from simple tune-ups and fluid top-offs to full-blown auto body repairs. Prefer to roll up your sleeves and work on your own vehicle? No problem -- we can point out the car components you need to buy and offer you advice when it's time for you to get to work.
No matter what aspect of the car-ownership experience has brought you to our doorstep, Walser Mazda is here to serve. Visit us today at 14720 Buck Hill Road in Burnsville, MN.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 2,032 reviews
November 01, 2016
New Car Leasing Experience This is third vehicle I've leased from Walser Mazda. Every time the experience has beeen great! Kendra was very friendly and professional...she rocks! This is third vehicle I've leased from Walser Mazda. Every time the experience has beeen great! Kendra was very friendly and professional...she rocks! More
by Jcartamil1963
Employees Worked With
Kendra Teveldal
October 05, 2016
Phil Coste -- Best Sales Rep at Burnsville Mazda!!! I was looking at new vehicles in August. I went to see Phil Coste at Walser Mazda Burnsville after my husband had met with him earlier in the day. Phi I was looking at new vehicles in August. I went to see Phil Coste at Walser Mazda Burnsville after my husband had met with him earlier in the day. Phil is the BEST! He let me drive vehicle after vehicle that evening, it was raining and he still kept running back and pulling out cars for me to drive. He answered every question I had about the Mazda 5. So knowledgeable and very polite. Although I ended not buying a Mazda, I would tell everyone I know to go see Phil Coste before you make any vehicle purchases. He is the Salesperson!!! If I could give him 10 stars, I certainly would!! Thank you Phil! More
by Andrea Slater
Employees Worked With
Phil Coste
September 03, 2016
Walser Way NO WAY I bought a CX 5 at Walser Mazda in Burnsville less than two weeks ago. Within a few days I found a problem with the wipers. I took it back to the deal I bought a CX 5 at Walser Mazda in Burnsville less than two weeks ago. Within a few days I found a problem with the wipers. I took it back to the dealership and they found that the sensor had not been properly installed when the windshield had been replaced by the previous owner. This was an already existing problem with the car I bought and it was less than one week later when I let them know about the problem. I talked to the Sales at Walser and they would not cover the cost to fix the issue. While it was a used car, it was only a 2014 and it is now 2016. This wasn't a cheap car; I bought the car at a substantial price. To fix the sensor issue, it would cost almost $680 with tax. If I had been made aware of the issue before I bought it, I would have had them fix it before I purchased it. I made an appointment to fix it anyway but I later called to cancel the appointment and to tell them I was dissatisfied and unhappy with how they handled an already existing problem. I was told that my salesperson or the sales manager would call me back. Nothing but crickets. No one has called me back. Not cool, Walser. If this is "The Walser Way," NO THANK YOU. More
by KCdallAmore
Employees Worked With
MF
August 05, 2016
Extra Service My service rep installed new batteries in my fobs at no charge. They "do the right thing". Not just a slogan; it is their practice. My service rep installed new batteries in my fobs at no charge. They "do the right thing". Not just a slogan; it is their practice. More
by briano
Employees Worked With
Josh Zarras
March 17, 2016
5 Star Experience with Every Step @ Walser Mazda! I couldn't be more thrilled with the excellent service I received from Josh Ashland (Sales), his Manager, Matthew, and team at Walser Mazda. 5 Star e I couldn't be more thrilled with the excellent service I received from Josh Ashland (Sales), his Manager, Matthew, and team at Walser Mazda. 5 Star experience with Every Step; excellent, responsive on-line support team transitioned seamlessly to the friendly, non-threatening greeting from Josh when I drove into the Burnsville, MN lot. They seriously went above and beyond in communication, thoroughness, and customer service -- ensuring my satisfaction and comfort from researching options that fit my needs, to the close of the sale. Best car-buying experience ever; especially as a woman who was there alone. Would recommend Josh Ashland @ Walzer Mazda to family & friends any day of the week! More
by Danielle R
Employees Worked With
Josh Ashland, Matthew
March 09, 2016
Expensive Dealership. I contacted the dealership for a 2016.5 CX5 GT AWD , I received very high price not in line with other area dealers. Sal provided another price but wa I contacted the dealership for a 2016.5 CX5 GT AWD , I received very high price not in line with other area dealers. Sal provided another price but was still expensive then other area dealers. More
by ufaquarian
Employees Worked With
SAL
March 02, 2016
Purchase new Mazda CX5 This is my 4th Mazda vehicle and would not go to any other dealership! Walser Mazda staff is friendly, attentive and make the transactions seamless! This is my 4th Mazda vehicle and would not go to any other dealership! Walser Mazda staff is friendly, attentive and make the transactions seamless! More
by Karen
Employees Worked With
Scott Myers, Mike Stibal
January 21, 2016
No pressure sales My purchasing experience was pretty much flawless. As I entered the dealership, I was greeted by very friendly staff. Even though I know they "have" t My purchasing experience was pretty much flawless. As I entered the dealership, I was greeted by very friendly staff. Even though I know they "have" to be nice to me to make a sale, they seemed to be genuinely interested in making my experience a pleasant one. I was paired with Miko Freeman who was eager to show me the product I wanted to see and he knew his product well! He was enthusiastic, friendly and not pushy. He did an excellent job...best I've ever had! Overall, the dealership and experience was fantastic! I would buy from them again! More
by CLP222
Employees Worked With
Miko Freeman
December 02, 2015
They Have No Clue We were in the market for a different van. We noticed the below 2013 van in the Mazda dealership for $20,383 on the day before Thanksgiving. I chatt We were in the market for a different van. We noticed the below 2013 van in the Mazda dealership for $20,383 on the day before Thanksgiving. I chatted with Person A online from Walser and she said told me it was available and asked if I wanted to test drive. Since we are from WI, I asked her how the sales tax worked from someone out of state. She chatted back and told me that she really didn't know the out of state process and a salemans will get back to me. Our family was all excited about heading up to Walser and checking out the van. After an hour and no phone call, I chatted back and mentioned I had not heard anything yet. She apologized and said all of the sales people were very busy and said she would ping the sales dept again. Checking the Walser Mazda dealership again, the van disappeared from their website. I thought that was very odd. When the salesperson called back, they told me it moved back to the Toyota dealership in Bloomington "yesterday" -- which would have been Tuesday because it wasn't moving at the Mazda dealership. Again, I was confused. Why did Person A tell me it was available at the Mazda dealership and ask me if I wanted to test drive it??? I asked if it would be at $20,383 and he said he wasn't sure. I checked the Walser Toyota dealership website and sure enough...it was there. But, the price bounced up to $21,998. I called and talked to Person B. She gave me excuses why the price went back up -- which made no sense to me. She asked if there was anything else she could do, and I said yes -- get me the sale price I saw on the Mazda dealership. I online chatted with Person A again about my disappointment and she said she would talk to her manager about that. Waiting all day for a phone call, I finally heard back from a sales manager. He did not sound excited or happy to talk to me -- I could tell by the tone of his voice. He told me that I bascially had 5 hours in which he would honor the price. I was in the middle of preparing for Thankgiving dinner. So --he wanted me to drop everything and drive 2 and 1/2 hours to the new dealership. I thought I offered a reasonable compromise. I asked that I would wait until Sat and if he didn't sell it, then give me a call. I would check the van out at the Mazda sale price. He said he couldn't do that. I wasn't sure if this was bait & switch or just a poorly organized operation. We bought a van from a dealership in WI. More
by WestSideWisconsin
Employees Worked With
Jordan, "Q".
October 01, 2015
New ride Bought the 2016 CX-5, a huge decision for me on what vehicle to buy. Test drove 4x without any sales pressure. Johanna welcomed my visit every time, a Bought the 2016 CX-5, a huge decision for me on what vehicle to buy. Test drove 4x without any sales pressure. Johanna welcomed my visit every time, answered all my questions and concerns, even on her days off. Everyone was very nice and helpful. Great experience and love my new ride. Thank you Johanna, Robyn Sellner More
by RS
Employees Worked With
Johanna
