Walser Burnsville Mazda

Best car buying experience I’ve had! Sasha was amazing. While I knew that I was ready to buy when I walked in the door, Sasha quickly determined what was most important to me in buying a Sasha was amazing. While I knew that I was ready to buy when I walked in the door, Sasha quickly determined what was most important to me in buying a vehicle and gave a great recommendation on what would be a good fit for me. She did an exceptional job explaining all of the car’s features and how the buying process will work. I didn’t feel pressured (first time ever). I really felt like a friend was helping me making a great decision for ME. Would buy another vehicle from her in a heartbeat. More

2019 CX5 I am pleased with the car. Was waiting for the CX5 to get a Turbo as well as Apple Car Play Great service throughout purchase process. I am pleased with the car. Was waiting for the CX5 to get a Turbo as well as Apple Car Play Great service throughout purchase process. More

Routine oil change All was taken care of as planned. Any changes were suggested prior to completing. Waiting area was clean and accommodating. Glad to have coffee and wa All was taken care of as planned. Any changes were suggested prior to completing. Waiting area was clean and accommodating. Glad to have coffee and water available More

2.18.19 Visit Prompt, friendly service like always! I was greeted right away and when they were done with my car, Josh went over everything that they did! Prompt, friendly service like always! I was greeted right away and when they were done with my car, Josh went over everything that they did! More

Oil change and coolant flush Excellent place. Easy to schedule, quick reception, looked into all potential issues and got working into it. Fair prices and have helped me keep my M Excellent place. Easy to schedule, quick reception, looked into all potential issues and got working into it. Fair prices and have helped me keep my Mazda in shape. More

Great experience Johnny was so great to with with! He made the process easy and made sure we were comfortable with our decision every step of the way. Johnny was so great to with with! He made the process easy and made sure we were comfortable with our decision every step of the way. More

Found a Great Used Car — Needed Better Safety Inspection I purchased a nice little black 2012 Chevy Cruze here — drove an hour from home in the snow to test drive it knowing it was exactly what I wanted. Our I purchased a nice little black 2012 Chevy Cruze here — drove an hour from home in the snow to test drive it knowing it was exactly what I wanted. Our sales guy Alex raved about the intensive inspection this car and all others have had to pass to get out onto the lot — however, both windshield wipers were completely rotted and torn, flopping around on the windshield as we drove. When my dad pointed this out, our sales guy just brushed it off and blamed it on the ice and the wipers being frozen. Sure, it was cold, but these wipers were shredded and a complete safety hazard. Secondly, the car was leaking oil under the hood and stank horribly of it; the “mechanic” who came over to look at it tried to tell us it was coolant we were smelling but my 52 year old dad with experience working on his own cars since he started driving knew it was oil and showed the salesmen where it was leaking. They said they didn’t know anything about it and acted like because it wasn’t a Mazda, they couldn’t tell us what was wrong, but something as simple as the stink of oil burning under the hood is universal and there was no reason to blow it off like that when an oil leak can be a very serious problem. After we discussed and were considering not taking the car due to the serious safety hazards that could not have possibly passed a simple inspection, they worked with their manager to ensure that if we bought the car we could take it to Polar Chev the following morning for an official inspection/ repair and 5 days to return the vehicle if something major was wrong. We still drove home with wipers that were shot and it was snowing at the time, so I’d hope that next time they make sure their used cars are still at least safe enough to drive off the lot. Luckily the oil leak was small and only came to $310 altogether, which Walser Mazda paid to have repaired. Alex was helpful in getting the loan finalized and wrapping things up relatively quickly, and I can’t say enough good things about Jeff at Polar Chev; he was straight forward and honest, ensured that the new wipers were put on first thing, and even assisted my dad with questions and concerns on his Chevy Equinox. I’d recommend this place, just be sure to do your own inspection and don’t just trust that the car is safe because they say so. More

Knowledgeable, great experience! 1st time Mazda owner. Alex is a very knowledgeable salesman, with a great personality. I went in knowing exactly what I wanted, and he answered ev 1st time Mazda owner. Alex is a very knowledgeable salesman, with a great personality. I went in knowing exactly what I wanted, and he answered every question I had. I bought a used mazda3. Free lifetime power train warranty is a no brainer. Mazda is doing things right. More

Josh Is Awesome! Fast, friendly and fantastic communication. Josh and the other service guys are honest with me and are genuinely trying to help vs. selling me things Fast, friendly and fantastic communication. Josh and the other service guys are honest with me and are genuinely trying to help vs. selling me things I don’t need. This crates a customer for life. More

Highly recommend When I go to car dealerships I am often not approached or taken seriously due to appearing young. I feel I am always treated respectfully and fairly a When I go to car dealerships I am often not approached or taken seriously due to appearing young. I feel I am always treated respectfully and fairly at the Walser Mazda dealership both in the sales and service department. Cedric was very communicative during the sales process and always answered my texts and calls promptly regardless if he was at work that day. More