Walser Burnsville Mazda

Easy and fast. I basically bought my car over email. The first time I was actually at the dealer was when I physically picked up my car. It was very easy and the sta I basically bought my car over email. The first time I was actually at the dealer was when I physically picked up my car. It was very easy and the staff was friendly. More

Recall made easy I enjoyed all the amenities (free snacks, spacious lobby, and coffee service). The courtesy of the staff never waivers with each visit. Josh made sure I enjoyed all the amenities (free snacks, spacious lobby, and coffee service). The courtesy of the staff never waivers with each visit. Josh made sure to provide a timeline for the work being done, and the service department made sure to deliver! More

AWESOME AS ALWAYS Walser Mazda always takes care of me and my vehicles! I've never been disappointed with the service. I always come back to Mazda for my vehicles. Walser Mazda always takes care of me and my vehicles! I've never been disappointed with the service. I always come back to Mazda for my vehicles. More

No brainer service I do all of my service at walser because they make it too easy to not go anywhere else. I feel like walker is invested in the relationship with me. Th I do all of my service at walser because they make it too easy to not go anywhere else. I feel like walker is invested in the relationship with me. They're not all about squeezing every possible nickel out of reach interaction. More

Great Work Had a minor issue and a customer service issue. The GM got involved personally to ensure all of my issues were handled the right way. I really feel Had a minor issue and a customer service issue. The GM got involved personally to ensure all of my issues were handled the right way. I really feel like they went above and beyond to do the right thing and take care of me. Very impressed. The staff I worked with were awesome too. More

Great experienc3 I had a great experience at Walser Mazda in both the sales and service areas. The service area was so eady to work with. I purchased an after market I had a great experience at Walser Mazda in both the sales and service areas. The service area was so eady to work with. I purchased an after market item and was provided a loaner vehicle exactly that was the same as mine. I also was called to let me know when my vehicle was finished earlier than anticipated. More

Service work Walser Mazda Service is always a pleasure to do business with. They greet guests quickly and effienciently and kept me informed on the work performed. Walser Mazda Service is always a pleasure to do business with. They greet guests quickly and effienciently and kept me informed on the work performed. Mike is professional and courteous in his work. Walser Mazda Service, great job as always. More

Caused another cosmetic issue after trying to fix one My 2010 Mazda 3 was beginning to get a sticky dashboard, which happens with that model if exposed to prolonged ambient high temperatures. It's a free, My 2010 Mazda 3 was beginning to get a sticky dashboard, which happens with that model if exposed to prolonged ambient high temperatures. It's a free, extended warranty fix, so I brought it in. I was given an estimation of 2.5-3 hours. Okay, fair enough. 3 hours go by, I get a call from Chad. "I don't know what to tell you, but it's taking a little longer. Maybe a couple more hours. We'll give you another call around then." Not a big deal. Poor communication skills, but nothing awful. Sometimes these things happen. I wait a couple hours, no call. Takes them another hour to contact me, tells me it'll be ready for pick up in about 15 minutes. I arrive, only to be told there's been an issue. This wasn't mentioned on the phone. One of the service workers punched a small hole in one of the plastic panels connected to the dashboard. "It'll take at least a day to fix. You can leave your car here and take a rental, bring it back another day, or we can give you a couple free oil changes." Then I had to wait another 10-15 minutes to even see my car. This is now at least half an hour past the "ready in 15 minutes" quoted to me on the phone. Yikes. How about you take care of the issue, AND give me an oil change because of this massive inconvenience? I drive for a living, so not having my car for a full day is an expensive inconvenience, something which I expressed to Chad. The next day, I discover that some set of wires by the accelerator is disconnected still (not only annoying cause it's in the way of my foot, mildly dangerous), as well as some of the lights on my center console now not working. They also left one of their tools in my car. They also took everything out of my center console (of which there are multiple small items) and just threw it in the back of my car. They couldn't have grabbed a bag or something? They also (alarmingly) left a few nuts and washers, and a piece of mysterious broken plastic in my driver-side door's cup holder. God only knows where that came from. I still need to schedule the day my car goes back in to get the hole fixed. So in summary - Dashboard fixed, yay. - Took nearly twice as long than originally quoted - Panel connected to dashboard broken - My things strewn about - One of their tools found in my car - Wiring left disconnected and in the way of my accelerator - Mysterious bolts and washers and broken plastic piece found - Have to come in again, this time for a full day for repair More

Airbag recall Brought in my car to have the airbag recall taken care of and received great service including a complimentary loaner which I sincerely appreciated. Brought in my car to have the airbag recall taken care of and received great service including a complimentary loaner which I sincerely appreciated. The loaner also served as a test drive as I will be looking to trade in my car in the next 6-12 months. More

Great service, great vehicle Patrick was fantastic from the moment he picked up the phone when I called the dealership, and Sasha was very helpful in completing the sale when I ha Patrick was fantastic from the moment he picked up the phone when I called the dealership, and Sasha was very helpful in completing the sale when I had to come back on Patrick’s day off due to their need to move inventory around. More