Walser Burnsville Mazda

I have historically provided a 5 star review to Walzer. This experience was awful. Here is my experience: Initially came in because a one week old battery in my RX8 was dying daily. My service rep was B This experience was awful. Here is my experience: Initially came in because a one week old battery in my RX8 was dying daily. My service rep was Blake. He had a tech investigate and the said that everything looked good. I should consider getting a triple charger for my car. This seemed like a bandaid approach and I did't buy a triple charger. I jumped my car every day for the next few days and brought it back in. This time I said, I wanted a courtesy car and they should keep my RX8 and experience the restarts and find the cause. First minor frustration on the drop off. Blake said I should take the car in the corner and then walked away. When I got to the car it, was much larger than anything I had as a courtesy car before and I would have preferred a smaller car. However, Blake was no where to be found so I raised the garage door and left with the oversized car. I didn't hear anything for a couple of days. I then got a video from the mechanic saying the battery looked good and it would need more investigation and a text from Blake telling me the battery was bad. I texted Blake to tell him that the tech video said the battery was fine. Blake got back to me later to say that they had a communication issue and yes the battery was good. Two more days past and I texted Blake about the status of my car. He said the snow fall that day meant he did't have enough techs in. Next day he said the tech had left before he could talk with him. Finally, on Friday, I see that I have an email from the Tech on Thursday that he had tracked down the drain in my car to a short in the dome light and he had fixed it. Nothing from Blake. It would have been more convenient for me to get the car on Thursday but I didn't see the email until Friday so I drove in during work hours and picked up my car. The charge for the work was reasonable and the tech's description of the problem and the fix was clear. Several issues: I had to come in twice and force their hand to investigate the problem; it took a week to solve it. The communication was awful. And, to top it off, Walser always washes my car. Now they had it for a week and it was unwashed and the oil light came on as I was driving home. On the positive side, they fixed the problem and, so far, it has stayed fixed, the price was right and Blake has a solid interpersonal style when we are engaging. I also understand that tracking down electrical issues can be tricky. The problem was in the horrible communication. My typical experience with Walzer has been exceptional. More

EXCELLENT! Helpful, knowledgeable, fair, transparent, efficient, kind, and a pleasure to work with! WALSER Mazda is the best! Helpful, knowledgeable, fair, transparent, efficient, kind, and a pleasure to work with! WALSER Mazda is the best! More

It appeared to me that a very thorough job was done in servicing my vehicle. servicing my vehicle. More

Always ready for my service; no waiting. Service is completed as promised or earlier. Video and explanations are thorough. Nice staff Service is completed as promised or earlier. Video and explanations are thorough. Nice staff More

Friendly and positive employees that seem attentive to customer concerns and problems. The facility and waiting room is inviting and comfortable. customer concerns and problems. The facility and waiting room is inviting and comfortable. More

I really like the service and the guy was working with me was great who directed me in right direction. Thanks for your great worker and service. was great who directed me in right direction. Thanks for your great worker and service. More

Great attention to detail. .i had forgotten my tires were low on air due to cold weather, but they filled my tires in addition to replacing my still.umder warranty battery and r .i had forgotten my tires were low on air due to cold weather, but they filled my tires in addition to replacing my still.umder warranty battery and reset my oil change service date. Thanks a million! More

Helpful, professional, honest, kind. Carter was great to work with! I highly recommend this dealership! Carter was great to work with! I highly recommend this dealership! More

The custome service was excellent! ! , 100% recomended!! Im so happy with my new car ,Thanks ! , 100% recomended!! Im so happy with my new car ,Thanks More

Very little communication from the dealer - I had to reach out multiple times and very little was done to my car reach out multiple times and very little was done to my car More