Walser Buick GMC Roseville

Amazing! I did not go to RBG to buy a truck. I have been thinking about getting a new Sierra for several years. I have purchased 3 new GMC trucks over the years. A 1990 Sierra, 1997 Sierra, and a I have been thinking about getting a new Sierra for several years. I have purchased 3 new GMC trucks over the years. A 1990 Sierra, 1997 Sierra, and a 2006 Sierra SLE. They were the best vehicles that money can buy. I went to the Roseville Dealership to check out the new models but did not expect them to be able to get the truck that I wanted. I built a vehicle on the GMC website and did a search. Nothing close came up. Not the color or style that I wanted. So when I went to the dealership on Friday, (3/31/17), I expected to be told that they could not help me.I really was not sure that I was ready to give up my 2006 model anyway. It has low miles and is immaculate for an 11 year old truck, 86,000 miles. When I pulled up Michelle immediately introduced herself and offered to help. I gave her my build sheet and she took it to the floor manager. They did a dealer search and found 3 possibilities. After a while I was informed that all three had been sold and that the color that I wanted had been discontinued by the factory. I was not surprised. The floor manager asked me if I was willing to change the color of the truck and the interior. I told them that I wasn't sure that I wanted to buy a truck anyway and that if I couldn't get one in blue then I would wait another year. They offered to do another search. They found the truck that I thought that I wasn't ready to buy. When they showed me the price I couldn't turn it down. Then Michelle did a great job helping me finish the build with extra options that I would need. This is the 4th new GMC truck that I have purchased and the best buying experience yet. Thank you to Michelle and the rest of the staff that helped me that day. More

Above and beyond This was my second vehicle purchased from Roseville Buick GMC and I am very pleased with my experience. They gave me top value on my trade-in and went This was my second vehicle purchased from Roseville Buick GMC and I am very pleased with my experience. They gave me top value on my trade-in and went out of their way to complete the deal, even staying late to make it happen. I will buy another car from them anytime! More

NEW CAR PURCHASE I just bought my second vehicle from Roseville Buick. Both times I have worked with salesman David Middleton. His knowledge about the vehicles and ava I just bought my second vehicle from Roseville Buick. Both times I have worked with salesman David Middleton. His knowledge about the vehicles and available options helped me make informed decisions and gave me confidence in my purchase. I never felt like I was working with a "high pressure salesman". He took his time and showed me all the "bells and whistles" on the car I purchased. Because of the time he took and information he gave me, I have no buyers remorse! I love my new car! I hope when the time comes to buy again, he will still be there to work with. I tell my friends, "you HAVE to go see MY car guy!" LOL! Thanks Dave for all your help. You took the stress out of buying a new car! More

Really bad experience The visit started off bad when they didn't have any of my information that I gave them over the phone or the appointment that I scheduled in their sys The visit started off bad when they didn't have any of my information that I gave them over the phone or the appointment that I scheduled in their system. Two hours go by and they say they don't think anything is wrong but will keep looking. Three hours go by and they say problem is fixed. I get in the vehicle and immediately realize that the problem still exists, nothing had been done and they clearly didn't test drive it. Four hours go by and the shop is closing and they say that they THINK that if one part is replaced it MIGHT fix the problem. So after wasting $145 and four hours of my day I still had no answers. The employee who helped me was nice and apologized several times but that doesn't change the experience. More

purchasing a new car we were looking to trade in two used cars that we owned for a new smaller car. Michelle was our sales person. She was extremely helpful with helpi we were looking to trade in two used cars that we owned for a new smaller car. Michelle was our sales person. She was extremely helpful with helping us to find the right car. We purchased a Buick encore. We told her what we wanted to pay and she showed us models in our price range. Andrei {don't have his last name} did our financing and talked us thru everything. I have purchased a few cars in my time but I never had service as good as I received from Michelle and Andrei. When we picked up the car Michelle showed us how to work everything on the car before we left. I never thought I could afford a Buick but the Encore was perfect for us. I must say that everyone at the dealership was extremely pleasant and helpful. Michelle took us back to the service dept. where a very nice gentleman explained every thing we needed to know for service. This was the best experience I have ever had buying a car. Thank You! she More

Purchase of 2017 GMC Sierra My husband and I went to Roseville Buick GMC to look at Sierra pickups. We were very pleased with the customer service by both our vehicle salesman an My husband and I went to Roseville Buick GMC to look at Sierra pickups. We were very pleased with the customer service by both our vehicle salesman and the people in the business office. Dave (salesman), was very patient with us as we test drove the GMC Sierra, taught us how to use all of the gadgets in the truck, and explained to us the added features that we were interested in. He listened to everything that was on our wish list and was able to set us up with the pickup that fit our needs. We are very happy with our purchase and highly recommend using Roseville Buick GMC. More

Stellar Customer Service The staff showed real professionalism in helping me find the right vehicle for me; in addition, assisting me in finding the right financing. I drove a The staff showed real professionalism in helping me find the right vehicle for me; in addition, assisting me in finding the right financing. I drove away as a satisfied customer. More

customer specialist review We were extremely pleased to work with Dave Middleton. We arrived to purchase a pre-owned car, knowing exactly which vehicle we were interested in. We were extremely pleased to work with Dave Middleton. We arrived to purchase a pre-owned car, knowing exactly which vehicle we were interested in. He was knowledgeable, patient, friendly, and spent a lot of time helping us make a wise decision. We would not hesitate to refer others to him. The rest of the staff makes a great team also! They are all very professional. Warren and Joyce Camp More

All around wonderful people to work with This ended up being my third vehicle I purchased through Dave. He took the time to listen and help us find exactly what fit our needs. I am always s This ended up being my third vehicle I purchased through Dave. He took the time to listen and help us find exactly what fit our needs. I am always struggling to choose want vs. need. Dave is a patient guy that will let you take the time needed to make the right choice. Roseville Buick GMC always has what I am looking for, whether it is a gently used SUV for the family, or a truck for all my pulling needs. I love my new Denali HD diesel truck. This time I chose more on the side of want vs what I needed, but it they got me a great deal and the truck is awesome! More

Hard decision made easy. I looked at many vehicles before stopping at Roseville Buick GMC. I could not decide on what type of SUV I wanted. David Middleton was vary knowledgea I looked at many vehicles before stopping at Roseville Buick GMC. I could not decide on what type of SUV I wanted. David Middleton was vary knowledgeable on all the vehicles I test drove. We took out 4 different cars in 1 day. He gave me great info on each car I drove. I went back 2 days later to pick out my new Terrain. Before I even told him which car I decided on he seemed to know which one it would be. David was great to work with. He made a hard decision easy for me. Extremely knowledgeable, friendly, and not at all pushy as some sales people can be. I would deal with him again anytime. More